Ratings based on 992 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
This hotel needs a serious renovation
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Christine, Hotel Management
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future.
by A verified traveler
Posted 29 Apr 2024
Room was ok. Clean. Asked for a non-connected room but we were woken up in the middle of the night with a women yelling loudly for hours in the connected room. She sounded psychotic. Called front desk and they said no one was supposed to be in the room. Scary experience.
Comment from Hotel Management
29 Apr 2024 by Christine, Hotel Management
We sincerely apologize for failing to provide you with an outstanding stay. Your comments are essential, as they will allow our team to focus on areas that matter most to our guests. Although, I am confused about your statement in regard to a connecting room as our records indicate you were placed in a non-connecting room.
by A verified traveler from Puyallup
Posted 28 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Christine, Hotel Management
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future.
by A verified traveler
Posted 26 Apr 2024
There was only one incident during our 2 nights stay, when there’s no hot water one morning. They’re able to fixed it fairly quickly about one hour later. Otherwise this is a classic example of you got what you paid for. I don’t think front desk staff are happy with their job and it shows in their interactions with me. The property is old but pretty well maintained. The breakfast is pretty good for the money. In short, if this one fall within your budget go for it but if you can spare some extra dollars, do that instead imho.
Comment from Hotel Management
27 Apr 2024 by Christine, Hotel Management
We sincerely apologize for failing to provide you with an outstanding stay. Your comments are essential, as they will allow our team to focus on areas that matter most to our guests. Thank you for your feedback, and we wish you well.
by A verified traveler from Las Vegas
Posted 20 Apr 2024
Very comfortable and convenient. Close to freeway for easy access. Thought we would hear freeway noise, but we didn't. Much less expensive than other nearby hotels. No complaints of any kind. Would stay here again.
Comment from Hotel Management
21 Apr 2024 by Christine, Hotel Management
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future.
by A verified traveler
Posted 20 Apr 2024
Good location, needs remodeling… doors, rugs , bath are old. Should have free parking. Quiet , comfortable bed
Comment from Hotel Management
21 Apr 2024 by Christine, Hotel Management
We sincerely apologize for failing to provide you with an outstanding stay. Your comments are essential, as they will allow our team to focus on areas that matter most to our guests. Thank you for your feedback, and we wish you well.
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
21 Apr 2024 by Christine, Hotel Management
We sincerely apologize for failing to provide you with an outstanding stay. Your comments are essential, as they will allow our team to focus on areas that matter most to our guests. Thank you for your feedback, and we wish you well.
by A verified traveler from Newcastle
Posted 15 Apr 2024
Check-in was extremely slow. They charge an additional $12 fee for parking even though they don’t take any of your car information, give you a tag or display showing that you paid because you could be towed if you didn’t pay for parking. I chose not to pay and nothing happened. I feel it’s just another fee to tac on for the heck of it & most people pay it. You’re informed that you can come get a sack breakfast upon checkout if you’re interested and you check out before 10 AM. Which upon checkout, we asked if there was breakfast, & the clerk at the counter was extremely irritated that she had to put together a literal brown bag breakfast. No security in the hotel even on the door entering into the building our room was located. The doors were broken & look like they’ve been broken for a long time. The hallway to all the rooms looks like something out of a horror flick. The room was stale smell of cigarettes in a non smoking room. A lot of stains from god knows what on the carpet. Carpet was also thick and felt sticky. I did not walk barefoot for sure and my socks were black from the little time I did walk around. I chose this hotel because of its location and their rating which was not so bad paired with their so so pricing however that was a mistake. I would rather paid 30 more dollars and stayed at the Marriott next-door or even the Hilton next-door have stayed at this shady house in a good neighborhood. Sad to say but we will NEVER stay here again.
Comment from Hotel Management
15 Apr 2024 by Christine, Hotel Management
Thank you so much for your comments, and we're sorry to hear that our value failed to impress you during your visit. Although, I am confused on your remark about parking as our records indicate, we did not charge you for parking. Which I am assuming is because you told staff at the front desk that you did not have a vehicle to park.
by A verified traveler
Posted 3 Apr 2024
Comment from Hotel Management
14 Apr 2024 by Christine, Hotel Management
thank you for taking the time to share your experience with us. We are very happy that you had a good stay, and we hope to welcome you back in the near future.
