Ratings based on 1,826 Verified Reviews
3.1 Room cleanliness
3.0 Service & staff
3.4 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
The front office staff was the terrible and had a worst experience. She was rude and unprofessional. Never recommended this hotel to anyone. Stay away from this hotel. Very bad smell on the hallways.
by A verified traveler from SEDRO WOOLLEY
Posted 29 Apr 2024
Staff is unprofessional. Wallpaper coming off in bath room
by A verified traveler from West Branch,
Posted 29 Apr 2024
The hotel has some need for refreshing, but overall it was convenient and good value for the price. The room layout/numbering is a bit confusing and the clerk's explanation was not clear, but I navigated without too much difficulty. The bed was comfortable and kinens refreshing. The lobby restaurant was adequate, but not overly impressive. Checkout inthe morning there was no clerk to be seen for at leadt 15 minutes while I waited for the shuttle to the airport.
by A verified traveler
Posted 28 Apr 2024
To start off, when we would call the property for getting a shuttle to the airport, lady at the front desk would listen (wont say anything) and then disconnect. It happened like 10-15 times. Then she finally answered and said it will be there in 10 minutes, we waited and waited for good 35 minutes before it came. Once we went to the property the front desk lady behaved pretty good.
Property looks good from outside but is dated from inside. On the beds, i saw bugs (not bed bugs though). Bedsheet had some yellow spots on it.
by A verified traveler
Posted 28 Apr 2024
by A verified traveler
Posted 27 Apr 2024
We were upgraded to a suite which was very kind since we we came in late at night and were exhausted.
by A verified traveler
Posted 27 Apr 2024
It was very easy to get the shuttle from the airport even after 12 am
by A verified traveler
Posted 26 Apr 2024
This was the second time I stayed at this hotel and the second time I ate at the restaurant. The first time I ate in the hotel. Had good service and was very happy with the food. The second time I opted to take it up to my room. It was terrible. 1/2 the number of spring rolls and burnt to an embarrassing crisp. The service person was fine in the restaurant with his family and I couldn’t bring myself to go down and complain. Until then I was pretty satisfied with both stays but this literally left a bad taste in my mouth.
by A verified traveler
Posted 26 Apr 2024
The room we purchased was “non-smoking” but to our dismay, the hallways and room smelled like smoke and our rooms wreaked of marijuana. However, the beds were comfy and the parking felt very secure despite the area around the hotel.
by A verified traveler
Posted 23 Apr 2024
