Ratings based on 979 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
Amazing place
Comment from Hotel Management
14 May 2024 by Southwest Inn at Sedona Management, Hotel Management
Dear Milena,Thank you so much for the PERFECT SCORE review. We are glad you had a wonderful stay at Southwest Inn at Sedona. We work tirelessly to ensure our guests experience the best hospitality in Southwest Inn at Sedona. Again, we are so glad you enjoyed your stay, and we would love to host you again.Kind Regards,Southwest Inn at Sedona Management
by A verified traveler from Castro Valley
Posted 12 May 2024
Nice hotel with excellent view of Sedona mountains. Breakfast was good, but not great - no meat options. Close to restaurants and other locations.
Comment from Hotel Management
14 May 2024 by Southwest Inn at Sedona Management, Hotel Management
Dear Grigory,Thank you for your feedback! We're glad you enjoyed the excellent view of the Sedona mountains during your stay. Your comments regarding the breakfast options are noted, and we'll consider them as we strive to improve our offerings. We're pleased that our location is close to restaurants and other attractions suits your needs. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for another pleasant stay in the future!Kind Regards,Southwest Inn at Sedona Management
by A verified traveler
Posted 11 May 2024
Beautiful view. Desk manager recommended an excellent restaurant where we had dinner. She also gave us a short cut to our next destination.
Comment from Hotel Management
14 May 2024 by Southwest Inn at Sedona Management, Hotel Management
Dear Warren,We're delighted you enjoyed the beautiful view during your stay with us! Providing helpful recommendations and assistance to enhance our guests' experience is always our pleasure. We're glad our desk manager could suggest an excellent restaurant for your dinner and offer a convenient shortcut for your travels to your next destination. Your satisfaction is our priority, and we're grateful for your positive feedback. We hope to welcome you back soon for another enjoyable stay with us!Kind Regards,Southwest Inn at Sedona Management
by A verified traveler
Posted 2 May 2024
The character of this hotel was nice. The room was very nice and clean. The views from the balcony were great. Breakfast was tasty and a wide variety to choose from. East check in and out.
Comment from Hotel Management
6 May 2024 by Southwest Inn at Sedona Management, Hotel Management
Dear Belinda,Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed the character of our hotel, the cleanliness of your room, and the beautiful views from the balcony. It's fantastic to know that you found our breakfast tasty with a wide variety of options and that your check-in and check-out processes were easy. We appreciate your positive feedback, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even better, please feel free to let us know. Thank you for choosing to stay with us!Kind Regards,Southwest Inn at Sedona Management
by A verified traveler
Posted 2 May 2024
Everything was nice!
Comment from Hotel Management
3 May 2024 by Southwest Inn at Sedona Management, Hotel Management
Dear Sebastian,We're glad to hear that you had a pleasant experience during your stay at our hotel! If there's anything we can do to improve your next visit, please don't hesitate to reach out. We look forward to welcoming you back soon!Kind Regards,Southwest Inn at Sedona Management
by A verified traveler
Posted 29 Apr 2024
Nice place for a weekend.
Comment from Hotel Management
2 May 2024 by Southwest Inn at Sedona Management, Hotel Management
Dear James,We're delighted to hear that you enjoyed your weekend stay with us! Thank you for choosing our hotel; we're glad you found it to your liking. If you ever find yourself in the area again, we'd love to host you for another pleasant experience.Kind Regards,Southwest Inn at Sedona Management
by A verified traveler
Posted 28 Apr 2024
This is a small hotel but the staff was very friendly and helpful. The room was spacious and clean. We really enjoyed our stay.
Comment from Hotel Management
30 Apr 2024 by Southwest Inn at Sedona Management, Hotel Management
Dear Heather,We're delighted to hear that you had a wonderful experience during your stay at our small hotel! It's fantastic that our staff made you feel welcome and provided friendly and helpful service. We're pleased you found your room spacious and clean, contributing to a comfortable stay. Thank you for choosing us, and we hope to welcome you back in the future!Kind Regards,Southwest Inn at Sedona Management
by A verified traveler
Posted 16 Apr 2024
A nice motel-style place. Strong Southwestern theme. Room was clean& nicely staged. Good beds. Only complaint... WAY overpriced plus surprise $15 property fee! Really????
Comment from Hotel Management
19 Apr 2024 by Southwest Inn at Sedona Management, Hotel Management
Dear David,We're glad you appreciated the Southwestern theme of our motel-style place and found your room clean, nicely staged, and with good beds. However, we're sorry to hear that you felt the price was higher than expected, especially with the surprise property fee. We apologize for any inconvenience or frustration this may have caused. Your feedback is important to us, and we'll consider it as we review our pricing and fee structure. If there's anything else we can do to improve your experience or address your concerns, please don't hesitate to reach out. Thank you for choosing to stay with us.Kind Regards,Southwest Inn at Sedona Management
by A verified traveler
Posted 16 Apr 2024
Staff was friendly. Our room was clean and the area was nice and quiet. We enjoyed the free breakfast.
Comment from Hotel Management
18 Apr 2024 by Southwest Inn at Sedona Management, Hotel Management
Dear Jessica,We're delighted to hear that you had a wonderful experience during your stay with us! Providing friendly service, clean accommodations, and a peaceful environment are top priorities for us, and we're thrilled that we could meet your expectations in these areas. We're also glad to hear that you enjoyed the complimentary breakfast. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. Your satisfaction is our priority!Thank You,Southwest Inn at Sedona Management
by A verified traveler
Posted 15 Apr 2024
The bed was very uncomfortable. The "mountain view" looked out over the parking lot and partially faced the street. The breakfast was mediocre at best. Overall, the price paid for this room ~ $399 per night was too high for what we got. One bright side was the maintenance guy got the jets to function in the hot tub.
Comment from Hotel Management
16 Apr 2024 by Southwest Inn at Sedona Management, Hotel Management
Dear Carmela,We're sorry to hear that your experience at our hotel did not meet your expectations. Providing a comfortable and enjoyable stay for our guests is our top priority, and we apologize for any discomfort you experienced with the bed and the disappointment with the "mountain view." Your feedback regarding the breakfast and the room rate is also noted, and we will consider it as we continue to improve our services and offerings. We're glad to hear that our maintenance team was able to assist with the hot tub, and we appreciate your patience. If there's anything else we can do to make amends or if you have any further feedback, please don't hesitate to reach out. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Kind Regards,Southwest Inn at Sedona Management
