Ratings based on 165 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 May 2024
Friendly staff
Comment from Hotel Management
23 May 2024 by Sotetsu Fresa Inn Sendai, Hotel Management
Thank you for staying at the Sotetsu Fresa Inn Sendai.We are very happy to hear that you gave us a high evaluation of your stay and would like to thank you from the bottom of our hearts.It is most encouraging for all of us to hear your compliments on the hospitality of our employees.We will continue to strive to provide services that are close to our guests and strive to be a hotel that is loved by many of our guests.We hope you will visit our hotel again when you come to Sendai.Thank you very much for your stay.Sotetsu Fresa Inn Sendai
by A verified traveler
Posted 3 Apr 2024
Convenient and clean, good breakfast
Comment from Hotel Management
4 Apr 2024 by Sotetsu Fresa Inn Sendai, Hotel Management
Thank you for staying at Sotetsu Fresa Inn Sendai.We would also like to thank you again for taking time out of your busy schedule to send us your comments.Our breakfast is a Japanese/Western buffet breakfast with local ingredients from the Sendai morning market and Miyagi's local cuisine.We are very happy to hear that you enjoyed our breakfast.We will share your feedback with our breakfast room staff and continue to strive to provide breakfast that will make many of our guests feel as if they were in Sendai.We hope you will visit us again when you come to Sendai.Thank you very much for your stay.Sotetsu Fresa Inn Sendai
by A verified traveler
Posted 27 Mar 2024
Convenient and clean, staff are also nice.
Comment from Hotel Management
31 Mar 2024 by Sotetsu Fresa Inn Sendai, Hotel Management
Thank you for staying at Sotetsu Fresa Inn Sendai.We would also like to thank you again for taking time out of your busy schedule to send us your comments.It is very encouraging to hear your compliments about our front desk staff's hospitality.We will continue to strive to provide customer-oriented services and aim to be a hotel that is loved by many of our guests.We hope you will visit our hotel again when you come to Sendai.Thank you very much for your stay.Sotetsu Fresa Inn Sendai
by A verified traveler
Posted 28 Dec 2023
Comment from Hotel Management
29 Dec 2023 by Sotetsu Fresa Inn Sendai, Hotel Management
Thank you for staying at Sotetsu Fresa Inn Sendai.We would also like to thank you again for taking time out of your busy schedule to send us your comments.Based on the origin of our hotel's name, "Fresa," which means "Fresh," "Sense," and "Amenity," our staff will strive to provide you with a fresh and pleasant feelingand comfortable service with a sincere smile and hospitality, and sincerely hope that you will have a meaningful stay with us. We sincerely hope that your stay with us was a meaningful one.We look forward to seeing you again.Thank you very much for your stay.Sotetsu Fresa Inn Sendai
by A verified traveler
Posted 7 Dec 2023
Hotel is within walking distance from Sendai Station and other transportation centres. Rooms are compact but nevertheless well equipped and maintained. Really appreciated the function where you could check the availability of the coin laundry as well as crowdedness of the restaurant via the room’s television. The hotel rotated some of the breakfast options daily so that guests had some variety in choices. It was a rainy day and the staff had umbrellas ready at the front desk should guests needed to borrow one.
Comment from Hotel Management
8 Dec 2023 by Sotetsu Fresa Inn Sendai, Hotel Management
Thank you for staying at the Sotetsu Fresa Inn Sendai.It is a great pleasure to receive a high evaluation of your stay and we thank you from the bottom of our hearts.It is a great pleasure to hear your many compliments and impressions about your stay with us.We will continue to strive to provide services that are close to our guests and to be a hotel that is loved by many guests.We hope you will visit our hotel again when you come to Sendai.Thank you very much for your stay.Sotetsu Fresa Inn Sendai
by A verified traveler
Posted 31 Aug 2023
The room was small but it had everything we needed and was a great value for the price.
Comment from Hotel Management
31 Aug 2023 by Sotetsu Fresa Inn Sendai, Hotel Management
Thank you for staying at Sotetsu Fresa Inn Sendai.We would also like to thank you again for taking time out of your busy schedule to send us your comments.Based on the origin of our hotel's name, "Fresa," which means "Fresh," "Sense," and "Amenity," our staff will strive to provide you with a fresh and pleasant feelingand comfortable service with a sincere smile and hospitality, and sincerely hope that you will have a meaningful stay with us. We sincerely hope that your stay with us was a meaningful one.We look forward to seeing you again.Thank you very much for your stay.Sotetsu Fresa Inn Sendai
by A verified traveler
Posted 23 Aug 2023 on Hotels
Comment from Hotel Management
26 Aug 2023 by 相鉄フレッサイン仙台, Hotel Management
この度は相鉄フレッサイン仙台をご利用いただきありがとうございます。お忙しい中ご投稿いただきまして重ねて御礼申し上げます。またのご利用スタッフ一同心よりお待ち申し上げております。相鉄フレッサイン仙台
by A verified traveler
Convenient, clean and super friendly staff
Posted 31 Jul 2023 on HotelsThe hotel is about 4 mins walk from the Sendai station, next street to the market. It's very quiet and convenient. There are tons of restaurants around the area. Hotel itself is fairly new, clean, beds are comfortable and their staff is amazingly helpful. We had a good time staying and would definitely stay here again .
Comment from Hotel Management
3 Aug 2023 by Sotetsu Fresa Inn Sendai, Hotel Management
Thank you for staying at Sotetsu Fresa Inn Sendai.We are very pleased to hear that you gave us a high evaluation of your stay.We are relieved to hear that you had a pleasant stay with us.We are also very encouraged to hear your warm words about our staff.We will do our best to provide you with even better service the next time you stay with us.We look forward to serving you again.Thank you very much for using our services.Sotetsu Fresa Inn Sendai
by A verified traveler from Wellingborough
Posted 23 May 2023
Comfortable and convenient, but bring your earplugs because the noisy bathroom extractor fan is permanently turned on and cannot be disabled. Audible even with the bathroom door shut. Also intermittent loud motor noises from within the building until c 11pm, I assume to do with the plumbing so once people were asleep, it stopped. Other than the noise, a great base about 5 minutes or so walk from Sendai station and the covered shopping arcade, and directly opposite the morning market. The breakfast provision was Japanese style, copious and tasty, I think they are buying some ingredients in the market according to the posters. They held my luggage from the morning until it was time for check in so I could go sightseeing.
Comment from Hotel Management
23 May 2023 by Sotetsu Fresa Inn Sendai, Hotel Management
Thank you for staying at Sotetsu Fresa Inn Sendai and also for taking time out of your busy schedule to provide us with your valuable feedback.We would like to express our sincere apologies for any discomfort you may have experienced during your stay with us. We have taken your feedback on board, and we will strive to make improvements accordingly. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience.Thank you once againand we hope you will be able to visit us again and make use of all our facilities, and we look forward to welcoming you back.
by A verified traveler
Very good room and breakfast
Posted 15 May 2023 on HotelsThe room is perfect and convenient with the comfy bed and the useful table.
Very clean room.
The breakfast is good with fancy meals.
Comment from Hotel Management
17 May 2023 by Sotetsu Fresa Inn Sendai, Hotel Management
Thank you for staying at Sotetsu Fresa Inn Sendai.It is a great encouragement for us to hear from our guests that they had a comfortable stay.We will continue to strive to provide our guests with services that are more attentive to their needs so that we can offer a comfortable stay to as many guests as possible in the future.We hope that you will take advantage of our services again.than you!!Thank you for staying at Sotetsu Fresa Inn Sendai.It is a great encouragement for us to hear from our guests that they had a comfortable stay.We will continue to strive to provide our guests with services that are more attentive to their needs so that we can offer a comfortable stay to as many guests as possible in the future.We hope that you will take advantage of our services again.than you!!
