Ratings based on 857 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Apr 2024
Feels like it was a little overpriced, but the location was good. Staff were unprofessional.
by A verified traveler
Posted 24 Apr 2024
Nice hotel and good amenities around the hotel, except for the constructions. Same as my previous experience last year.
by A verified traveler
Posted 1 Apr 2024
noisy environment
Comment from Hotel Management
2 Apr 2024 by General Manager Claire Kim, Hotel Management
Thank you very much for taking the time to give us feedback on your recent visit. our team and I were disheartened to read that you did not completely enjoy your stay. I apologize that we were not able to meet all your expectations, as we strive to create the most positive experiences possible. It is only through such input, that we can continue to improve. I will share your review with our team. We do hope you choose to visit us in the future. Claire KimGeneral Manager
by A verified traveler from Laguna Woods
Posted 29 Mar 2024
I like the quality for the price we paid. Room was clean and the temperature was well controlled, good location.
Comment from Hotel Management
2 Apr 2024 by General Manager Claire Kim, Hotel Management
Thank you. I love to see 5 star reviews, but even more so from frequent travelers. Please let us know if there is anything we can do to make your next stay even better. Claire KimGeneral Manager
by A verified traveler
Posted 26 Mar 2024
Love the staff. Asked ckeaning lady for extra towels which she didnt have in her cart she went and got the extras for me. The only down was that there is no ice bucket in room, wine served warm at bar. And they close early. But there is a convience store right around corner to pickup snacks.😊 have to say Koreans are lovely very helpful even construction guy spoke perfect english to direct me were to get umbrealla on rainy day. Yes hotel has construction in front but not a henderance even for airport cab to drop me off. Coex is walking distance. Train on corner bus terminal within walking distance if not carrying big luggage. Excellent hotel value. Even at high cherry blossom season. Staff is english speaking. Bed super comfy. Greatly enjoyed my stay.
Comment from Hotel Management
2 Apr 2024 by General Manager Claire Kim, Hotel Management
Thank you.I love to see 5 star reviews, but even more so from frequent travelers. Please let us know if there is anything we can do to make your next stay even better. Claire KimGeneral Manager
by A verified traveler
Posted 25 Mar 2024
Construction going on around the hotel so it took more than an hour driving to find the parking entrance… Wish there were some sign..
Also you need to pay for using a phone even though it’s local call. It counts by a sec. Quite expensive..
Comment from Hotel Management
3 Apr 2024 by Claire Kim General Manager , Hotel Management
Thank you very much for taking the time to give us feedback on your recent visit. our team and I were disheartened to read that you did not completely enjoy your stay. I apologize that we were not able to meet all your expectations, as we strive to create the most positive experiences possible. It is only through such input, that we can continue to improve. I will share your review with our team. We do hope you choose to visit us in the future.Claire KimGeneral Manager Claire KimGeneral Manager
by A verified traveler from Lake Forest
Posted 24 Mar 2024
Very close to Coex and the subway station
Comment from Hotel Management
2 Apr 2024 by General Manager Claire Kim, Hotel Management
Thank you.I love to see 5 star reviews, but even more so from frequent travelers. Please let us know if there is anything we can do to make your next stay even better. Claire KimGeneral Manager
by A verified traveler
Posted 24 Mar 2024
massive construction in the area.
Not pallatable for guests.
Also some hotel staff not helpful.
Comment from Hotel Management
3 Apr 2024 by Claire Kim General Manager , Hotel Management
Thank you very much for taking the time to give us feedback on your recent visit. our team and I were disheartened to read that you did not completely enjoy your stay. I apologize that we were not able to meet all your expectations, as we strive to create the most positive experiences possible. It is only through such input, that we can continue to improve. I will share your review with our team. We do hope you choose to visit us in the future.Claire KimGeneral Manager Claire KimGeneral Manager
by A verified traveler
Posted 5 Mar 2024
Major roadworks outside on the main road so it was difficult catching taxis. This wasn't notified beforehand and our taxi had trouble getting us inside the hotel underground car park. Other than that, everything else was amazing.
Comment from Hotel Management
22 Mar 2024 by Claire Kim General Manager , Hotel Management
Thank you very much for taking the time to give us feedback on your recent visit. our team and I were disheartened to read that you did not completely enjoy your stay. I apologize that we were not able to meet all your expectations, as we strive to create the most positive experiences possible. It is only through such input, that we can continue to improve. I will share your review with our team. We do hope you choose to visit us in the future.Claire KimGeneral Manager
by A verified traveler
Posted 29 Feb 2024
