Ratings based on 618 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
Very unkind staff especially during check-in
Comment from Hotel Management
30 Apr 2024 by 제주신화월드 호텔 & 리조트, Hotel Management
안녕하십니까? Young-Jihn 고객님, 최근 제주신화월드 신화관을 이용해 주시고, 소중한 리뷰를 공유해 주셔서 감사드립니다. 먼저, 즐거운 마음으로 제주신화월드를 방문해 주셨을 텐데, 미흡한 직원 서비스로 인해 고객님의 기대에 미치지 못한 경험을 제공드리게 된 점 진심으로 사과드립니다. 고객님께서 남겨주신 의견은 유관 부서로 전달하였으며, 추후 방문 시에는 더욱 나아진 서비스로 고객님을 모실 수 있도록 최선을 다하겠습니다. 감사합니다.
by A verified traveler
Posted 30 Mar 2024
Comment from Hotel Management
1 Apr 2024 by Jeju Shinhwa World Hotels & Resorts, Hotel Management
Dear Robert George, Thank you so much for staying with us at the Jeju Shinhwa World Shinhwa Resort and for taking the time to share your valuable feedback with us. We are very happy that you were satisfied with our guest service. Receiving such positive feedback from our guests motivate us to improve further our commitment to delivering good service. We hope for the opportunity to have you back with us again, should your travels bring you back to the beautiful island of Jeju.Sincerely yours,
by A verified traveler
Posted 10 Dec 2023 on Hotels
Comment from Hotel Management
18 Dec 2023 by 제주신화월드 호텔 & 리조트, Hotel Management
안녕하십니까? 고객님, 최근 제주신화월드 신화관을 이용해 주시고, 소중한 리뷰를 공유해 주셔서 감사드립니다. 금번 투숙 후 전달 해 주신 긍정적인 평점을 토대로 추후 방문 시에는 더욱더 안락하고 쾌적한 투숙이 되실 수 있도록 잘 준비하여 고객님을 모시겠습니다. 감사합니다
by A verified traveler from APO
Posted 29 Nov 2023
Comment from Hotel Management
26 Dec 2023 by Jeju Shinhwa World Hotels & Resorts, Hotel Management
Dear Sean, Thank you so much for staying with us at the Jeju Shinhwa World Shinhwa Resort and for taking the time to share your valuable feedback with us. We are very happy that you were satisfied with our guest service. Receiving such positive feedback from our guests motivate us to improve further our commitment to delivering good service.We hope for the opportunity to have you back with us again, should your travels bring you back to the beautiful island of Jeju.Sincerely yours,
by A verified traveler
Posted 13 Nov 2023
Comment from Hotel Management
7 Dec 2023 by Jeju Shinhwa World Hotels & Resorts, Hotel Management
Dear Ricky, Thank you so much for staying with us at the Jeju Shinhwa World Shinhwa Resort and for taking the time to share your valuable feedback with us. We are very happy that you were satisfied with our guest service. Receiving such positive feedback from our guests motivate us to improve further our commitment to delivering good service.We hope for the opportunity to have you back with us again, should your travels bring you back to the beautiful island of Jeju.Sincerely yours,
by A verified traveler
Posted 12 Nov 2023
Had a great stay at this property. Loved the amenities (theme park, water park, arcade, bowling, shopping, and different food options). Even though the outdoor water park was closed during this time the indoor water park was great! Kids loved it. It is a distance from other tourist attractions we wanted to visit like the Aquarium but we made it work. You can definitely have fun and enjoy your trip all at the resort with the amenities provided. But if you plan to explore other areas of the island, prepare to drive (we had a rental). We visited hello kitty land and chocolate museum that was near us. We planned another day to explore other parts. But the resort was wonderful. We plan to return and stay at the same resort to enjoy the water park and theme park more!
by A verified traveler
Posted 4 Sep 2023
Good resort and a lot of fun to do..
by A verified traveler
Posted 20 Jul 2023
Great place to stay! Well organized and lots of things to do.
Staff were super friendly and helpful. They were willing to help me anytime I needed anything.
by A verified traveler
Posted 29 Jun 2023
by A verified traveler
Posted 23 Jun 2023
