Ratings based on 564 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
Great place to stay again!!
by A verified traveler
Posted 18 Apr 2024
Comment from Hotel Management
20 Apr 2024 by Franciska Pricilia Guest Experience, Hotel Management
Dear Mr/s. Mervyn,It's truly heartening to know that we were able to meet and exceed your expectations. Thank you once again for choosing us. We look forward to the pleasure of hosting you in the future.Warm Regards,
by A verified traveler
Posted 2 Apr 2024
This was our first time in Bali, so we weren't sure what to expect. Thankfully we were pleasantly surprised. All the employees from front of house, wait staff, bar, housekeeping, etc. were exemplary. Thank you Yuli, Rani, Diah, Eric, Virgo (just to name a few). You were all so accommodating and lovely to us. It really made our stay that more enjoyable.
The buffet breakfast has everything you could ever think of and/or want and more. A la carte dishes are reasonably priced and delicious (kudos to your chefs).
The pool is great for lounging around and cooling off when the weather becomes unbearable. It was a great place to meet other guests and enjoy a drink with a light snack.
We were also really grateful to be given facilities to freshen up prior to our late night flight. Thank you!
Comment from Hotel Management
5 Apr 2024 by Franciska Pricilia Guest Experience, Hotel Management
Dear Mr/s. Solange,Thank you immensely for your glowing review! We're thrilled to hear that your stay with us has been such a delightful experience. It's fantastic to know that Yuli, Rani, Diah, Eric, and Virgo were able to make your stay even more enjoyable. We look forward to welcoming you back for another exceptional stay whenever your travels bring you our way.Warm regards,
by A verified traveler
Posted 15 Mar 2024
An excellent option in accommodation whilst in Seminyak. Great for families or couples away from the main area of Seminyak, however free shuttle to/from Kuta Beachwalk and Seminyak Square daily.
Super friendly staff, especially Amanda from reception and Odie from the restaurant. Free WIFI throughout the property and works really well in all areas of the property.
Fantastic Asian/Indonesian style buffet breakfast each mornimg and the hotel has a BBQ buffet night on Friday nights with acoustic music.
Was noise during the day with construction going on but not early morning or late in the afternoon. Was originally put in a room overlooking some of the pool but right in front of scaffolding so we asked to move to a pool view room which was what we originally booked. Once moved rooms the room was perfect.
Comfortable beds and daily housekeeping available if required. Taxi to/from Airport available and the massive lagoon style pool is amazing and a real feature of the resort.
Would definitely recommend and stay again at the property.
Comment from Hotel Management
24 Mar 2024 by Franciska Pricilia Guest Experience Executive, Hotel Management
Dear Mrs. Julie-Ann,Thank you for taking the time to share such a detailed review of your experience. We're delighted to hear that you enjoyed your stay with us. It's wonderful to know that our staff, especially Amanda and Budi, left a positive impression on you with their friendly service. We appreciate your recommendation and look forward to welcoming you back to our property in the future. Warm regards,
by A verified traveler
Posted 29 Feb 2024
Ridhika and Encore best staff in hotel. Thanks for whole staff make our trip better.
Comment from Hotel Management
24 Mar 2024 by Franciska Pricilia Guest Experience Executive, Hotel Management
Dear Mr/s. Roshang,Thank you very much for your kind words! We're thrilled to hear that Ratika provided you with exceptional service during your stay. Thank you once again for choosing us, and we look forward to welcoming you back in the future! Warm regards,
by A verified traveler
Posted 17 Feb 2024
Comment from Hotel Management
24 Mar 2024 by Franciska Pricilia Guest Experience Exc, Hotel Management
Dear Ms. Christella,We're delighted you rated us a perfect 5 stars! It's truly heartening to know that we were able to meet and exceed your expectations. Thank you once again for choosing us. We look forward to the pleasure of hosting you in the future.Warm Regards,
by A verified traveler
Posted 28 Jan 2024
Service was great. Everything was local and convenient. All meals at the restaurant were great.
Comment from Hotel Management
30 Jan 2024 by Franciska Pricilia Guest Experience Exc, Hotel Management
Dear Ms. Jocelyne,We're thrilled to hear that you had a positive experience with our service. We appreciate your kind words and look forward to the opportunity to welcome you back for another enjoyable stay. Thank you for choosing us.Warm regards,
by A verified traveler
Posted 25 Jan 2024
Wasn’t happy with the location and cleanliness of the room - it was very dirty
Comment from Hotel Management
30 Jan 2024 by K. Yudi Pastrawan General Manager , Hotel Management
Dear Ms. Vanessa,We're truly sorry to hear about your dissatisfaction with both the location and cleanliness of your room during your stay. Your feedback about the cleanliness of your room is deeply concerning, and we assure you that we take such matters seriously. We will be investigating this issue thoroughly with our housekeeping team to ensure that proper protocols are followed to uphold cleanliness standards. We hope for the opportunity to regain your trust and welcome you back for a much-improved experience in the future.Warm regards,
by A verified traveler
Posted 14 Jan 2024 on Hotels
Great place a little far out needed a taxi 🚕
Comment from Hotel Management
16 Jan 2024 by Franciska Pricilia Guest Experience Executive, Hotel Management
Dear Mr. Dimitri,Thank you so much for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay with us. We understand that our location may be a bit far out for some guests. We hope to have the pleasure of welcoming you back in the future.Warm regards,
by A verified traveler
Posted 3 Jan 2024
The staff were lovely and helpful. Had a surprise new year's eve dinner included with our stay. The food was great, and we had an absolute blast into the new year. We were also gifted a travel pillow upon checkout!
Comment from Hotel Management
9 Jan 2024 by Franciska Pricilia Guest Experience Executive, Hotel Management
Dear Ms. Selina Lee,Thank you for taking the time to share your positive feedback! We're thrilled to hear that you had a great experience with us. We look forward to the opportunity of welcoming you back to our hotel in the future. Warm regards,
