Ratings based on 976 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 May 2024
Not a terrible room but it is noisy outside and the in-room AC/heater can be loud. Limited dining options without a walk.
Comment from Hotel Management
6 May 2024 by Samantha Rice - Operations Manager, Hotel Management
Hello Erik,We appreciate your feedback! While we're glad you found the room acceptable, we apologize for any noise disturbances from outside and the AC/heater. We understand how this can impact your stay, and we're sorry for any inconvenience caused by the typical urban city noises. Regarding dining options, we understand your concerns and apologize for any inconvenience. We're always looking for ways to improve, and your comments will help us in that endeavor. Thank you for staying with us, and we hope to welcome you back for an even better experience in the future!
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
28 Apr 2024 by Samantha Rice - Operations Manager , Hotel Management
Hello Marcela,Thank you for your 5-star rating! We're delighted to hear that you enjoyed your stay. If you have any feedback or if there's anything we can do to make your next stay even better, please let us know. We look forward to hosting you again!Kindly,
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
28 Apr 2024 by Samantha Rice - Operations Manager , Hotel Management
Hello Shmuel,Thank you for choosing Hotel Five! We appreciate your positive rating and hope to welcome you back again soon.
by A verified traveler
Posted 20 Apr 2024
Good location, friendly staffs, got a free drink, my dog got a bed, water bowl and treats. HOWEVER!!!! They signed me the room right next to the elevator. The room was soooooooo f—ing noisy even after midnight from both entrance and window side. And the AC ran a terrible noise too. Plus my dog got alerted every time when she heard somebody walking talking and cars driving across with super loud music. At the end I had to lock her into the washroom and we finally got some sleep around 4am. So suggestions for visitors: if you have sleeping issue or you have a dang dog, ask for a room facing parking lot.( my parents said they had a very good sleep, barely any sound). And to hotel staffs, the entrance light was not working and the speaker(or something like that) fail out from the wall dangling and left a hole there. Maybe you want to fix it before a guest check in next time.
Comment from Hotel Management
24 Apr 2024 by Samantha Rice - Operations Manager, Hotel Management
Hello Fanling,Thank you for taking the time to share your feedback with us. We're glad to hear that you appreciated our convenient location, friendly staff, and the amenities provided for your dog. However, we apologize for the inconvenience caused by the noise and the maintenance issues in your room. We understand how disruptive this can be, especially for a good night's sleep. Your suggestions are valuable, and we will certainly take them into consideration to improve our guests' experiences. Please know that your concerns have been addressed with our team, and we'll work to ensure that these issues are resolved promptly. We hope to have the opportunity to welcome you back and provide you with a more comfortable stay. If there's anything else we can do to assist you, please feel free to reach out to us.Kindly,
by A verified traveler
Posted 19 Apr 2024
Beware: the hotel springs a surprise $30/night extra charge for "amenities." These include all the water you can drink and a coffee-maker. At most hotels these are included in the room price.
Comment from Hotel Management
20 Apr 2024 by Samantha Rice - Operations Manager, Hotel Management
Hello John,Thank you for sharing your feedback with us. We apologize for any confusion regarding the amenities fee. While we aim to provide transparency about our pricing, we understand your concerns. Your feedback will be taken into consideration as we review our pricing structure. We hope to have the opportunity to welcome you back and provide a more positive experience in the future.
by A verified traveler
Posted 18 Apr 2024
The lady that checked us in was awesome. Very friendly, and helpful.
Comment from Hotel Management
18 Apr 2024 by Samantha Rice - Operations Manager , Hotel Management
Hello Andrew,Thank you for your glowing review! We're thrilled to hear that our team member made such a positive impression on you during check-in. We pride ourselves on providing friendly and helpful service to all our guests. We hope to have the pleasure of welcoming you back to our hotel in the future!
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
5 May 2024 by Samantha Rice - Operations Manager , Hotel Management
Hello Beth,Thank you for your positive rating! We're glad you enjoyed your stay. We look forward to hosting you again in the future!
by A verified traveler from Sunnyvale
Posted 11 Apr 2024
It has just enough of what I need and value. Like the comfy bathrob, comfy cushions, reusable aluminum water bottle, Keurig coffee.
Comment from Hotel Management
12 Apr 2024 by Samantha Rice - Operations Manager , Hotel Management
Hello Gladys,We're thrilled to hear that you enjoyed your stay and found everything you needed and valued at our hotel! From the comfy bathrobe to the Keurig coffee, it's our pleasure to provide amenities that enhance your experience. We hope to have the pleasure of welcoming you back soon!
by A verified traveler
Posted 11 Apr 2024
Staff was friendly. Room was clean and cozy. Perfect place to stay.
Comment from Hotel Management
12 Apr 2024 by Samantha Rice - Operations Manager, Hotel Management
Hello Alizah,We're thrilled to hear you had a perfect stay with us! Thank you for your kind words about our friendly staff, clean rooms, and cozy atmosphere. It was a pleasure hosting you, and we look forward to welcoming you back for another fantastic experience in the future!
by A verified traveler
Posted 11 Apr 2024
Great price and convenient location!
Comment from Hotel Management
12 Apr 2024 by Samantha Rice - Operations Manager, Hotel Management
Hello Leroy,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our convenient location and found our pricing to your satisfaction. We appreciate your support and hope to welcome you back again soon for another great stay!
