Ratings based on 379 Verified Reviews

3.7 out of 5
89% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 1 May 2024
Love the location of the hotel and the view. Was disappointed to find no hairdryer in the room and furniture definitely needs updating, but despite that, very clean and comfortable.
4 out of 5
by A verified traveler

Weekend break

Posted 6 Sep 2022 on Hotels
Met and exceeded all our expectations.
5 out of 5
by A verified traveler

Posted 5 Sep 2022
great view great location great breakfasts
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 6 Jul 2022 on Hotels
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 2 Jan 2022 on Hotels
5 out of 5
by A verified traveler

Posted 17 Oct 2021 on Hotels
All the staff were very helpful, especially the manager Ryan (I think his name was) nothing was too much trouble
3 out of 5
by A verified traveler

Posted 22 Aug 2021
The hotel seems very dated, quite shabby in parts. Really good location and would be fabulous if the hotel was up to standard. Beds very comfortable but the wooden window frames were rickety and shabby. Old bathroom too with very dated decor. The bedroom furniture had seen better days too. The reception staff were very friendly though which made our introduction to the hotel very nice. With an update this hotel could be one of the best in Scarborough. Fabulous views!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 19 Aug 2021 on Ebookers
2 out of 5
by A verified traveler

Posted 19 Aug 2021
Property in a great location, just our room needs a lot of TLC. Mattress’s in twin room we’re of very poor quality lumps and squeaky on both beds,Bathroom shabby bath panel cracked and spli.bath itself badly stained. Window had no paint on sill ( and hadn’t seen any for a long period. . Shame really as it could be made into a superb room.
1 out of 5
by A verified traveler

Shambles

Posted 29 Jul 2021 on Hotels
No room available. Service was a joke and lots of people in the same boat. Shambles. Attitude of staff was appalling.