Ratings based on 976 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
Love the decor
by A verified traveler
Posted 13 Jun 2024
Horrible staff
by A verified traveler from Irvine
Posted 11 Jun 2024
Overall decent and convenient.
Somehow they gave us a room with showerstall for elderly people and the curtain was too short so we had to ask for a curtain replacement.
Would be nice to have complimentary breakfast.
Elevator is a bit small.
by A verified traveler
Posted 9 Jun 2024
Toilet seat broken. Beds extremely hard.
by A verified traveler
Posted 9 Jun 2024
Filthy furniture. Unsafe clientele for families to feel comfortable.
by A verified traveler
Posted 8 Jun 2024
It's an excellent place
by A verified traveler
Posted 6 Jun 2024
Overall good for the price I paid. AC/heat system needs a major update (still has a turn dial thermostat). Lobby area and staff were great. Hair dryer didn't work. Room was pretty clean, just needs an update.
by A verified traveler
Posted 5 Jun 2024
Cops everywhere last night. Going from room to room, smelled like somebody was smoking some kind of drug, people being tased and arrested.
by A verified traveler
Posted 5 Jun 2024
(I stayed here for two nights that were booked separately, so was asked to review each stay separately. The reviews are nearly identical.) What sounded like at least two children in the room next to mine sprinted across the floor and slammed into furniture until after 23:00 on my second night. My request to change rooms because of their behavior was ignored, and the employee who visited the room the noise was coming from, in which no parent or guardian seemed to be present, simply told them to be quiet. The way he asked, “Is your mom here?” as if certain the father wouldn’t be, gave me the impression he was familiar with them and that they might belong to the cleaning staff, as I’ve heard of hotels allowing these situations to exist. When I brought the broken thermostat — missing its faceplate and heat wouldn’t turn on — to the attention of the man staffing the front desk, he said the heat wasn't on, anyway. The building was so over-air conditioned in late May that I slept in wool socks. Cleaning staff blasting Spanish-language programming loitered outside of my door in the early morning and failed to replenish coffee as requested. Some of the front-desk staff didn’t speak English as a first language. My only positive feedback is that I was given a suite instead of the room with king-sized bed that I’d reserved. The room adjoined another, so the door linking them was a source of anxiety.
by A verified traveler
Posted 5 Jun 2024
What sounded like at least two children in the room next to mine sprinted across the floor and slammed into furniture until after 23:00 on my second night. My request to change rooms because of their behavior was ignored, and the employee who visited the room the noise was coming from, in which no parent or guardian seemed to be present, simply told them to be quiet. When I brought the broken thermostat — missing its faceplate and heat wouldn’t turn on — to the attention of the man staffing the front desk, he said the heat wasn't on, anyway. The building was so over-air conditioned in late May that I slept in wool socks. Cleaning staff blasting Spanish-language programming loitered outside of my door in the early morning & failed to replenish coffee as requested. Some of the front-desk staff didn’t speak English as a first language. My only positive feedback is that I was given a suite instead of the room with king-sized bed that I’d reserved at a great rate. The room adjoined another, so the door linking them was a source of anxiety.
