Ratings based on 993 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Apr 2024
The room for a king bed was smaller than I anticipated. The bathroom was very tiny, hardly any room at all. It was like an afterthought putting the bathroom in. Breakfast was okay, the sausage croissant sandwiches appeared to have been there a while as they stuck to the bottom of the dish. The employee working the dining area was very nice, she was attentive to area. Not sure how to fix the sandwich issue. Just not what I thought it would be.
Comment from Hotel Management
28 Apr 2024 by General Manager, Hotel Management
Dear Patricia, Thank you for taking the time to share your feedback. Our goal is to provide welcoming accommodations and we are sorry your room did not meet your expectations. On a future visit to the area, please reach out to us directly and we will do our best to ensure you have a comfortable and well-appointed room. Thank you and safe travels!Sincerely, Taylor Solari, General Manager
by A verified traveler from Seal Harbor
Posted 25 Apr 2024
Comment from Hotel Management
29 Apr 2024 by General Manager, Hotel Management
Dear Harry, Thank you for the excellent rating! We are thrilled we met your expectations for a fantastic stay at Fairfield Inn Portland Maine Mall and it will be our pleasure to host you again.Sincerely, Taylor Solari, General Manager
by A verified traveler
Posted 12 Apr 2024
Ok
Comment from Hotel Management
13 Apr 2024 by General Manager, Hotel Management
Dear Berhanu, Thank you for choosing our hotel and for sharing your rating. We are glad you had an overall good stay, and we look forward to welcoming you back for a perfect experience next time.Sincerely, Taylor Solari, General Manager
by A verified traveler from Quispamsis
Posted 7 Apr 2024
Great place to stay
Comment from Hotel Management
8 Apr 2024 by General Manager, Hotel Management
Dear David, Thank you for being our guest and for sharing your experience with other travelers. We are pleased we exceeded your expectations and you had a great stay. It was a pleasure to host you and we hope to see you again soon at Fairfield Inn Portland Maine Mall. Sincerely,Taylor Solari,General Manager
by A verified traveler
Posted 27 Mar 2024
Comment from Hotel Management
29 Mar 2024 by General Manager, Hotel Management
Dear Alyssa,Thank you for the excellent rating! We are thrilled we met your expectations for a fantastic stay at Fairfield Inn Portland Maine Mall and it will be our pleasure to host you again.Sincerely,Taylor Solari,General Manager
by A verified traveler
Posted 7 Mar 2024
Comment from Hotel Management
9 Mar 2024 by General Manager, Hotel Management
Dear Laurence, Thank you for the positive rating! We are thrilled we met your expectations for a fantastic stay at Fairfield Inn Portland Maine Mall and it will be our pleasure to host you again.Sincerely, Taylor Solari, General Manager
by A verified traveler
Posted 16 Feb 2024
Comment from Hotel Management
21 Mar 2024 by General Manager, Hotel Management
Dear Heather, We appreciate you taking the time to leave your five-star rating regarding your recent visit to Fairfield Inn Portland Maine Mall. It is great to know you enjoyed your stay and we hope to welcome you again soon. Sincerely, Taylor Solari, General Manager
by A verified traveler
Good Hotel
Posted 27 Jan 2024 on HotelsNice room excellent breakfast
Comment from Hotel Management
28 Jan 2024 by General Manager, Hotel Management
Dear Barry, Thank you for the positive review of Fairfield Inn Portland Maine Mall. We are glad you enjoyed your stay and that you appreciated our accommodations and breakfast. It will be our pleasure to host you again in the future.Sincerely, Taylor Solari, General Manager
by A verified traveler from Hamden
Posted 2 Jan 2024
The staff were friendly, very nice, and helpful. Breakfast was fresh and delicious. The only issue I had during my stay was the noisy heater in my room. It woke me up multiple times during the night when it turned on.
Comment from Hotel Management
7 Jan 2024 by General Manager, Hotel Management
Dear Mohamed, Thank you for taking the time to review our hotel. We are glad that you had an overall good stay and that you appreciated our service and breakfast. However, we do apologize that your visit was inconvenienced by the heater. We are also currently working on repairs throughout all rooms of the hotel and have this on our list to fix. Thank you once again, and we hope to make your next stay with us a perfect one.Sincerely,Taylor Solari,General Manager
by A verified traveler
Posted 26 Nov 2023
We asked for a quiet room.
The heating rattles, the fridge rattles, and an intermittent third metallic noise couldn't be identified or located. The noises kept us awake the whole night. The extractor fan in the bathroom doesn't work, so the paint is peeling from the ceiling.
Comment from Hotel Management
28 Nov 2023 by General Manager, Hotel Management
Dear Steve, We are very sorry that you were not able to enjoy your stay with us. We appreciate your constructive feedback with regard to the noise level and sound in your room. We will share your comments with our operation team to enhance our guest experience. Once again, our apologies, and we hope you will allow us another opportunity to host you.Sincerely, Taylor Solari, General Manager
