Ratings based on 983 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
The resort has beautiful views of the ocean!
Comment from Hotel Management
17 May 2024 by Amit Sakhrani, Hotel Management
Dear Venkat,Thank you for your lovely feedback. We are delighted to hear that you enjoyed the beautiful ocean views at our resort. Your appreciation of our stunning surroundings is much appreciated. We look forward to welcoming you back to our resort for another memorable stay.Best Regards,Amit SakhraniGeneral Manager
by A verified traveler
Posted 16 May 2024
by A verified traveler
Posted 14 May 2024
Overall it was an amazing experience, it was kid friendly, staff were amazing, we made good friends with the cleaning staff they are absolutely amazing and deserve more recognition
Comment from Hotel Management
15 May 2024 by Amit Sakhrani, Hotel Management
Dear Qazim,Thank you for your wonderful feedback. We are thrilled to hear that you had an amazing experience at our resort and that you found it to be kid friendly. It’s fantastic to know that our staff, especially the cleaning team, made such a positive impression on you. We believe in recognizing and rewarding our staff for their hard work, and your kind words will certainly be shared with them. Thank you for choosing to stay with us, and we look forward of welcoming you and your family back to our resort for another memorable experience.Best Regards,Amit SakhraniGeneral Manager
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
6 May 2024 by Amit Sakhrani, Hotel Management
Dear Mohammad,Thank you for taking the time to share your valuable feedback. We look forward in welcoming you back to our resort.Best Regards,Amit SakhraniGeneral Manager
by A verified traveler
Posted 1 May 2024
Room, view, staff, breakfast amazing.. cleanliness was top notch
Comment from Hotel Management
3 May 2024 by Amit Sakhrani, Hotel Management
Dear Kaushik,Thank you for sharing your wonderful experience with us. We're thrilled to hear that you had such a fantastic stay. It's fantastic to know that you found your room, the view, our staff, and breakfast to be amazing. Providing exceptional service and ensuring our guests have a comfortable and enjoyable stay is always our priority. We're also delighted that you found our cleanliness to be top-notch. Maintaining a clean and hygienic environment is essential for us, and we're pleased that we met your expectations in this regard. Thank you for choosing to stay with us, and we look forward to welcoming you back to our resort for another memorable experience in the future. Best Regards,Amit SakhraniGeneral Manager
by A verified traveler
Posted 29 Apr 2024
Amazing property, if I visit Bali again I will definitely stay here.
Comment from Hotel Management
2 May 2024 by Amit Sakhrani, Hotel Management
Dear Reshika,Thank you for your kind words. We're thrilled to hear that you had an amazing experience at our resort. It's fantastic to know that you enjoyed your stay with us so much that you would choose to stay here again if you visit Bali in the future. We look forward to welcoming you back to our resort for another memorable stay in the future.Best Regards,Amit SakhraniGeneral Manager
by A verified traveler
Posted 25 Apr 2024
Best service ever !
Very clean, good food and amazing views
Comment from Hotel Management
26 Apr 2024 by Amit Sakhrani, Hotel Management
Dear Alexandre,Thank you for your review. We are thrilled to hear that you had the best service ever and enjoyed your stay at our resort. It's wonderful to know that you found our resort to be very clean, with good food offerings, and amazing views. Providing exceptional service and ensuring a comfortable and enjoyable experience for our guests are our top priorities, and we are delighted that we could exceed your expectations in these aspects. Thank you for choosing our resort for your stay. We look forward to welcoming you back for another memorable experience in the future.Best Regards,Amit SakhraniGeneral Manager
by A verified traveler
Posted 16 Apr 2024
Lovely place to stay! Hotel staff so friendly, beautiful restaurants to eat at! You literally don’t have to leave the hotel! Will be back
Comment from Hotel Management
19 Apr 2024 by Amit Sakhrani, Hotel Management
Dear Melissa,Thank you for your wonderful feedback. We're delighted to hear that you had a lovely stay with us and that you found our resort staff to be friendly. It's fantastic to know that you enjoyed the beautiful restaurants and amenities at our resort. We strive to create a comfortable and welcoming environment where guests can truly relax and enjoy their stay without needing to leave the property. We're thrilled to hear that you had such a positive experience and that you're already planning to return. We appreciate your feedback and hope to have the pleasure of welcoming you back to our resort for another memorable stay in the future.Best Regards,Amit SakhraniGeneral Manager
by A verified traveler
Posted 10 Apr 2024
april 2024. back from 5 day stay at the Hilton . Its definitely 5 hotel . Staff cannot do enough for you, polite and very welcoming. Service is incredible and the breakfast buffet is second to none. A real treat to stay there . wouldnt hesitate to visit again. Perfect for families as lots to do but also perfect if you do not have children as its very spacious . In a beautiful area . It isnt walking distance to shops and other restaurants but theres a free shuttle bus to the Bali collection mall and the Nusa dua beach where there are restaurants if you want to eat outside the hotel for a change and less pricey options which is only 5 km away . Or a cab is only £4 and easy to access . Only 30 mins from the airport .
Comment from Hotel Management
11 Apr 2024 by Amit Sakhrani, Hotel Management
Dear Emma,Thank you for sharing your wonderful feedback following your recent stay at our resort. We are thrilled to hear that you had a truly five-star experience with us. Our team takes great pride in providing exceptional service, and it's delightful to know that you found our staff to be accommodating, polite, and welcoming throughout your stay. We strive to ensure that every guest feels valued and well taken care of, and your kind words serve as a testament to our efforts.We're delighted that you enjoyed our breakfast buffet, renowned for its variety and quality. We're also pleased that you found our resort to be perfect for families and spacious enough to cater to various preferences. We sincerely appreciate your recommendation and look forward to welcoming you back to our resort for another enjoyable stay in the future.Best Regards,Amit SakhraniGeneral Manager
by A verified traveler
Posted 10 Apr 2024
Gready
Comment from Hotel Management
11 Apr 2024 by Amit Sakhrani, Hotel Management
Dear Maninder,Thank you for choosing to stay at our resort and providing your honest feedback.Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the issues from occurring in the future.Once again, thank you for your valued feedback and we hope to serve you again.Best Regards,Amit SakhraniGeneral Manager
