Ratings based on 32 Verified Reviews

3.7 out of 5
50% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted 6 Jan 2020
I was staying for family vacation, the greatest thing is location, and as old hotel it has great space in the room. But yes as old hotel the facilities also been old, pool is small, and the toddler pool is not kind of clean, and for the area with carpet will smell like moldy anywhere. Anyway all the staff was giving very good service and quick action on our need.
Comment from Hotel Management
20 Feb 2020 by Herry , Hotel Management
Dear guest Warm regards from Hotel Grand Arkenso Parkview.. Thankyou for your time to take review to us and choosing our Hotel as the place you stayed.. We're really glad and happy to hear that you very enjoyed our service. But we're really sorry for lack of cleanliness in the pool area, will fix it soon by our House keeping team. We looking forward to see you as our value guest in your next vacation Best Regards Adi Danindra General Manager
4 out of 5
by A verified traveler

Posted 9 Aug 2019
Location and good service. They could by ensuring ants are exterminated from rooms.
Comment from Hotel Management
20 Feb 2020 by Herry, Hotel Management
Dear Mr/Mrs Warm regards from Hotel Grand Arkenso Parkview.. Thankyou for your time to take review to us and choosing our Hotel as the place you stayed.. We're really glad and happy to hear that you very enjoyed our service. We looking forward to see you as our value guest in your next vacation Best Regards Adi Danindra General Manager
2 out of 5
by A verified traveler

This traveler left a rating score only Posted 17 Jan 2019
3 out of 5
by A verified traveler

I found the hotel was okay

Posted 21 Dec 2017 on Orbitz
Pros: The staff were nice and helpful, breakfast was good, lots to choice from. For the price it was worth it.
Cons: The rooms were in poor condition, cracked walls, stained tub, I would rate this hotel a 1 or 2 max.
Location: The location was good, close to malls, interesting area.
It was fine, I found the room was not in good repair. It took me a few days to figure out the hot and cold water in the shower cause the handle was reversed for the hot and cold. The water pressure in the sink was very low, mirror in the bathroom looked like it had not be cleaned for years.
Comment from Hotel Management
27 Jul 2018 by Winda W, Hotel Management
Dear our value guest Warmest greeting from Grand Arkenso Parkview Hotel Semarang Thank you for your time to take review for Grand Arkenso Parkview Hotel. We're so happy to hear that you very enjoy at our hotel. We're looking forward to have you as our guest again.. See you when we're see you Warm regards Fauzi Akbar General Manager
4 out of 5
by Shirley

Posted 19 Dec 2017 on Hotels
Comment from Hotel Management
20 Feb 2020 by Herry, Hotel Management
Dear Guest Warm regards from Hotel Grand Arkenso Parkview.. Thankyou for your time to take review to us and choosing our Hotel as the place you stayed.. We're really glad and happy to hear that you very enjoyed our service. We looking forward to see you as our value guest in your next vacation Best Regards Adi Danindra General Manager
5 out of 5
by besar tirto husodo from hotel horison semarang

a humble hotel

Posted 3 Dec 2017 on Hotels
family
5 out of 5
by ALI

Amazing stay in horison hotel Semarang

Posted 6 Sep 2017 on Hotels
It was good stay. I really enjoyed in horison hotel Semarang . The service was good there was no Disturbance and it's in city center everything close to me .
Comment from Hotel Management
20 Feb 2020 by Herry, Hotel Management
Dear Mr. Ali Warm regards from Hotel Grand Arkenso Parkview.. Thankyou for your time to take review to us and choosing our Hotel as the place you stayed.. We're really glad and happy to hear that you very enjoyed our service. We looking forward to see you as our value guest in your next vacation Best Regards Adi Danindra General Manager
3 out of 5
by Sofiar

Clean but old style hotel

Posted 23 Dec 2016 on Hotels
This hotel has a concept old style for building, not modern concept. Outdoor pool is bad, cloudy water (not clear water). Tap shower is broken. Location is very good. In the city centre. Near to the mall.
Comment from Hotel Management
20 Feb 2020 by Herry, Hotel Management
Dear Sofiar Warm regards from Hotel Grand Arkenso Parkview.. Thankyou for your time to take review to us and choosing our Hotel as the place you stayed.. We're really glad and happy to hear that you very enjoyed our service. We looking forward to see you as our value guest in your next vacation Best Regards Adi Danindra General Manager
3 out of 5
by A verified traveler

Needs updating.

Posted 25 Nov 2016 on Hotels
The tub did not drain properly during a shower. This was reported and the maintenance person came to check but did nothing. We asked for another room with a tub that drained properly but were refused.
4 out of 5
by A verified traveler

Convenient, clean and value for money

Posted 21 Nov 2016 on Hotels
Location near to local food stall and easy access. Goods hotel staff and services is excellent.
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