Ratings based on 20 Verified Reviews
4.3 Room cleanliness
3.6 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Oshawa
Posted 5 Jun 2024
Awesome customer service from Janice. She went above and beyond to make our stay a memorable one. We’ll definitely be back. Flat and location were both fantastic. Thanks a million again Janice.
Comment from Hotel Management
10 Jun 2024 by Janice, Hotel Management
Thank you so much for your very kind words. I love to help our valued customers get the best experience when saying at Harcourt Place. I am delighted you had a memorable stay and will be back. I can’t to wait to hear from you again. Take care and thanks again.
by A verified traveler
Posted 30 Sep 2023
When staying at this accommodation they did offer clear instructions on how to find and where to park, The apartment was clean and spacious, However we found that you could not use both showers at the same time which wasnt acceptable when this place wasnt cheap , Why have two showers if this is the case, We also found that two of the windows were broken so we were unable to closes these at night and with the busy nightlife outside we had a restless night, We also found the bedding to be poor quailty, The pillows were flat and offered no support the bed linen was scratchy and the bottom sheet felt like tissue paper this was not expected as this is discribed as a luxury apartment also some of the finishing touches were off as the main picture by the dining table was zipped and the chrome plate above the shower head has fallen down off the ceiling, Again not what you would expect for luxury. For the money spent I would not stay here again.
Comment from Hotel Management
12 Oct 2023 by Janice, Hotel Management
Lee, thank you for staying at Harcourt Place and taking the time to leave a review. Your candid feedback is greatly appreciated as it is only through this we can improve. We are delighted the pre-arrival communications were and helpful but are very disappointed that it appears you were challenged by some maintenance issues, that are not to our usual required standard and have investigated and are rectifying all of these. Again we appreciate your feedback regarding the bedding and am pleased to say on the 1st of October we had a complete change of all our linen and apologies this was not in place prior to your stay. Thank you again for sharing your thoughts and we are pleased to read the cleanliness of the apartment met our consistently high expected standards and you enjoyed the space we offer. If you change your mind and decide to return knowing we have acted on your feedback please do make contact we love to help.
by A verified traveler
Posted 17 Apr 2023 on Hotels
Great location, sea view, Easy correspondence and Very large accomodation
Comment from Hotel Management
12 Oct 2023 by Janice, Hotel Management
Jamie, I am delighted you loved the location and sea view and the spacious apartment. I am glad the communication helped. if you ever wish to return I would love to help. please do get in touch. Thank you and take care
by A verified traveler
Posted 1 Nov 2021
We loved it .. definitely book again
Comment from Hotel Management
12 Oct 2023 by Janice, Hotel Management
Meena, I am so pleased to read this. I am delighted you loved it as we do! I look forward to helping you re book int the future.
by A verified traveler
Loved it! Great place and amazing service!
Posted 27 Jul 2021 on HotelsFrom the outset we had amazing comms with our new best friend (landlady) Janice! Great location (for seafront and town), wonderfully spacious apartment and my 3 young daughters and I loved it! Thank you Janice for providing a great base for some amazing family holiday memories!
Comment from Hotel Management
12 Oct 2023 by Janice, Hotel Management
William, thank you so much for your lovely review. I was delighted to assist in making your stay with your daughters as perfect as it should be. If you ever wish to return please do get in touch. We love to help.Take care.
by A verified traveler
Awesome stay
Posted 19 May 2021 on HotelsThe place is lovely, the owner was super helpful.
Recommended to stay with them when visiting Scarborough x
Comment from Hotel Management
12 Oct 2023 by Janice, Hotel Management
Thank you for taking the time to share your feedback on your stay. I love to help and am delighted you thought our apartments are lovely. Thank you for the recommendation. Take care and I hope you return soon!
by A verified traveler
Posted 17 Sep 2020 on Hotels
Flat was lovely, the owner was very helpful in a mix up on dates to help us change date also in great location
Comment from Hotel Management
12 Oct 2023 by Janice, Hotel Management
Matthew, I am so pleased to be able to assist you and delighted you loved the apartment and our location. Please do get in touch if we can help with a future stay. Thank you again.
by A verified traveler
Posted 10 Aug 2020
A well presented self-catering apartment with everything you could need for a very pleasant stay. Positioned nicely for both the South Beach and the town centre, the only potential problem being the proximity of the bar next door. This was no problem for us since the current restrictions did not permit a rowdy crowd to build up, so we all got a good night's sleep on the rather firm beds. The apartment was very clean and tidy and everything worked except the main TV which had been plugged into the wrong aerial socket - easily corrected.
Comment from Hotel Management
12 Oct 2023 by Janice, Hotel Management
Iain, Thank you so much for staying at Harcourt Place and your thorough review, which will hopefully assist our future guests. Please accept our apologies regarding the TV, this is now part of our checks, thank you for resolving it! I am pleased you appreciated our prime location to the beach and town and please be assured we do our utmost to control; where we can; the sometimes potential side effects of such a central position. If you ever wish to return we would love to assist. Thank you.
by A verified traveler
Posted 9 Oct 2019 on Hotels
Comment from Hotel Management
12 Oct 2023 by Janice, Hotel Management
Jane, thank you for staying at Harcourt place and taking the time to leave a review. If we can help with any future stays please do make contact we love to help.
by A verified traveler
Posted 7 Jul 2019
Whilst the apartment was spacious, it was next to a bar and the noise was terrible till early hours we got no sleep wouldn't return on the plus side it was central to everything cliff lift ob doorstep as is town centre
Comment from Hotel Management
12 Oct 2023 by Janice, Hotel Management
Thank you for your review and am sorry that you were disturbed by external noise. We do take measures to try and control this which are within our control but unfortunately this is very very occasional downside of our amazing central location. Take care and again please accept our apologies.
