Ratings based on 148 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.4 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Sep 2022
In short: one of the worst experiences I've ever had. Worst of all is the customer service. There was only one person at reception who spoke poor English. All the rest of the staff speak only German, all information and signs are in German. When checking in, we did not receive any information about amenities, facilities, absolutely nothing. Also, everyone is EXTREMELY unfriendly, almost rude. Even if there is absolutely no prior information, when you arrive at the hotel they charge for absolutely everything as an extra. To access the pool area, EUR 8 per person for 2 hours. The pool area is old and seedy (as is the entire hotel). The area is not suitable for small children as it is extremely cold and the water was "heated" to only 29 degrees! So we couldn't use the pool, but we still had to pay to stay 15 minutes in this horrible area. The room is extremely old, everything has strong signs of wear and tear. The rug was dirty, as was the couch. The bathroom is small and horrible, low pressure shower, tiny shower box and plastic curtains. In the kitchen there was only 1 pan (which was giant) and that was it! Impossible to use even to heat baby food. There are no microwaves or "normal" cups (only really mini ones). No accessories for cooking basically, not suitable for more than 1 night. Wifi doesn't work in the rooms. The parking lot is far away so it is not convenient if it is cold, raining or snowing.
by A verified traveler
Posted 21 May 2024
Alles super, wir kommen wieder! Dieses Mal nur auf der Durchreise.
by A verified traveler
Posted 19 May 2024
by A verified traveler
Posted 7 May 2024
Wir waren sehr zu frieden, tolle Angebote für Kinder, freundliche Mitarbeiter, alles vorhanden was man braucht, gutes Preisleistungsverhältnis, das einzige was nicht so gut ist, die Möbel sind recht abgelebt.
by A verified traveler
Posted 5 May 2024
by A verified traveler
Posted 6 Apr 2024
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by A verified traveler
Posted 28 Mar 2024
Wir waren mit dem Apartment positiv überrascht. Klein aber fein. Es war alles da, was man benötigt, hat alles funktioniert und das wichtigste - es war alles sauber. Für kleine und große Kinder gibt es Spielzimmer und Animationsangebote.
Können wir mit gutem Gewissen weiterempfehlen.
by A verified traveler
Posted 24 Mar 2024
by A verified traveler
Posted 8 Mar 2024
Das Schwimmbad Vorort ist wirklich super. Das Frühstück war auch sehr ausreichend. Uns hat es gefallen.
by A verified traveler
Posted 4 Mar 2024
Das Personal war, bis auf eine Ausnahme, wirklich super. Auf Wünsche wurde eingegangen. Das Appartement war sehr schön. Das Bettzeug für die Ausziehcouch lag fertig da. Alles in allem ein schöner Aufenthalt.
