Ratings based on 976 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
1 May 2024 by Devin, Front Office Manager, Hotel Management
Thank you for taking the time to leave us rating. We are so please you enjoyed your stay with us. We sincerely hope you will choose to stay with us again the next time you are in Seattle.
by A verified traveler
Posted 21 Apr 2024
This was entirely a 3-star experience, with 3-star beds, 3-star pillows, 3-star cleanliness, and a 3-star bathroom. If your purpose is to sleep, get up, and go, it does the job. It's definitely no frills. It served us well enough for an overnight stay. One concerning factor was that our door didn't lock easily without applying a lot of force to get the top lock to engage.
Comment from Hotel Management
21 Apr 2024 by Devin, Front Office Manager , Hotel Management
Hi Dr. Shawn,I'm sorry that we did not fully meet the standards that you rightfully expected. Your review will help us better our customer experience so future guest can enjoy their stay more. Our lock are in the process of being changed out to new ones that should alleviate the problem that you experienced. We are hoping to have this done by early summer. We hope you will give us a second chance if you stay in Seattle again.
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Bridgit Adala( General Manager)., Hotel Management
Hello Jasmine.Thank you for such a gracious rating.We are glad you enjoyed your stay at the Hotel Nexus and look forward to welcoming you v back again soon.Stay safeBest,
by A verified traveler
Posted 19 Apr 2024
Had cigarette smoke coming in our room at 2:00 a.m.
Comment from Hotel Management
20 Apr 2024 by Devin, Front Office Manager , Hotel Management
Thank you George for the review. I appreciate your honest feedback as it allows us to work on making the guest experience better. We hope you will choose to stay with us again next time you are in Seattle.
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
20 Apr 2024 by Devin, Front Office Manager , Hotel Management
Thank you Gabriela for the review. We hope you will stay with us again the next time you are in Seattle.
by A verified traveler
Posted 6 Apr 2024
Comment from Hotel Management
9 Apr 2024 by Devin, Front Office Manager , Hotel Management
Dear Armando,We appreciate you staying with us while you were in Seattle. If you have a moment, please let us know what we have done to make your stay more enjoyable.
by A verified traveler
Posted 3 Apr 2024
Employees are very friendly and helpful. Breakfast quite satisfactory, good daily variety and attendants present and friendly. All property kept clean continually.
Comment from Hotel Management
8 Apr 2024 by Front Desk Team, Hotel Management
Hello Stephen!We are very happy that you enjoyed your stay here at Hotel Nexus and look forward to seeing back here again soon!
by A verified traveler
Posted 1 Apr 2024
Very safe and quiet. Nice area.
Comment from Hotel Management
8 Apr 2024 by Front Desk Team, Hotel Management
Hello Elsa!We are very happy that you enjoyed your stay here at Hotel Nexus and look forward to seeing back here again soon!
by A verified traveler
Posted 1 Apr 2024
Comment from Hotel Management
9 Apr 2024 by Devin, Front Office Manager , Hotel Management
Dear Sung,We are delighted you enjoyed your stay with us! We hope we will see you again on your next trip to Seattle!
by A verified traveler
Posted 30 Mar 2024
We couldn’t sleep well because the neighbor guest did strong noises.
Comment from Hotel Management
31 Mar 2024 by Thomas, Assistant Manager, Hotel Management
Dear Elda,Thank you for taking time to send us a positive feedback. We will communicate your concerns to senior management so they put consideration when is time for capital renovation. Thank you for staying with us and we hope to see you in the near future.Sincerely,
