Ratings based on 614 Verified Reviews
4.7 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Apr 2024
We had to pay more than double for an upgraded room or move 3 times in 1 week stay. We asked for a quiet room and were put right next to the noisy pool bar, unless we paid an extra $200 for the suite, which after an unfriendly and difficult conversation, we felt we had no choice as we had booked 4 rooms and were unsure how to change hotels through Expedia. The checkin staff quite rude and dismissive.
The breakfast was the worst I have ever had in 20 years of visiting Bali, twice a year. I’ve stayed here before and it’s no comparison to previous visits. The bacon was inedible, the fruit & juice were limited, the omelette were ok for 3 days, then changed the cheese to something orange. The coffee was undrinkable, but you could pay $3 for a more palatable coffee, which still wasn’t great, but drinkable.
The restaurant and gym’s air con was very bad, as a result the gym was unusable. The restaurant, was so hot, I saw people go in the pool before eating breakfast to get wet to make it more bearable. The staff agreed, the restaurant managed had his own little fan the carried around, it was an awful environment to eat in. Previously they had big air con units, I suggest they bring them back. All in all a very disappointing experience and not comparable to our previous visits. It’s only saving grace was the pool area near the suite room that we paid extra for, the room wasn’t the best considering the price but the outside pool area was nice.
by A verified traveler
Posted 6 Apr 2024
by A verified traveler
Posted 1 Apr 2024
For my first time in Bali the experience at hotel excellent and the staff very professional thank you
by A verified traveler
Posted 27 Mar 2024
I'm basing my review on the fact that this is good value for money, not a 5 star resort. There is an issue with pool lounges that needs to be addressed. Guests staying on ground floor rooms have their own private lounges which look over the pool however we noticed that a lot of these guests would put towels down on lounges around the pool therefore guests on higher floors without their own private lounges then had no sun lounges to use. Very selfish and irritating behaviour. For a budget friendly resort though I would recommend.
by A verified traveler
Posted 25 Mar 2024
Great location, close to the beach, close to shops. Hotel offers buggy service to beach and eat street. Friendly helpful
by A verified traveler
Posted 25 Mar 2024
Superb food friendly obliging staff. Swim up bar and pool facilities huge and crystal clean with big screens and AFL etc. safe area with the best sports bar in Bali the Fox and Rabbit a ten minute stroll. Close to beach and Ku de Tah. I highly recommend this impressive resort.
by A verified traveler
Posted 20 Mar 2024
Lovely people
by A verified traveler
Posted 12 Mar 2024
Great location! Very central; close to local markets, beaches, and restaurants. Love their wide variety of choices during breakfast hours. Friendly staff.
by A verified traveler
Posted 5 Mar 2024
Good time by me and the wife swim up bar was good breakfast was good there is a golf buggy to run you to beach or into town so that was great.
by A verified traveler
Posted 29 Feb 2024
Fabulous stay- will definitely book again next visit
