Ratings based on 984 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
Location
by A verified traveler
Posted 30 Apr 2024
Great location. Was able to walk to most places and attractions. Only con would be the showers that looked really worn down and dingy. Great staff and spacious rooms.
by A verified traveler
Posted 27 Apr 2024
Arrived at 4:00 for check in and there was a lot of confusion on if there was a room ready for us. It took 3 staff members to clear it up and get us checked in for our reserved room. It was frustrating to have a reservation and then be told that it was potentially not ready. Everything is additional fees. $70.00 to use onsite parking garage.
by A verified traveler
Posted 26 Apr 2024
by A verified traveler
Posted 23 Apr 2024
by A verified traveler
Posted 21 Apr 2024
This hotel is overpriced for what it is most things were broken and pur room was still dirty and not completely clean when we check in and they also have a bunch of other fees they dont mention until you are there.
Comment from Hotel Management
22 Apr 2024 by QZ, Hotel Management
Hi Alli6, we truly appreciate your feedback. I'm sorry to hear about the maintenance and cleanliness issues you encountered in your room. Please know that this is not reflective of our usual standards, and we take your comments seriously. Our team is dedicated to promptly addressing any maintenance issues and ensuring that every room is thoroughly cleaned and prepared for our guests' arrival.We strive to ensure that all fees, including destination fees, are clearly communicated to guests during the booking process. Your feedback is valuable, and we will review our procedures to ensure that this information is more prominently displayed on all booking platforms.If there's anything else you'd like to share or if there's anything we can do to make this right, please don't hesitate to reach out to us directly. Thank you and safe travel.
by A verified traveler
Posted 20 Apr 2024
Near to Pike Market however, you are walking thru areas of open drug use to get there.
Comment from Hotel Management
22 Apr 2024 by QZ, Hotel Management
Hi Tiffany, I appreciate your concern and want to assure you that the safety and well-being of our guests are our top priorities. We take security very seriously, and our 24/7 security team is dedicated to maintaining a safe environment for all guests. Additionally, we are actively collaborating with local authorities to address any issues that may arise in the surrounding area. Your feedback is invaluable as we continue to enhance our efforts to ensure a positive experience for everyone who stays with us. Thank you for bringing this to our attention.
by A verified traveler
Posted 17 Apr 2024
Cold room, poor room service
by A verified traveler
Posted 16 Apr 2024
by A verified traveler from Orange Park
Posted 16 Apr 2024
Send message for details.
