Ratings based on 728 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jun 2024
The property was nice, but the rooms need updating. The rooms do not look like what was on the picture when we were booking. This is not a 4-star hotel, more like 2-stars as far as the amenities and room condition: just a basic example, a 4-star hotel should have glasses in the room, instead we were given two paper cups and there was 3 of us. The second day we were there, we were left clean linen, but had to make our own bed, it was just left on the bed. Staff was friendly though
by A verified traveler
Posted 8 May 2024
There is a lack of sound proofing in the hotel so you can here when someone coughs in the next room or shuts their door.
by A verified traveler
Posted 24 Apr 2024
Hotel was clean & well maintained. Reception staff were very helpful & polite.
I didnt like the fact my towels & bedding were changed whilst I was having breakfast, prior to my checkout time.
by A verified traveler
Posted 1 Mar 2024
by A verified traveler
Posted 17 Oct 2023
The bus pass is the only reason we stay here. They never upgrade and the beach isn’t attractive and the incoming tide is polluted, but hiking nearby is very good.
The pool is ok and keeps kids occupied. The restaurants are strangely expensive, we tried one last year and poured our own wine, though $20000 bottles were on the menu.
Front desk had no information to share about bus or hikes. Which if fine though unusual for so many stars.
The breakfast is ok but coffee line…ugh…just serve the coffee please.
We decided next time to take the extra train and stay closer to hiking and a cleaner beach.
by A verified traveler
Wonderful Hotel
Posted 15 Oct 2023 on HotelsWonderful view and hotel great! Even had bus to port for our cruise! Great breakfast too! Only down side not any restaurants close just sushi and outdoor restaurants on premises
by A verified traveler from Santiago
Posted 8 Oct 2023
Nice place, good location
by A verified traveler
Posted 11 Sep 2023
by A verified traveler
Posted 2 Jul 2023
The swimming pool and beach are amazing. Breakfast was really nice. I did not like the room. Very run down and the bedding was terrible. I booked the room based on 4 star to celebrate my daughter’s end of school. I had to have a room change due to the seal on the back door would not close. The staff was wonderful and accommodating. The new room I got had a ceiling leak and it rained overnight. The leak ruined food gifts that I picked up during my two week vacation in France and Italy. The property would be perfect if they would fix their rooms.
by A verified traveler
Posted 29 Jun 2023
After not very glorious arrival, when the staff person at the parking lot willingly mislead us to park inside (10 euro a night) insisting the outside is equal price (it is free) - and receptionist solved it that we did not have to pay and then for the rest of time we parked outside, the rest of the stay was okay. Some staff were great, some were mediocre (but this is ok). The cleaning lady on our floor was awesome. Breakfasts were awesome. Sushi dinner great. Room facing the sea was great.
Overall we like it, except for the last night when there was a wedding in the hotel. Fireworks right under a window at 23:00? This was fine. But another fireworks at 2:00 am? Shame. Disrupted night, bad sleep with next day morning departure.
