Ratings based on 544 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
Receptionist was unfriendly and didn’t want to give us the VIP benefit. I insisted till she decided to check our reservation. I felt discriminated. Then she had to give us the parking. Then the conditioned air didn’t functioned. Next receptionist told us that we had to inform reception to switch between heating and conditioning air. First time that I heard something like this. At least she was friendly. Breakfast was ok but coffee machine was only one for too many people. I think hotel is good but need some adjustments.
Comment from Hotel Management
28 May 2024 by Recepción, Hotel Management
We appreciate you taking the time to provide us with a review of your stay. We apologize for the misunderstanding upon your arrival about the VIP benefits and We are sorry to hear that your stay did not meet your expectations. Your comments help us improve day by day. Our reception is open 24 hours a day and we would have loved to help you with the air conditioning when you couldn't get it working. Our hotel has both air conditioning and heating and the client can regulate the temperature within these two systems, but if the client wants to change the mode that is set, they must notify us so we can change it. We hope to have the opportunity to welcome you again for a more positive experience. Best regards.
by A verified traveler
Posted 23 Apr 2024
Great location & excellent restaurant
Comment from Hotel Management
23 Apr 2024 by Recepción, Hotel Management
Dear Customer. Thank you for taking the time to share your experiences with us. We are very happy to know that our restaurant made your stay pleasant. We will be happy to welcome you again!
by A verified traveler
Posted 5 Apr 2024
Whilst the hotel looks nice (being an old monastery) the service and rooms were disappointing. Many staff members are rude, the pillows are very uncomfortable, and the walls are thin so I could hear the guest in the room next door snoring loudly and making other unpleasant noises all night. I selected this hotel due to the VIP benefits but had a very poor experience. Regarding the staff, on my first night, I had to spend an hour arguing with the rude receptionist regarding my VIP benefits despite availablility. The next day I was able to change rooms but it was very obvious that she was not happy about that. House cleaning started making a lot of noise early in the morning outside my room. When I asked if she could keep the noise down, she was also very rude. Limited options for dining and waitress in the restaurant was also rude, telling me off for sitting down at a table when the place was empty and there was no one at the entrance. I think some members of staff should attend "Customer Service training".
Comment from Hotel Management
6 Apr 2024 by Recepción, Hotel Management
Dear customer,Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet your expectations. We take your comments very seriously and would like to clarify some of them: the VIP benefits are not guaranteed until arrival (subject to hotel availability), except for the parking, (in your case you did not arrive by car). Unfortunately our superior rooms were not available the firts night of your state, but the next day we did upgrade you to a superior room located in the Cloister of the hotel. The restaurant offers a complete daily menu (our guest can choose from different options). The restaurant is very popular in the city and the opinions about it are excellent, it was a pity that you did not appreciate it. Usually in our restaurant customers wait to be served so that they can be accommodated at the best available tables (not empty ones) so that they can enjoy our unique building full of history and our cuisine. Finally, we can guarantee you that our staff is trained and always tries to offer the best service to our clients. We hope to have the opportunity to welcome you back for a more positive experience. Best regards.
by A verified traveler
Posted 26 Mar 2024
Old world charm. Aircon not very effective. Cafe does not do snacks and restaurant opens Spanish hours. Great location to walk the aquaduct into the centre. Helpful staff. Food good.
Comment from Hotel Management
26 Mar 2024 by Recepción, Hotel Management
Dear guest,Thank you for your detailed review. All your comments are essential to improve our service. It is a pity that you did not inform us at the time that you wanted the air conditioning because the system is currently operating as heating, but we would have changed it in your room. Thank you again for choosing us and we hope to welcome you again in the future.
by A verified traveler
Posted 15 Dec 2023
Comment from Hotel Management
27 Feb 2024 by Recepcion, Hotel Management
Ante todo muchas gracias por su puntuación, pero nos hubiera gustado saber en que nuestro establecimiento no estuvo a la altura de sus expectativas, para así haber podido tomar las medidas adecuadas y mejorar nuestro servicio.
by A verified traveler
Posted 2 Nov 2023
We’ve stayed here now several times for a stopover. Attractive old hotel, good location - easy walk into beautiful Segovia, free parking and breakfast included.
by A verified traveler
A GEM to discover !
Posted 31 Oct 2023 on HotelsI stayed here with my wife for 3 nights in September 2023. Very cool place to say the least !!! This is an old Monastery and makes you feel in the middle of medieval Spain ! Room was very clean and comfortable and had all the amenities we needed. Staff was very pleasant and helpful. I HIGHLY recommend this hotel. Hotel is at walkable distance from pretty much everything !
by A verified traveler
Little Judy says Hola
Posted 20 Oct 2023 on HotelsThe entire staff were very friendly and attentive to any of our needs. Great environment and couldn't have asked for a better experience.
by A verified traveler from austin
Posted 16 Oct 2023
Nice and clean
by A verified traveler
Posted 26 Sep 2023
Very unusual property. We had a great room with attentive staff. Only there for one night, ate in restaurant and very impressed.
