Ratings based on 995 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
Clean, friendly staff, accommodating.
Comment from Hotel Management
29 May 2024 by General Manager, Hotel Management
Dear Miranda, We are truly delighted to know that you had a wonderful time with us here at Fairfield Inn Portland Maine Mall and that you enjoyed our clean accommodations and friendly service. Thank you for your review, and we look forward to welcoming you back in the future. Sincerely, Taylor Solari, General Manager
by A verified traveler
Posted 20 May 2024
Good stay, enjoy ourself.
Comment from Hotel Management
22 May 2024 by General Manager, Hotel Management
Dear Roger, Thank you for the generous review of Fairfield Inn Portland Maine Mall. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you are already planning your next stay with us.Sincerely, Taylor Solari, General Manager
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
1 Jun 2024 by General Manager, Hotel Management
Dear Paul, Thank you for leaving a rating on your recent visit. We are glad you enjoyed your stay overall, although we regret it was not perfect. We hope you will come back for the exceptional experience we strive to provide our guests.Sincerely,Taylor Solari, General Manager
by A verified traveler
Posted 27 Apr 2024
The room for a king bed was smaller than I anticipated. The bathroom was very tiny, hardly any room at all. It was like an afterthought putting the bathroom in. Breakfast was okay, the sausage croissant sandwiches appeared to have been there a while as they stuck to the bottom of the dish. The employee working the dining area was very nice, she was attentive to area. Not sure how to fix the sandwich issue. Just not what I thought it would be.
Comment from Hotel Management
28 Apr 2024 by General Manager, Hotel Management
Dear Patricia, Thank you for taking the time to share your feedback. Our goal is to provide welcoming accommodations and we are sorry your room did not meet your expectations. On a future visit to the area, please reach out to us directly and we will do our best to ensure you have a comfortable and well-appointed room. Thank you and safe travels!Sincerely, Taylor Solari, General Manager
by A verified traveler from Seal Harbor
Posted 25 Apr 2024
Comment from Hotel Management
29 Apr 2024 by General Manager, Hotel Management
Dear Harry, Thank you for the excellent rating! We are thrilled we met your expectations for a fantastic stay at Fairfield Inn Portland Maine Mall and it will be our pleasure to host you again.Sincerely, Taylor Solari, General Manager
by A verified traveler
Posted 12 Apr 2024
Ok
Comment from Hotel Management
13 Apr 2024 by General Manager, Hotel Management
Dear Berhanu, Thank you for choosing our hotel and for sharing your rating. We are glad you had an overall good stay, and we look forward to welcoming you back for a perfect experience next time.Sincerely, Taylor Solari, General Manager
by A verified traveler from Quispamsis
Posted 7 Apr 2024
Great place to stay
Comment from Hotel Management
8 Apr 2024 by General Manager, Hotel Management
Dear David, Thank you for being our guest and for sharing your experience with other travelers. We are pleased we exceeded your expectations and you had a great stay. It was a pleasure to host you and we hope to see you again soon at Fairfield Inn Portland Maine Mall. Sincerely,Taylor Solari,General Manager
by A verified traveler
Posted 27 Mar 2024
Comment from Hotel Management
29 Mar 2024 by General Manager, Hotel Management
Dear Alyssa,Thank you for the excellent rating! We are thrilled we met your expectations for a fantastic stay at Fairfield Inn Portland Maine Mall and it will be our pleasure to host you again.Sincerely,Taylor Solari,General Manager
by A verified traveler
Posted 7 Mar 2024
Comment from Hotel Management
9 Mar 2024 by General Manager, Hotel Management
Dear Laurence, Thank you for the positive rating! We are thrilled we met your expectations for a fantastic stay at Fairfield Inn Portland Maine Mall and it will be our pleasure to host you again.Sincerely, Taylor Solari, General Manager
by A verified traveler
Posted 2 Mar 2024 on Hotels
Dated hotel not up to Marriott standards IMO
Comment from Hotel Management
4 Mar 2024 by General Manager, Hotel Management
Dear Marshall,Thank you for providing your feedback. We are currently undergoing renovations throughout the entire hotel and we are sorry you did not notice the updates. We hope to welcome you back in a few weeks when our renovation is complete.Sincerely,Taylor Solari, General Manager
