Ratings based on 959 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
We went to check in at 4:00pm. Room wasn't ready. We said, not a problem, we will go get dinner and come back. Return at 6:00pm, room still not ready. All the gal at the front desk kept saying was not ready. No apology, nothing. So frustrating. Would not give me a refund to get a room somewhere else since it was purchased through Expedia. We finally got into the room at 8:00pm and had to be at the airport at 3:00am!
Comment from Hotel Management
21 May 2024 by Gabby Z, Hotel Management
Dear Carol, We are sorry that your experience with Sonesta wasn't as hoped , and we will take immediate action and talk with staff on why you were not able to check into room, as 8pm is late for not having a room available! Our sincere apologize and we hope that we can make the next stay with us a better one.
by A verified traveler
Posted 18 May 2024
Great service
Comment from Hotel Management
20 May 2024 by Gabby, Hotel Management
Thank you Alesxander!!! See you next time!
by A verified traveler
Posted 15 May 2024
.
Comment from Hotel Management
16 May 2024 by Gabby , Hotel Management
Thank you Teri!! We love to see that our guest enjoyed their stay!! See you next time :)
by A verified traveler
Posted 12 May 2024
Stayed multiple times, friendly staff, good breakfast,
Comment from Hotel Management
12 May 2024 by Gabby, Hotel Management
Thank you Bridgette! Glad to see a loyal guest like you enjoying your stay!! See you next time :)
by A verified traveler
Posted 6 May 2024
The guest next door were really loud all night. They were playing with my door and letting their kids run out. It was horrible.
Comment from Hotel Management
6 May 2024 by Gabby , Hotel Management
Dear Judea, I am sorry to hear your stay wasn't as pleasant as hoped and I do hope this was brought up to staff at the time so we could take action, I hope other than this incident that your stay was excellent
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
6 May 2024 by Gabby , Hotel Management
Thank you Diane!! We are happy to see you enjoyed your stay
by A verified traveler
Posted 30 Apr 2024
Other than the mess in the parking lot and the screaming homeless man it was a good stay
Comment from Hotel Management
1 May 2024 by Gabby, Hotel Management
Thank you Seth!! We are glad that you enjoyed your stay, and our apologies that we weren't up to standard on our parking lot, and I hope this was notated to staff for these issues. but rest assured we are on the case! we hope to see you again in the future.
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
21 May 2024 by Gabby Z, Hotel Management
Thank you Abigail ! We are so glad to hear your stay was worth it!! See you next time
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
20 May 2024 by Gabby, Hotel Management
Thank you Jeffrey!!! We are so glad you enjoyed your stay with us! See you next time!
by A verified traveler
Posted 22 Apr 2024
I woke up with bed bug bites on my arm and it was swollen 😫 the bed seem cleaned until i pulled the covers and got under neath them and got bitten
Comment from Hotel Management
22 Apr 2024 by Gabby , Hotel Management
Dear Desiree, We are sorry to hear that your experience at Sonesta wasn't as pleasant as hoped, We do take pride in our cleanliness of our rooms and again sorry for not standing tall in our standards. I hope this was resolved with management on property during your stay, and we will be putting the room you were under inspection along with surrounding rooms to be on the safe side, as this is not a normal occurrence so we will be taking action. We thank you for your time to wright a honest review regarding your stay as this helps us improve and notice what needs to be done. We do hope to see you again in the future to reverse this bad experience stay to a better one.Best regards, Gabby
