Ratings based on 475 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Feb 2024
The building is very old and smells bad. The room was a smoking room before they made it non-smoking. It smelled. The bathroom was old but clean. The window was sanded glass so it was not possible to check the weather from the room, one had to go outside to check it. The lack of coin laundry is definitely a negative.
The stuff is very friend and helpful!
Comment from Hotel Management
22 Feb 2024 by フロント, Hotel Management
Thank you very much for staying at APA Hotel Sendai Kotodai Park. Thank you for pointing out the bathroom. Based on your feedback, we will continue to strive to create a hotel that will provide a more comfortable stay. If you come to Sendai again, please use our hotel. We look forward to welcoming you.Front
by A verified traveler
Posted 5 Jan 2023
Friendly staff
Comment from Hotel Management
5 Jan 2023 by フロント 佐藤, Hotel Management
Thank you very much for staying at APA Hotel Sendai Kotodai Koen. Thank you again for taking time out of your busy schedule to provide us with your valuable feedback. We are very pleased to hear that you are satisfied with our staff's service. We will continue to make every effort to satisfy our guests. Front Desk Sato
by A verified traveler
Good comfortable stay
Posted 15 Dec 2021 on HotelsComment from Hotel Management
17 Dec 2021 by フロント 高橋, Hotel Management
Thank you very much.
I am very happy.
We look forward to seeing you again.
by A verified traveler
Posted 20 Nov 2021
by A verified traveler
Posted 1 Aug 2021
The air conditioner is controlled centrally, so you can't get the room below 28C. We opened the window to cool the room down, but then had a bug problem. Do not recommend.
Comment from Hotel Management
2 Aug 2021 by フロント 高橋, Hotel Management
Thank you for staying at APA Hotel.
We apologize for any inconvenience caused by the air conditioning equipment in the room. We will take your valuable opinions seriously and strive for improvement as soon as possible.
Thank you for posting this time while you are busy.
by A verified traveler
Posted 4 Feb 2021
by A verified traveler
Posted 19 Dec 2019 on Hotels
by A verified traveler
Very good experience in Sendai
Posted 11 Nov 2019 on HotelsThe hotel is a walking distance (5 minutes) from the Sendai Metrotech and shopping malls. The staff were extremely courteous, although at points, communication in English was challenging. I needed a cloth iron in the room, and they brought me one quickly. The breakfast buffet had many items of traditional Japanese food, and was very well prepared.
Comment from Hotel Management
11 Nov 2019 by Front desk Tamazawa, Hotel Management
Thank you very much for staying at our hotel.
Sorry for not speaking English well.
I would be glad if you could stay at our hotel again when coming to Sendai.
Thank you for your review!
by A verified traveler from Cleveland, Ohio
Posted 6 Oct 2019
This is a standard Japanese businessman hotel. Clean, with breakfast, and efficient. As with all APA Hotels space is cramped but efficient.
Comment from Hotel Management
6 Oct 2019 by Front desk Tamazawa, Hotel Management
Thank you very much for staying our hotel.We look forward to seeing you again.
by A verified traveler
Posted 19 Jun 2019 on Hotels
