Ratings based on 997 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Apr 2024
We stayed 2 nights, went away for a few, then returned for an additional 5 nights. We appreciated that the front desk held our luggage for the nights we were away. The staff were friendly and helpful. Late checkout is 11,000 won per hour past noon. The hotel room is average with uncomfortable pillows. I feel like for the price we should've got better. Convenient laundry facilities. Not very many amenities otherwise (only tea/coffee, water fillers in the main area, and shampoo/body wash; there is no toothbrush/razor/q-tips as that is all paid in a vending machine on the first floor). You have to request the front desk for room cleaning. During our time there, they changed it to charge for full clean (I think it was 10,000 won if you wanted your sheets changed). Overall I was happy with the staff interactions, but not with the hotel itself. I would not consider coming back. I would look for a different hotel in the area as the area is great (maybe Lotte, or Four Points).
Comment from Hotel Management
26 Apr 2024 by Tae Hoon Yoo, Hotel Management
Dear Sandy,Thank you for visiting our hotel and leaving a reply. We apologize for the inconvenience. We will try for convenience by reflecting your valuable opinion.Thank you.
by A verified traveler
Posted 4 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Front, Hotel Management
Dear. YolandaThank you for using our hotel.According to your valuable opinion, and we will continue to strive to be a good hotel.Thank you.
by A verified traveler
Posted 28 Mar 2024
Very very slow and painful wifi
Comment from Hotel Management
26 Apr 2024 by Front, Hotel Management
Dear. anoopThank you for using our hotel.We understand some inconveniences you have felt, and we apologize.According to your valuable opinion, and we will continue to strive to be a good hotel.Thank you.
by A verified traveler
Posted 9 Jan 2024
Just few steps to subway Euljiro 3 ga
Comment from Hotel Management
16 Jan 2024 by JISOO, Hotel Management
Dear Lay Mooi Thank you for visiting our hotel and leaving a reply. Our hotel is close to the subway station, so it's easy to move around. I'm glad you enjoyed this advantage. Also, thank you for being satisfied with our hotel and giving us compliments. We will try to maintain good service. Thank you.
by A verified traveler
Slept on Towels
Posted 8 Jan 2024 on HotelsThey have no bedding other than feathers, so I ended up sleeping on a towel as a pillow and using a sheet as a cover. Now, my neck is killing me.
Comment from Hotel Management
8 Jan 2024 by Tae Hoon Yoo, Hotel Management
Dear Jared,Thank you for visiting our hotel and leaving a reply. We apologize for the inconvenience.We remember that you are allergic to feathers, so we took off the bed sheets and pillow sheets and gave them to you.We only have feather bedding, so we tried to do our best to help you, but we are very sorry for the inconvenience you felt as a result.We apologize for not being able to take appropriate measures for all hotel guests.We will suggest it to the relevant company so that we can adjust it.Next time, we will try to satisfy you. Thank you.
by A verified traveler
Posted 2 Jan 2024
Comment from Hotel Management
8 Jan 2024 by Tae Hoon Yoo, Hotel Management
Dear Elen,Thank you for visiting our hotel and leaving a reply. We apologize for the inconvenience. Next time, we will try to satisfy you. Thank you.
by A verified traveler
Posted 28 Dec 2023
Excellent customer service and good location.
Comment from Hotel Management
30 Dec 2023 by Chris, Hotel Management
Dear Nito,Thank you for staying with us and for sharing your experience by highlighting our convenient location in a wonderful neighborhood surrounded by shops, restaurants and tourist attractions. We look forward to welcoming you back for another Seoul Adventure and wish you a wonderful day!Thank you.
by A verified traveler
Posted 24 Dec 2023
Small bathroom towels quality not good
Comment from Hotel Management
30 Dec 2023 by Chris, Hotel Management
Dear Jo, Thank you for staying with us.Based on the comments you left, we will share the content with our management so that we can improve it. Thank you again for staying with us.
by A verified traveler
Posted 9 Dec 2023 on Hotels
I really enjoyed my first time stay, in that its downtown location was so convenient for me to get to all the places I needed to go in Seoul. I particularly loved the self service laundry on the second floor. Also remarkable was the kind staff of the restaurant in the basement floor, who were hard working too.
Comment from Hotel Management
19 Dec 2023 by Chris, Hotel Management
Dear Keith,Thank you for staying with us and for sharing your experience by highlighting our convenient location in a wonderful neighborhood surrounded by shops, restaurants and tourist attractions. We look forward to welcoming you back for another Seoul Adventure and wish you a wonderful day!Thank you.
by A verified traveler
Posted 22 Nov 2023
Great customer service!
Comment from Hotel Management
28 Nov 2023 by chris, Hotel Management
Dear Cerica,Thank you for staying with us and for sharing your experience by highlighting our convenient location in a wonderful neighborhood surrounded by shops, restaurants and tourist attractions. We look forward to welcoming you back for another Seoul Adventure and wish you a wonderful day!Thank you.
