Ratings based on 33 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2023 on Hotels
The room was clean, bed was comfortable and the hotel location is good. Self check-in was very well explained and easy to do.
Comment from Hotel Management
2 Nov 2023 by Team Carlton House, Hotel Management
Dear Barry,Thank you so much for your lovely feedback and great score. So pleased you have enjoyed your stay.With kindest regards,Bilyana
by A verified traveler
Posted 24 Oct 2023 on Hotels
The hotel is ideally situated near to the spa. Parking wasn’t a problem and the hotel sorted us out with permits needed at a small extra cost. The staff are great, really friendly and were always there to make sure we had everything we needed. The room itself was lovely, we stayed in room 18 and we couldn’t fault it. Spacious, clean, the bathroom was clean and modern, the room has a fridge in so you can keep milk etc in your room . There were loads of teabags which is a big plus for myself and it was Yorkshire tea so they didn’t scrimp on them. The room is well thought out with enough sockets in there and situated where you want them. We had a room at the back of our bed where you could hang your clothes and the missus even had a dresser to get ready with a mirror etc. We had a hearty breakfast in the morning plus there are cereal’s and yoghurt’s if you want them. I would recommend this hotel to anybody and would love to stay again.
Comment from Hotel Management
25 Oct 2023 by Team Carlton House, Hotel Management
Dear Mark,Thank you so much for your lovely response, great feedback and kind words about our staff. You are always welcome and we all hope to see you back again in near future.With warmest regards,Bilyana and the team :):)
by A verified traveler
Scarborough break
Posted 23 Sep 2023 on HotelsExcellent hotel 10mins from the train station.lots of good bars and restaurants.highly recommend.wpukd stay again ,caught the bus to Whitby about an hour away .
Comment from Hotel Management
24 Sep 2023 by Bilyana and the team , Hotel Management
Dear Peter,Thank you so much for a fantastic review and for staying with us. We are so pleased you have enjoyed your stay and hope to see you back in near future.With kindest regards, always,
by A verified traveler
Posted 14 Sep 2023 on Hotels
I found the hotel pet friendly and vert friendly and did everything to help you and made you comfortable and accommodated.
Comment from Hotel Management
15 Sep 2023 by Team Carlton House, Hotel Management
Thank you so much for your lovely review. We hope to see you back in near future.With best regards,Bilyana and
by A verified traveler
Posted 7 Sep 2023 on Hotels
Comment from Hotel Management
8 Sep 2023 by Bilyana and the team , Hotel Management
Dear John,Thank you for staying with us and for your excellent feedback. We are looking forward to welcome you back anytime.With warmest wishes,
by A verified traveler
Posted 3 Sep 2023 on Ebookers
The room was better than we expected
Comment from Hotel Management
8 Sep 2023 by Bilyana and the team, Hotel Management
Dear Paul,Thank you very much for your lovely feedback and we are glad you have enjoyed your stay. We hope to see you back in near future.With best wishes,
by A verified traveler
Posted 13 Aug 2023 on Hotels
Comment from Hotel Management
15 Aug 2023 by Team Carlton House, Hotel Management
Dear Edward,Thank you so much for your fantastic score you given Carlton House. We hope you come back and visit soon.With very best wishes,Bilyana and the team
by A verified traveler
Will go again
Posted 1 Aug 2023 on HotelsSo clean and very nice warm all u need in rooms
Comment from Hotel Management
15 Aug 2023 by Team Carlton House, Hotel Management
Dear Julie,Thank you very much for your great feedback. We would love you to come and visit again.Always welcome,Bilyana and the team
by A verified traveler
Lovely
Posted 25 Jul 2023 on HotelsLovely quite little spot not more than five minutes walk from the sea front, the bed was super comfy and check in & out was very simple!
Comment from Hotel Management
26 Jul 2023 by Team Carlton House, Hotel Management
Dear Meghan,Thank you so much for a great review and lovely words. We are so pleased that you have enjoyed your stay and hope to see you back again in near future. Until then, all the very best wishes from me, Bilyana and team Carlton House.
by A verified traveler
Posted 11 Jul 2023
Quite convenient excellent breakfast good value will stay again and highly recommended
Comment from Hotel Management
15 Jul 2023 by Team Carlton House, Hotel Management
Dear Anne,Thank you so much for a great feedback and we are so happy that you have enjoyed your stay. Looking forward to seeing you again in the future.With best wishes,Bilyana and the team
