Ratings based on 998 Verified Reviews
3.0 Room cleanliness
3.3 Service & staff
3.1 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
Unsafe, disgusting room was being used by someone else even though it was assigned to us. We returned the keys to the front desk and left to look for another hotel.
Comment from Hotel Management
27 May 2024 by Hotel Management, Hotel Management
Dear Geriliz, We sincerely apologize for the distressing experience you had with us. This situation is unacceptable, and we are taking immediate steps to ensure such incidents do not happen again. Your safety and comfort are our top priorities, and we regret that we failed to meet your expectations. We hope you will give us another opportunity to provide you with the quality stay you deserve.Sincerely,Hotel Management
by A verified traveler from Seattle
Posted 19 May 2024
Laundry facility had very poor air circulation. Dryers did not work acceptable manner and took money without performing. I was not given any refund.
Comment from Hotel Management
20 May 2024 by Hotel Management, Hotel Management
Dear Jen, Thank you for telling us about the concerns you had with our laundry room and the availability of the machines and dryers. This is a popular and convenient amenity for our guests, especially those staying for weeks at a time. We sincerely apologize you were unable to take advantage of this option while you were here. With the continuous use of our machines, they occasionally need repairs and are unavailable to our guests. Regarding any concerns with this service, please know our front desk is always available and happy to help resolve any issues while you are here. We hope you will stay with us again, as they will be back in order this week. Thanks for being our guest! Sincerely,Hotel Management
by A verified traveler from Seattle
Posted 19 May 2024
While I am confident that corporate will address any concerns I had during my stay, it's worth mentioning that certain aspects of the accommodation might pose challenges for some guests. It is advisable for potential visitors to consider their specific needs and preferences before making a reservation.
Comment from Hotel Management
20 May 2024 by Hotel Management, Hotel Management
Dear Jen, Thank you for rating your recent stay. Our goal is to provide every guest with an outstanding stay. Therefore, we sincerely apologize for any difficulties you may have experienced while a guest at our hotel. We hope you will give us another chance to provide you with the hospitality and service you should always expect from us. We hope to see you again soon.Sincerely,Hotel Management
by A verified traveler from Seattle
Posted 14 May 2024
by A verified traveler
Posted 12 May 2024
When I arrived I was told that there were no rooms available and that expedia had over booked the hotel.
Comment from Hotel Management
13 May 2024 by Hotel Management, Hotel Management
Dear Roxana, We are truly sorry to hear about the inconvenience you experienced upon arrival. Please accept our sincerest apologies for the frustration and inconvenience caused by the oversold situation. This is not reflective of the service standards we strive to uphold. Your feedback is invaluable, and we will address this matter internally to prevent such occurrences in the future. We understand the importance of a seamless check-in process and regret that we fell short of your expectations. Your comfort and satisfaction are our top priorities, and we hope to have the opportunity to restore your faith in us during a future visit.Sincerely,Hotel Management
by A verified traveler from Seattle
Posted 12 May 2024
by A verified traveler
Posted 3 May 2024
Rooms were so dirty. The sheets, towels and bathroom was full of other people’s hair. The bathroom as dirty and again hair all over the place. The floor in the room was so sticky.
Comment from Hotel Management
4 May 2024 by Hotel Management , Hotel Management
Dear Pauline, We are sincerely sorry to hear about your recent experience during your stay with us. Your comfort and satisfaction are our top priorities, and we apologize for any inconvenience caused by the cleanliness issues you encountered in your room. Please know that we take your feedback seriously and will address these concerns with our housekeeping team to ensure improvements are made. We understand the importance of providing a clean and comfortable environment for our guests, and we are committed to enhancing our services to prevent such occurrences in the future. We appreciate your understanding and hope you will consider giving us another chance to exceed your expectations on your next visit. Thank you for bringing these matters to our attention.Sincerely,Hotel Management
by A verified traveler
Posted 2 May 2024
I tried to call for over 3 hours to check out. Called reservation line and the customer service agent trained and failed to get a hold of the front desk! About 4 hours later I get a call with "you on the list to check out today"....I checked out 4 hours back!!!!!
Please.make your front desk accessible by phone
Comment from Hotel Management
3 May 2024 by Hotel Management, Hotel Management
Dear Denis, We apologize for the difficulty you experienced in reaching our front desk for checkout. Your frustration is understandable, and we regret any inconvenience caused by the delay in response. Please know that we value your time and aim to provide efficient service to all our guests. We appreciate your understanding and hope to have the opportunity to improve your experience in the future.Sincerely, Hotel Management
by A verified traveler
Posted 10 Apr 2024
friendly staff. secure parking lot, sometimes its hard to find an open spot. many places that deliver food to this location.
by A verified traveler
Posted 10 Apr 2024
Very bad services Room stinks a lot, upon asking front desk they said it will stinks like that because people of different communities cook food inside the room. Terrible service
Comment from Hotel Management
11 Apr 2024 by Hotel Management , Hotel Management
Dear Ashlynne, Thank you for sharing your feedback, and we apologize for the experience you had during your stay. We take cleanliness and guest comfort seriously, and we are actively addressing this issue with our team. We will ensure that our rooms are fresh and pleasant for all guests. Your satisfaction is important to us. We appreciate your feedback and hope you will consider giving us another opportunity to provide you with a more pleasant and comfortable stay. Sincerely,Hotel Management
