Ratings based on 235 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
Very good location to the town centre and beach front free parking lovely staff
by A verified traveler
Posted 20 May 2024
The one thing what let them down was the 10 percent vouchers they give out in check in for the Resturant & Longe food.
The duty manager when checking out and I was paying said you cannot have the 10 percent off food because it’s up to us to hand in to staff when ordering! Like I quoted the staff never got you to sign for food or give you the chance to accept these vouchers. No good blaming the customers and saying it’s too late to take off when I’m paying my bill! They need to train the staff to do there job better and maybe the 10 percent would get taking from their food bill.
Did not like the duty managers attitude and cleverness with me when it’s not my fault!
I did not budge and told her this, train your staff better to take orders & take the vouchers off!
by A verified traveler
Posted 23 Apr 2024
Easy access to town centre. Everything is within wslking distance.
by A verified traveler
Posted 19 Apr 2024
Would recommend to anyone staff are friendly and helpful lovely hotel fantastic stay lovely comfortable hotel
by A verified traveler
Posted 15 Apr 2024
Front rooms can be noisy from the pub across the street on the weekends
by A verified traveler
Posted 1 Apr 2024
We stayed for 3 nights (not for the 3 4 2 offer), we were made welcome on arrival, the house keeping service, breakfast and staff were excellent, and will definitely stay again. Our only negative was, we were disappointed with the Restaurant when we dined there on our first night. It was over priced for what we orded lack of meat on the pork belly and would not recommend it.
by A verified traveler
Reliable great service
Posted 17 Mar 2024 on HotelsWe went away last weekend and had a terrible time, so this week we went to the Palm Court because we knew we'd have an excellent stay.
We've been more times than I can count. Lovely place, great staff. I just wish it had sea views.
by A verified traveler
Posted 6 Mar 2024
The bedroom we had was a little tired but plenty of towels tea/coffee etc. The beds are really comfortable but the pillows were flat and almost useless. The communal area's are clean and very comfortable. Great breakfast with great choice and quality produce. We ate in the restaurant and the food was of great quality with great presentation. Well stocked bar with reasonable prices no higher than the local bars. We had a pleasent first time stay and hopefully will be back. Thank you to all the staff
by A verified traveler
Posted 26 Feb 2024
Terrible lady on reception , waited ages to be greeted, too busy on telephone. Was not patient when checking us in seemed preoccupied by phone ,which she held the whole time she was talking to us. Same evening was stuck in lift for over twenty minutes, until they could free us. So scared. Pillars were terrible like bags of sand. To top if off I tripped over a cable on the landing which was plugged into the wall and was lying over the landing . Terrible health and safety. Not one person apart from night porter asked if we were ok after having been stuck in the lift .
by A verified traveler
Posted 25 Feb 2024
The property was lovely the decor was beautiful
