Ratings based on 23 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Nice central location in Lombok
Posted 4 Feb 2020 on HotelsThe hotel is well located and is a good deal, having everything you could ask for. The proximity to the beach is awesome and the nearby beach is clean. There is a nice pool. Breakfast is good and service very pleasant. The AC was very nice and cool providing for a good night sleep. The only drawback were the various weekend conferences, sales weekend one and some Christian revival (in predominantly Muslim island) week two. Both were loud and disruptive, although I guess it is a small inconvenience. The people are very tolerant and accomodating. I would be back and recommend this place.
Comment from Hotel Management
4 Feb 2020 by Irwan, Hotel Management
Dear Andrew Mr
Thank you for your review and we are glad to be your host,
we are very sorry for inconvenience because during your stay with us we have some group conferences, we hope you will be back soon and be apart of Puri Saron Family
Kind Regards
by A verified traveler
So relaxing.
Posted 19 Jun 2019 on HotelsCame for 3 days, stayed for 12.
Comment from Hotel Management
21 Jun 2019 by Stanis mr., Hotel Management
Dear Paul Mr.
Thank you for your stay with us and your review about our service,staff and location very value for customer and all staff wll be upgrading for customer service.
Thank you
by A verified traveler
Posted 23 Jun 2018 on Hotels
Comment from Hotel Management
20 Jul 2018 by manager, Hotel Management
Thank you for taking time to give us the score
by A verified traveler
Posted 29 May 2018 on Hotels
very large hotel nice staff nice rooms
Comment from Hotel Management
28 Jan 2019 by Stanislaus Gun, Hotel Management
Dear Harry Mr.
First of all we would like to thank you for your stay with us at Puri Saron Senggigi.We very appreciate your positive review about our service and facilities.
We look forward to welcoming you back on your next trip to Lombok and please help us for inform to your family and friend to stay with us at Puri Saron Senggigi.
Thank you
Stanis Mr.
Recommended
for Everyoneby A verified traveler from Perth
We keep returning
Posted 21 Jan 2018
Pros: I like the location of the hotel and, in particular, the pool which suits my interest in swimming. There are always many local (Indonesian) guests.
As always the staff make us feel really welcome. They are always helpful and it is nice that we no each other by name.
Comment from Hotel Management
23 May 2018 by Norza, Hotel Management
we are very appreciate for your time to review our hotel, we'll waiting for your second stay and more, God Bless
by A verified traveler
Posted 29 Jan 2017 on Hotels
Comment from Hotel Management
6 Feb 2017 by General Manager, Hotel Management
Thank you very much for taking the time to review our property
by A verified traveler from Melbourne
They robed me and the bathroom pipes were broken
Posted 30 Jun 2015
Pros: Nothing
My experience at this hotel was the worst I could have. Although the room looked good the bathroom smelled horrible and the pipe was broken, so the floor was completely wet. When I left for half an hour for breakfast and came back, I found they cleaned the room (although I did not put the sign on the door for it, or leave the key at reception). I saw that my backpack was open and immediately counted the money I had in a special case and saw that some of it was missing. I went to the police and the staff denied everything, I was fortunate enough to get back the money I payed for three additional nights, but lost the stolen money.
Comment from Hotel Management
26 Jan 2019 by Stanislaus Mr., Hotel Management
we are very appreciate for your time to review our hotel, we'll waiting for your second stay and more, God Bless
by A verified traveler from perth w.a
Lombok stay
Posted 8 Oct 2014
Pros: staff very friendly
Cons: needs an overhaul
Location: 30 min to main town not much there
the hotel was fine food basic the hotel needs updating English very limited hard to communicate
but the staff were very friendly . cheap hotel but fine if you want cheap hotel.
cathy
perth w.a.
Comment from Hotel Management
5 Jun 2018 by Stanislaus Gun, Hotel Management
we are very appreciate for your time to review our hotel, we'll waiting for your second stay and more, God Bless
by Elyse from Australia - SA - Regional SA
Posted 22 Sep 2014 on Wotif
Pros: So peaceful
Location: Just right, 10 min walk to Sengiggi
Facilities: Nice ; Value: Great deal; Service: Flawless; Cleanliness: Beautiful;
by lombokisthebest from indonesia
old fashioned hotel
Posted 29 Jun 2014 on Hotelsit was a bit scary and it was quite far from the center of senggigi tourism area
Comment from Hotel Management
1 Feb 2019 by Stanislaus Mr., Hotel Management
Dear Lombok is the best,
Thank you for your comments.I apologize for the problems that you encounterted during your last stay.This is not the type of review that we like to see and I assure you that I will be looking into each point that you have made.If it is convenient,I would like to discuss your experience further so that I might learn more about how to improve our property and service for you and our other guests,Thank you for staying with us and look forward to another chance to serve you.
Best regars
