Ratings based on 968 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.3 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2024
Comment from Hotel Management
7 Jun 2024 by Duty Manager, Hotel Management
Dear Matthew,Thank you for taking the time to provide us with a review. We are pleased to see that the level of service we provided met your expectations and we look forward to an opportunity to welcome you back for another stay.Warm Regards,EmmaDuty Manager
by A verified traveler
Posted 25 May 2024
Property amenities are dated. Bed is sunken to one side and mattress is depressed making for an uncomfortable sleep. We were charge a bottle of wine which we did not consume but hotel informed that they will reverse the charge. No free parking but guest had to pay $25 for a day parking so we paid $75 for three nights stay. Reception was not helpful when we ask for affordable parking as we were told that there were free parking at the front of the property subjected to availability when we made the booking. Tgis was one of the consideration for making a booking.
Comment from Hotel Management
25 May 2024 by Duty Manager , Hotel Management
Dear Julien,Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Your experience does not reflect the high standards we hold ourselves here at Rendezvous Scarborough and on behalf of our team, I sincerely apologise for the inconvenience caused during your stay. We look forward to an opportunity to welcome you back for a more enjoyable stay in the future. Kind Regards, Emma Duty Manager
by A verified traveler
Posted 24 May 2024
What a pity they have no furniture on their balconies, no cutlery in-room and a lovely looking swimming area completely closed - even though I saw no work being done all week.
Comment from Hotel Management
25 May 2024 by Duty Manager , Hotel Management
Dear Kynan, Thank you for your review. Naturally, I was disappointed to learn of your experience during your recent stay at Rendezvous Scarborough, which does not meet the exceptional standards we aspire to. The issues you have mentioned certainly do not meet the high standards we are renowned for and I have shared this feedback with our wider team. We understand the disappointment many guests have felt at the removal of our balcony furniture, however this was done off the back of a safety audit, which raised concerns about the security of the furniture in the presence of the 70km/h winds coming off the ocean. The hotel is in the process of sourcing alternative balcony furniture, however we have yet to confirm an installation date.We look forward to an opportunity to welcome you back for a more enjoyable stay in the future. Kind Regards, Emma Duty Manager
by A verified traveler
Posted 16 May 2024
Rooms are in need of a revamp , staff where great cant fault .
Comment from Hotel Management
17 May 2024 by Duty Manager , Hotel Management
Dear Scott,Thank you for taking the time to write us a review.Our team takes great pride in looking after the needs of our guests and we are pleased that their level of service met your expectations.I greatly appreciate your valuable feedback as your views enable us to monitor our guests' needs and expectations and help us evaluate the standard of our services and facilities. Rest assured I am addressing your comments with Food & Beverage and Hotel management. I hope we have the chance to welcome you back again soon. Kind Regards, Emma Duty Manager
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
12 May 2024 by Duty Manager, Hotel Management
Dear Rod,Thank you for your review following your stay at our hotel.We are pleased to read that you enjoyed your stay and we look forward to the pleasure of welcoming you back again soon!Warm Regards,EmmaDuty Manager
by A verified traveler
Posted 10 May 2024
Great location - I would recommend the ocean view rooms. The function room was great, with ocean views also. There was a good choice for breakfast, but I would have liked to have had the breakfast included in the room rate. The review would have been excellent but having to pay $25 for parking at the hotel when you are there for a wedding, overnight stay, and breakfast is a bit steep. It should have been an inclusion as part of the package. Other than that, it was a beautiful place to stay with the beach right at your doorstep.
Comment from Hotel Management
10 May 2024 by Duty Manager , Hotel Management
Dear Rainer,Thank you for your review following your stay at our hotel. I greatly appreciate your valuable feedback as your views enable us to monitor our guests' needs and expectations and help us evaluate the standard of our services and facilities. Rest assured I am addressing your comments with Guest Services and Hotel Management. We do have discounted parking rates for our conference guests which is 10 - there would have been QR codes at the wedding venue for the guests to utilise this discounted parking.We greatly appreciate your feedback and we look forward to an opportunity to welcome you back for a more enjoyable stay in the future. Kind Regards, Emma Duty Manager
by A verified traveler
Posted 8 May 2024
Amazing location
Comment from Hotel Management
9 May 2024 by Duty Manager, Hotel Management
Dear Estelle,Thank you for taking the time to write us a review and to score us Perfect, what an encouragement for us! Our team takes great pride in looking after the needs of our guests and we are pleased that their level of service met your expectations. We hope to have the pleasure of welcoming you back very soon.Warm Regards,EmmaDuty Manager
by A verified traveler
Posted 7 May 2024
Large beautiful room, big tv, great view, clean, close to beach and eateries, big pool & spa. Little bit noisy and unfortunately the spa didn't work but the water was warm.
Comment from Hotel Management
9 May 2024 by Duty Manager, Hotel Management
Dear Patrick,Thank you for your great review. The team and I are delighted to hear how much you enjoyed your stay and that you especially appreciated the room amenities and proximity to the beach! We greatly appreciate your feedback regarding the noise levels and quality of the spa. Rest assured we will be addressing your comments with our Maintenance Team and Hotel Management.We look forward to the pleasure of welcoming you back soon. Warm Regards,EmmaDuty Manager
by A verified traveler
Posted 7 May 2024
Overall a great stay
Comment from Hotel Management
9 May 2024 by Duty Manager, Hotel Management
Dear Lisa,Thank you for your great review! We are pleased to read that you enjoyed your overall stay.We hope to have the pleasure of welcoming you back very soon.Warm Regards,EmmaDuty Manager
by A verified traveler
Posted 29 Apr 2024
We thought the property had improved since our last stay. It was much cleaner and fresher.
Comment from Hotel Management
10 May 2024 by Duty Manager, Hotel Management
Dear Mark,Thank you for taking the time to write a review. The team and I are thrilled you enjoyed your stay and that you especially appreciated the improvement in cleanliness. Rest assured we will let our Housekeeping and Hotel Management team know of your appreciation.Thank you for your recommendation and we hope to have the pleasure of welcoming you back very soon!Warm Regards,EmmaDuty Manager
