Ratings based on 28 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Jul 2023 on Hotels
We did really enjoyed staying in this amazing hotel. My wife, our children and myself all have no regret of the experience. Rooms are spacious, clean and give a sense of privacy. Food was abundant, with many verities and continental dishes. Staffs were very friendly, supportive and prompt. Perhaps, the hotel may consider adding some games for toddlers.
Comment from Hotel Management
1 Aug 2023 by Arshad Zaid, Hotel Management
Dear Khun Moilim,Thank you for your positive feedback. We are glad to hear that you and your family enjoyed your stay at our hotel. Your compliments about our spacious and clean rooms, abundant food choices, and friendly staff are much appreciated. We will certainly take your suggestion into consideration regarding adding games for toddlers. We hope to welcome you back soon!Arshad Zaid
by A verified traveler
Posted 2 Jul 2023 on Hotels
We were hoping to have a comfortable vacation as that was our first visit to Jabal Akhdar and I believe it will be our last. Our stay and our experience was terrible. The response for any requirement what so ever was zero. Telephone in our room was like giving us a toy to play with, nobody is answering on us at all on all extensions. We have been locked in our room for more than 45 minutes waiting for umbrellas due to heavy rain. And due to high no. of guests we found ourselves forced to have breakfast in a conference hall totally not equipped for breakfast, corner for kids for face painting, big screen with high voice with songs for kids, big table prepared for 8 persons seated by 2 persons and big row of people can’t find a place for them to sit…in total a big mess.
After complaining to the hotel management to avoid all of this mess the same repeated when we tried to call at our departure from the hotel with more and more mess.
I informed the front office manager that they are a really “hopeless case”.
Comment from Hotel Management
3 Jul 2023 by Ganesh, Hotel Management
Dear Mr. Nadim,,We would like to thank you for taking the time to share your experience at DusitD2 Naseem Jabal Al Akhdar Resort, and on behalf of the resort management. Please accept our apologies for the shortcomings that you encountered during your stay and we will inform the relevant department to improve the quality of our services and we would like to welcome you again.Thanks & RegardsGanesh Kumar
by A verified traveler
Posted 21 Mar 2023 on Hotels
Excellent stay. The buffet dinner and breakfast was also fantastic! The only issue is that the hotel should do something about the sewer smell that you come across along one of the walking paths.
Comment from Hotel Management
28 Mar 2023 by Executive Office, Hotel Management
Dear Khun Mohammed,Thank you for leaving us this valued review. We are always looking for ways to enhance our services, and your feedback is an invaluable part of that process. Trust that we take serious consideration of your points.Thank you once again and we look forward to welcoming you back soon.Rufaida Al Hadhrami
by A verified traveler
Posted 9 Mar 2023 on Ebookers
Super Hotel mit hervorragendem Frühstück und exzellentem Personal
Comment from Hotel Management
9 Mar 2023 by Executive Office, Hotel Management
Dear Khun Aaron, We would like to thank you for taking the time to share your experience at DusitD2 Naseem Jabal Al Akhdar Resort. On behalf of the resort management, we appreciate your valued evaluation of your experience with us. Thank you once again and we would like to welcome you back soon. Rufaida Al Hadhrami
by A verified traveler
Posted 29 Jan 2023
Very small water heater which takes 15-30 mins to heat up in between showers. And the capacity also means your shower needs to be very quick (3 mins later and it turns ice cold again). Perhaps on a warm day it is fine, but it was 4degc at the resort that night. Had tried to ask for maintenance to come but that took over half hour before they were even on their way.
Comment from Hotel Management
30 Jan 2023 by Executive Office , Hotel Management
Dear Guest,We would like to thank you for taking the time to share your experience at DusitD2 Naseem Jabal Al Akhdar Resort. On behalf of the resort management, we appreciate your positive evaluation of your experience with us. Please accept our sincere apologies for all the dissatisfaction.Thank you once again and we would like to welcome you back soon.Rufaida Al Hadhrami
by A verified traveler
Posted 25 Oct 2022 on Hotels
Comment from Hotel Management
8 Dec 2022 by Executive Office , Hotel Management
Dear Guest,Thank you for sharing with us your experience at dusitD2 Naseem resort and we look forward to hosting you back soon.Rufaida Al Hadhrami
by A verified traveler
Posted 25 Sep 2022 on Hotels
In summary it was good stay with some issues. The rooms have thin walls and an interconnecting door and you hear every word. Which is not good when you want to sleep and the person next to you is partying. We had to change rooms due to loud and rude guests. In one of the rooms the bathroom flooded from the shower as the floor tiles where done wrongly. Additionally the feel of the place is strange and the hotel almost looks like a building site (maybe it will improve with time and better gardens)
But let’s come to the positive, the rooms were clean and spacious. The location was good for hiking. The food in the restaurant was very good and the people in the restaurant tried everything to make us feel looked after.
Comment from Hotel Management
21 Jun 2023 by Ganesh, Hotel Management
Dear Guest,We would like to thank you for taking the time to share your experience at DusitD2 Naseem Jabal Al Akhdar Resort, and on behalf of the resort management, we appreciate your positive evaluation of your experience with us. Please accept our apologies for the shortcomings that you encountered during your stay and we will inform the relevant department to improve the quality of our services and we would like to welcome you again. Thanks & RegardsGanesh Kumar
by A verified traveler
Posted 17 Aug 2022
I will come back again
I really like the place
Comment from Hotel Management
21 Jun 2023 by Ganesh, Hotel Management
عزيزي الضيف،نشكرك على الوقت الذي قضيته في مشاركة رأيك معنا بخصوص إقامتك الأخيرة. يسعدنا أن نعلم أنك استمتعت بإقامتك معنا وأنك تقدر الخدمة الدافئة التي نقدمها.مرة أخرى ، شكرا لك ، ونتطلع إلى الترحيب بك مرة أخرى في منتجعنا.مع الشكر و التقديرجانيش كومار
by A verified traveler from Clearwater Beach
Posted 10 Aug 2022
unique property
Comment from Hotel Management
21 Jun 2023 by Ganesh, Hotel Management
عزيزي الضيف،نشكرك على الوقت الذي قضيته في مشاركة رأيك معنا بخصوص إقامتك الأخيرة. يسعدنا أن نعلم أنك استمتعت بإقامتك معنا وأنك تقدر الخدمة الدافئة التي نقدمها.مرة أخرى ، شكرا لك ، ونتطلع إلى الترحيب بك مرة أخرى في منتجعنا.مع الشكر و التقديرجانيش كومار
by A verified traveler
Another Gem in the mountains
Posted 14 Jul 2022 on HotelsBeautiful hotel. Unlike it’s rivals (Anantara and alila), it’s less luxurious but also more reasonably priced! Perfect for families and friends. Lots of activities. Rooms are clean. However, the thing that stood out was the service and the food! Two waitresses in the main restaurant, Ms. Ehlyn and Ms. April were very welcoming, accommodating and sweet.
Comment from Hotel Management
21 Jun 2023 by Ganesh, Hotel Management
Dear Guest,Thank you for taking the time to share your review with us regarding your recent stay. We are glad to learn that you have enjoyed your stay with us and appreciated the warm service offered.Once again, thank you, and looking forward to welcoming you again at our resort.Thanks & RegardsGanesh Kumar
