Ratings based on 150 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Das Zimmer ist leider vom Personal nicht sauber gemacht worden. Auch die darauffolgenden Tage wurde das Zimmer nicht ausreichend von Schmutz gesäubert.
Das Personal im Restaurant ist leider überhaupt nicht ausreichend geschult. Ich habe selbst jahrelang in der Gastronomie gearbeitet. Das Personal im Restaurant arbeitet sehr unsauber und nicht aufmerksam. Beispielsweise ist das Besteck und die Gläser nahezu immer verdreckt und weist Fingerabdrücke auf. Während des Auffräumens def Tische passen die Kellner nicht auf und das benutze Besteck der anderen Gäste berüht den eigenen Teller während das Personal während des Essens den Tisch aufräumt.
Weiterhin gibt es Kellner die sich explizit weigern Getränke an den Tisch zu servieren. Es wird immer darauf hinhewiesen, dass man sich selbst die Getränke holen soll.
Grundsätzlich hat das Hotel super viel Potential, welches ungenutzt bleibt. Beispielsweise ist der Strand super aber leider dreckig. Viel Müll und Zigarettenstümmel liegen herum. Das Hotel säubert den Strand einfach nicht.
Wenn mehr Personal und vor allem geschultes und qualifiziertes Personal eingesetzt werden würde, wären die 5 Sterne auch gerechtfertigt.
by A verified traveler
Posted 31 May 2024
This holiday had everything we needed as a 3 generation family. The accommodation, food, entertainment and facilities were excellent. It is a little more dated than som other hotels but that was what really worked for us all. The grounds are beautiful and walking through the gardens was bliss. Really close to the beach and plenty of different areas if you want music, kids fun or peace and quiet. All staff have been friendly, polite and professional. The entertainment and animation team are excellent. They invite to join in and inform you of activities without being pushy or rude. All in all, I would definitely come back and stay again.
by A verified traveler
Short trip
Posted 27 Oct 2023 on HotelsWe had a lovely family trip. Food was great. Staff were hospitable. Facilities were lovely and not too busy.
Comment from Hotel Management
31 Oct 2023 by Barbaros KARABULUT General manager, Hotel Management
Dear Guest,Thank you very much for your nice rating.We will be happy to see you again in our hotel.Kind regards,Barbaros KARABULUTGeneral Manager
by A verified traveler
Posted 20 Oct 2023
Comment from Hotel Management
23 Oct 2023 by Barbaros KARABULUT General manager, Hotel Management
Dear Guest,Thank you very much for your rating.We will be happy to see you again in our hotel.Kind regards,Barbaros KARABULUTGeneral Manager
by A verified traveler
Posted 29 Aug 2023 on Hotels
Comment from Hotel Management
2 Sep 2023 by Barbaros KARABULUT General manager, Hotel Management
Dear Mr. John,Thank you very much for your good rating.We will be happy to see you again in our hotel.Best regards,Barbaros KARABULUTGeneral Manager
by A verified traveler
Posted 26 Aug 2023 on Hotels
Comment from Hotel Management
28 Aug 2023 by Barbaros KARABULUT General manager, Hotel Management
Dear Guest,Thank you very much for your nice rating.We will be happy to welcome you at your next stay.Kind regards,Barbaros KARABULUTGeneral manager
by A verified traveler
Posted 1 Jul 2023
Comment from Hotel Management
22 Jul 2023 by Barbaros Karabulut General Manager, Hotel Management
Değerli Misafirimiz,İyi puanlamanız için çok teşekkür ederiz.Sizleri tekrar otelimizde görmekten mutluluk duyacağız.Saygılarımla,Barbaros KARABULUTGenel Müdür
by A verified traveler
Posted 31 May 2023
Beach, garden, swimming pools are very nice. Food quality is good. Particularly the breakfast was excellent! However, there are not many dining options. At time when we visited, there was only buffet open.
We had a Senior suite and 2 Standard Single rooms. The suite was nice and spacious, however in the Single rooms there were 2 beds and they were pretty small (removing 1 bed would help to create a little more space, also it's expected to be single anyway).
No problems with parking.
We enjoyed our stay and I can recommend it.
Comment from Hotel Management
4 Jun 2023 by Barbaros Karabulut General Manager, Hotel Management
Dear Mrs Natalia,Thank you for choosing our hotel and sharing your experience with us.We are very happy to read the satisfaction you experienced during your stay.We will be happy to welcome you at your next stay.Kind regards,Barbaros KARABULUTGeneral manager
by A verified traveler
Posted 2 May 2023
Nice forba short break
Comment from Hotel Management
2 May 2023 by Barbaros Karabulut General Manager, Hotel Management
Dear Guest,Thank you very much for your rating.We will be happy to see you again in our hotel.Kind regards,Barbaros KARABULUTGeneral manager
by A verified traveler
BE HAPPY. STAY HERE
Posted 26 Apr 2023 on Hotelsfast check in. nice and friendly staff all over and every were. efficient with a good service.
almost 1 hr from Izmir. the room is not so big but wide enough. take see view to get an amazing view. clean. billows need to be improved. bathroom has all needed tools. AC hot and cold is fantastic.
swimming pool is wide, nice and clean.
the beach is extra amazing.
entertainment every night with very efficient teams. amusing.
if you travel with children they will never get bored with many places and activities to do.
food is an open buffet in the 3 meals. hot. fresh and very delicious. lots of variation.
also the spa and the gym. all facilities are nice.
no need to go out of this 5 stars resort.
frankly. the service we got is higher than the money we paid. I hope they can keep the same level in summer to come back :)
my family and myself loved our stay and for sure we will come back again. hopping the hotel will keep this level in all matters.
Comment from Hotel Management
28 Apr 2023 by Barbaros Karabulut General Manager, Hotel Management
Dear Mr Ahmad,First of all, we would like to thank you for choosing Richmond Ephesus and for taking the time to share your experiences with us.We would like you to know that we are happy to have met your expectations and provided you with a holiday service that you are satisfied with.We hope to see you again in the near future.Kind Regards,Barbaros KARABULUTGeneral Manager
