Ratings based on 1,003 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 May 2024
This stay was disappointing as the front desk staff had no costumer service. Upon parking, signs to enter the hotel were extremely unclear and lead you to another business within the same building. No where upon booking does it depict that it costs another $60 plus to park your car in the hiltons garage for the night, having to move it by 7am either way. I ended up parking in the lot across the street for $20. The jets were broken in the hot tub downstairs, and no breakfast was included. The rooms was comfortable enough but nothing special about it.
Comment from Hotel Management
8 May 2024 by rb, Hotel Management
Thank you for your comments. I will have our engineering team double check that the hot tub. We do make sure that our parking price is very competitive downtown and do post this cost on all websites. Guests get secure underground parking with in and out privileges. We hope you return.
by A verified traveler
Posted 7 May 2024
This was the 2nd time we've stayed here in the last couple of years to watch the Braves play the Mariners. We love the location because of the access to I-5 and the walkability to reataurants and T-Mobile Park.
Comment from Hotel Management
7 May 2024 by rb, Hotel Management
We appreciate your loyalty and thank you for staying.
by A verified traveler
Posted 7 May 2024
We enjoyed this hotel for the convenience of location and accessibility of parking. However, the shower room near the pool was in poorly cleaned and hot tub was not warm at all for two of the days we stayed. Overall, the room was in good condition.
Comment from Hotel Management
7 May 2024 by rb, Hotel Management
Thank you for your feedback. Will have the hot tub looked at right away. We hope you return.
by A verified traveler
Posted 6 May 2024
Overall the property was good.
But the lower rating is because they didn't inform us about the parking fees.
Its $64/night.
Comment from Hotel Management
7 May 2024 by rb, Hotel Management
We do make sure that our overnight parking rate is very competitive in downtown with other hotels and we offer in and out privileges. We do list this cost on all websites as well. We appreciate you staying with us.
by A verified traveler
Posted 6 May 2024
Just staying overnigbt. TV coverage was lousy no CBS or NBC. Front desk staff was outstandi g.
Comment from Hotel Management
7 May 2024 by rb, Hotel Management
So glad to see the front desk took such great care of you.
by A verified traveler
Posted 30 Apr 2024
Everything was extremely nice. The only complaint is that the Air Conditioner was very noisy when it was running
Comment from Hotel Management
1 May 2024 by rb, Hotel Management
We will have our engineers take a look at the air conditioner in the room you stayed in. We appreciate you letting us know about this so we can fix it. Glad the team took great care of you!
by A verified traveler
Posted 30 Apr 2024
Staff was great with area information. Only thing we didn’t like was room type, booked king but got queen.
Comment from Hotel Management
30 Apr 2024 by rb, Hotel Management
Thank you for staying!
by A verified traveler
Posted 29 Apr 2024
Always enjoy my stay at any Hilton
Comment from Hotel Management
1 May 2024 by rr, Hotel Management
Thank you for your loyalty to Hilton hotels!
by A verified traveler
Posted 26 Apr 2024
Great location for going to the Paramount.
Comment from Hotel Management
27 Apr 2024 by Rb, Hotel Management
We hope you enjoyed the show at Paramount.
by A verified traveler
Posted 25 Apr 2024
Friendly and helpful staff
Comment from Hotel Management
25 Apr 2024 by rb, Hotel Management
I am glad the team made you feel welcome!
