Ratings based on 139 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
Checking into a foul toilet is never good
Comment from Hotel Management
12 Jun 2024 by Markus Schmalhardt, Hotel Management
Dear Bruce.Thank you for your review. I am sorry that your room did not meet our high standards of cleaning. We have taken this incident as an opportunity to discuss this internally and would be pleased if we could convince you soon that we take any criticism very seriously.
by A verified traveler
Posted 9 Apr 2024
The hotel is very close to the Pilani gondola. An easy walk even in all your ski gear and carrying your equipment. It is also very near to other restaurants and bars and only a few minutes walk to shopping. We found it very easy to get around the town without transportation and had a fantastic stay. The room was exactly what we needed and had even more space than we anticipated from the pictures. Additionally, the staff was fantastic. Very willing to recommend train options for our return to Salzburg and called a taxi to get us to the train station at no additional cost! As for the cleaning staff, they were very good and thoughtful. Our daughter had brought with her some very special stuffed comfort toys and they took special care of them during cleaning. It made her SO happy.
Comment from Hotel Management
10 Apr 2024 by Markus Schmalhardt, Hotel Management
Dear Rita.A big thank you for your wonderful review and great feedback. Of course, we are particularly pleased that our housekeeping team has given your daughter such a great pleasure. For us, it goes without saying that our guests’ personal belongings are treated as our own. Of course, we would be particularly pleased if we could welcome your family back with us soon.
by A verified traveler
Posted 7 Jan 2024 on Hotels
by A verified traveler
Best ski hotel
Posted 17 Feb 2022 on HotelsThis is a large, efficiently run hotel right opposite the ski slopes and almost next to the main ski lift. It's also directly across the street from an enormous Apres Ski 'palace'. The hotel has a nice rooftop, large spa area and great places to sit and relax overlooking the slopes. Breakfast was also great for a day of skiing ahead.
Comment from Hotel Management
24 Feb 2022 by Markus Schmalhardt, Hotel Management
Dear Ross.
A big thank you for your wonderful review. We are pleased that we were able to convince you with our service and quality and that you were able to experience a wonderful skiing holiday as a result.
by A verified traveler
Posted 30 Jul 2019
Comment from Hotel Management
7 Aug 2019 by Bernhard Haselsteiner und Team, Hotel Management
Sehr geehrter Gast,
vielen Dank für Ihre wunderbare Bewertung. Hoffentlich dürfen wir Sie sehr bald wieder bei uns begrüßen.
Herzliche Grüße Bernhard Haselsteiner und Team
by A verified traveler
Posted 16 Jul 2019 on Ebookers
Comment from Hotel Management
21 Jul 2019 by Bernhard Haselsteiner, Hotel Management
Lieber Gast,
herzlichen Dank für Ihre wunderbare Bewertung und hoffentlich beehren Sie uns bald wieder.
Sommerlich Grüße aus Schladming
Ihr Bernhard Haselsteiner
by A verified traveler
Posted 8 Mar 2019 on Hotels
Friendly clean hotel. Breakfast was really tasty. Staff were good. Had buffet dinner one evening which was surprisingly good. Fantastic location near gondola with access directly into the ski locker a huge bonus.
by A verified traveler
Great Accommodation in Schladming Centre
Posted 13 Feb 2019 on HotelsExceptional.
Right in the centre and close to the main lift.
Service very good. Buffet breakfast and dinner included.
Comfortable rooms but a couple more pillows would have been better.
Its the second year we have stayed here.
by Darjan
Posted 21 Feb 2017 on Hotels
by A verified traveler
Great location, great food.
Posted 8 Jan 2016 on HotelsGreat location for a ski vacation. Polite staff and a great food. Clean and comfortable.
