Ratings based on 495 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
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Comment from Hotel Management
30 May 2024 by Anthony Reyes - Front Desk Supervisor , Hotel Management
Dear RAED,Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a fantastic experience during your stay with us.Here at Homewood Suites San Diego Central, we strive to provide exceptional service and a memorable experience for all our guests, and it's always rewarding to know that we've succeeded in doing so.We're delighted that you found our facilities to your liking and that you enjoyed the comfort of your room. Our team works hard to ensure that every aspect of your stay meets or exceeds your expectations, so it's incredibly rewarding to receive such positive feedback.We truly appreciate your kind words and your recommendation. It was our pleasure to host you, and we look forward to welcoming you back on your next visit to our hotel.Warm regards,Anthony ReyesFront Desk Supervisor Homewood Suites San Diego Central
by A verified traveler
Posted 27 May 2024
I was given the wrong room type and no compensation
Comment from Hotel Management
29 May 2024 by - Anthony Reyes, Front Desk Supervisor , Hotel Management
Dear Eddie,Thank you for sharing your feedback with us regarding your recent stay. We sincerely apologize for the inconvenience you experienced with the room type.Ensuring our guests' comfort and satisfaction is our top priority, and we deeply regret any confusion or disappointment caused by the room assignment error. Please know that this matter has been brought to the attention of our management team, and we are taking steps to prevent such occurrences in the future.We understand the importance of receiving the correct room type and we're truly sorry for any inconvenience this may have caused during your stay. Your feedback is invaluable to us as it helps us improve our services for all our guests.Should your travels bring you back to Homewood Suites San Diego Central, we would be grateful for the opportunity to make it up to you with a seamless and delightful experience. Please don't hesitate to contact us directly so we can ensure your next stay is nothing short of exceptional.Thank you once again for bringing this matter to our attention, and we hope to have the pleasure of welcoming you back soon.Warm regards,Anthony ReyesFront Desk SupervisorHomewood Suites San Diego Central
by A verified traveler
Posted 26 May 2024
They charge $36.00 gor parking and $15.00 for using WiFi
The next day i moved to Hilton in Miramar
No fee for parking and WiFi
Comment from Hotel Management
26 May 2024 by - Anthony Reyes, Front Desk Supervisor , Hotel Management
Dear ash,Thank you for taking the time to share your experience with us. We value all feedback from our guests as it helps us improve our services.We were disappointed to read your review, as it contained some information that does not accurately reflect the experience we strive to provide at our hotel.Firstly, we would like to clarify that our hotel does not charge for WiFi usage. We offer complimentary high-speed WiFi to all our guests throughout their stay. Additionally, while we do charge for parking, the rate is 10 per day, not 36. We apologize for any confusion or inconvenience this may have caused.We take pride in providing exceptional service and amenities to our guests, and it is always disheartening to learn when we fall short of expectations. We regret that your experience did not meet our usual standards, and we would appreciate the opportunity to discuss your concerns further to ensure that they are addressed properly.Please feel free to reach out to us directly so that we can address any issues you encountered during your stay.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future for a more enjoyable experience.Warm regards,Anthony ReyesFront Desk Supervisor Homewood Suites San Diego Central
by A verified traveler
Posted 12 May 2024
The staff were very rude, we had a few situations that they made us feel unwelcomed.
Comment from Hotel Management
13 May 2024 by - Anthony Reyes, Front Desk Supervisor , Hotel Management
Dear Raquel,Thank you for sharing your feedback with us, although we're truly disheartened to hear about your experience. Please accept our sincerest apologies for the situations where you felt unwelcomed by our staff. Providing exceptional service and ensuring every guest feels valued and respected are paramount to us, and we regret that we fell short of these standards during your stay.Your comments have been taken seriously, and we will be conducting a thorough investigation into the incidents you mentioned to identify areas for improvement and to ensure that such situations do not recur in the future. Rest assured, appropriate action will be taken to address any shortcomings and to reiterate the importance of delivering courteous and welcoming service to all our guests.We truly appreciate your patronage and the opportunity to learn from your experience. Should you decide to give us another chance, we would be honored to have the opportunity to provide you with the exceptional hospitality that we strive to deliver to all our guests.If there's anything else you would like to discuss or if you have any further feedback to share, please don't hesitate to reach out to us directly. Your satisfaction is our top priority, and we are committed to making amends for the lapses in service you experienced.Warm regards,Anthony ReyesFront Desk SupervisorHomewood Suites San Diego Central
by A verified traveler from Delray Beach
Posted 12 May 2024
Would have been 5 stars except for the water pressure in shower almost zero.
Comment from Hotel Management
13 May 2024 by - Anthony Reyes, Front Desk Supervisor , Hotel Management
Dear Richard,Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you had an overall positive experience during your recent visit.However, we sincerely apologize for the inconvenience you encountered with the water pressure in the shower. Please rest assured that we take your comments seriously, and our maintenance team is already working to address this issue promptly to ensure that future guests do not experience similar difficulties.Your satisfaction is our top priority, and we are grateful for your valuable feedback as it helps us improve our services. We hope that despite this setback, you will consider staying with us again in the future, and we promise to make your next visit even more enjoyable.If there's anything else we can do to enhance your stay, please don't hesitate to reach out to us directly. We appreciate your patronage and look forward to welcoming you back soon.Warm regards,Anthony ReyesFront Desk Supervisor Homewood Suites San Diego Central
by A verified traveler
Posted 8 May 2024
Comment from Hotel Management
13 May 2024 by - Anthony Reyes, Front Desk Supervisor , Hotel Management
Dear Thomas,Thank you for taking the time to share your feedback with us. We sincerely apologize that your recent stay did not meet your expectations, and we appreciate you bringing your concerns to our attention.We strive to provide exceptional experiences for all of our guests, and it's disheartening to hear that we fell short during your visit. Please know that your comments have been shared with our team, and we are taking immediate steps to address the issues you've raised to prevent similar occurrences in the future.We value your business and would welcome the opportunity to regain your trust on a future stay. If you're willing to give us another chance, please don't hesitate to reach out to us directly, and we'll ensure that your next stay exceeds your expectations in every way possible.Once again, thank you for your feedback, and we hope to have the opportunity to welcome you back soon.Warm regards,Anthony ReyesFront Desk Supervisor Homewood Suites San Diego Central
by A verified traveler
Posted 27 Apr 2024
Excellent me and my family had a great time .
Comment from Hotel Management
28 Apr 2024 by Anthony Reyes - Front Desk Supervisor , Hotel Management
Dear Amelia,Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you and your family had an excellent time during your stay at our hotel. Creating memorable moments for our guests is what we strive for, and we're delighted that we could contribute to your enjoyment.Your kind words truly mean a lot to us, and we appreciate your recognition of our efforts to make your stay enjoyable. It was our pleasure to host you and your family, and we hope to welcome you back again soon for another wonderful experience.If there is anything else we can do to enhance your future visits, please don't hesitate to let us know. We look forward to the opportunity to serve you again in the near future.Warm regards,Anthony ReyesFront Desk SupervisorHomewood Suites San Diego Central
by A verified traveler
Posted 23 Apr 2024
Great
Comment from Hotel Management
27 Apr 2024 by - Anthony Reyes, Front Desk Supervisor , Hotel Management
Dear Jorge,Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had a great experience during your stay with us.Our team strives to provide exceptional service and create memorable experiences for all our guests, so it's incredibly rewarding to receive your feedback.We hope to have the pleasure of welcoming you back to. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,Anthony ReyesFront Desk Supervisor Homewood Suites San Diego Central
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
16 Apr 2024 by - Anthony Reyes, Front Desk Supervisor , Hotel Management
Dear Leeanna,Thank you so much for taking the time to leave us a review! We're thrilled to hear that you enjoyed your recent stay with us. Your feedback means a lot to us and helps us continue to improve our services.We're delighted that you had a positive experience overall, and we're grateful for your kind words. If there's anything specific you think we could do to earn that extra star next time, please don't hesitate to let us know. We're always looking for ways to enhance our guests' experiences.We hope to have the pleasure of welcoming you back soon for another fantastic stay!Warm regards,Anthony ReyesFront Desk Supervisor Homewood Suites San Diego Central
by A verified traveler
Posted 11 Apr 2024
Hotel was very nice with full kitchen. My children loved the pool and mini golf! Very clean and great breakfast options! The parking was my least fav of the stay.
Comment from Hotel Management
15 Apr 2024 by Anthony Reyes - Front Desk Supervisor , Hotel Management
Dear Berenice,Thank you for taking the time to share your experience with us! We're delighted to hear that you and your family enjoyed your stay at our hotel, particularly the amenities like the full kitchen, pool, and mini-golf. It's wonderful to know that your children had a great time!We also appreciate your kind words about our cleanliness and breakfast options. Providing a comfortable and enjoyable experience for our guests is always our top priority.Regarding your feedback about parking, we apologize for any inconvenience you may have experienced. We'll definitely take your comments into consideration as we continue to improve our services.We hope to have the opportunity to welcome you back for another fantastic stay in the future!Warm regards,Anthony ReyesFront Desk Supervisor Homewood Suites San Diego Central
