Ratings based on 732 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Palm Coast
Posted 11 May 2024
The pictures and rating are a lie. Room was very dirty. You are not allowed extra linens. Your not allowed to take food to your room. The biggest no no was at check in, they charged us a online booking charge. Yes you read that correctly. Because we booked thru Expedia, we were charged a extra online booking fee. The only positive was the female front desk agent was amazing and very good at her job.
Comment from Hotel Management
12 May 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Ryan,Thank you for taking the time to tell us about your stay at the RED ROOF PLUS+ & SUITES SAVANNAH - I-95. I am sorry that your experience did not meet your expectations, prompting your 2/5 score. The situation you described regarding the lack of extra linens, the uncleanliness of the room and the other concerns you highlighted is truly regrettable. We are very sorry for your experience. I can assure you that I have brought your feedback to management's attention in an effort to address your concerns.Nevertheless, I was thrilled to see you were satisfied with the customer service you received from our front desk staff. Our team at Red Roof is committed to satisfying our guests, so we are very thankful for your feedback. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 9 May 2024
The perfect place to stay for 1 night on our trip to Florida. Clean, quiet, pet friendly, and staff were very nice.
Comment from Hotel Management
10 May 2024 by M, Hotel Management
Dear Miranda,Thank you for taking the time to rate us so highly! We are thrilled to know that you enjoyed your stay with us and that we met your expectations. We always strive to provide quality service and satisfaction to the guests, and we are delighted that we could do so for you. We hope to welcome you back in the future for another outstanding stay. Best regards,Management Team
by A verified traveler
Posted 8 May 2024
Was in the area of nice restaurants and shopping iptions
Comment from Hotel Management
10 May 2024 by Manager, Hotel Management
Hello Charles, We are pleased to hear that you enjoyed the convenient location of our hotel near popular dining and shopping options. It is always our aim to provide our guests with easy access to the best attractions in the area. Should you need any assistance with future bookings or recommendations, please feel free to reach out to our management team for further assistance.
by A verified traveler
Posted 3 May 2024
the indoor pool was nice
Comment from Hotel Management
4 May 2024 by Manager, Hotel Management
Hello Marissa,We're delighted to hear that you enjoyed our indoor pool during your stay. We strive to provide a relaxing and enjoyable experience for all our guests. Your feedback is appreciated, and we hope to welcome you back to our hotel in the future.
by A verified traveler
Posted 29 Apr 2024
-The outside door window was smashed entering the hallway.
-Hallway carpets are stained and not vacuumed.
-The room had a horrible stink when entering due to air fresheners, they are using. Not sure if they are trying to cover up another smell.
-indoor swimming pool and hot tub wasvdirty looking. I am not an overly fussy person, but would not use that facility.
-The bed was clean and comfortable.
-The bathroom was clean with clean towels and nice soaps.
-The breakfast was limited and items not replenished.
Price was good and free pets, but I think we are done with the Red Roof hotel brand.
Comment from Hotel Management
1 May 2024 by Manager, Hotel Management
Hello Ross, Thank you for sharing your recent stay experience with us. We appreciate your feedback and will make sure to address these concerns internally. We're glad to hear you found the bed comfortable and bathroom clean. Should you choose to revisit our brand in the future, we hope to provide an improved experience for you.
by A verified traveler from Ontario
Posted 27 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Manager, Hotel Management
Hello Carolina, We're sorry to hear you didn't have a completely satisfactory stay. Please feel free to contact us with any specific feedback you may have so we can address it accordingly. We hope to have the opportunity to better serve you in the future.
by A verified traveler
Posted 23 Apr 2024
Comment from Hotel Management
15 May 2024 by Manager, Hotel Management
Hello Kourtney, We appreciate you choosing our hotel for your stay! We hope you had a wonderful experience, and we look forward to welcoming you back in the future.
by A verified traveler from West Plains
Posted 21 Apr 2024
We stayed 3 nights and had an overall good experience. Front desk staff was very friendly and helpful when it came to info about places we wanted to visit. The only real thing we had an issue with was the tub didn't drain fast when we took showers
Comment from Hotel Management
23 Apr 2024 by Manager, Hotel Management
Hello Shawna, We are glad to hear you had a pleasant stay and found our front desk staff accommodating. We appreciate your feedback regarding the tub drainage and will look into addressing this matter promptly. Thank you for bringing this to our attention.
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
17 Apr 2024 by Manager, Hotel Management
Hello Robert,We are overjoyed to hear that you had a wonderful experience at our hotel! We look forward to welcoming you back in the future.
by A verified traveler
Posted 8 Apr 2024
We walked in and the family in the lobby said they were waiting on a new room or the room to be cleaned because "it smelled like poop".
Then another guy walked over and said the elevator didn't work. During this time we also found out that the pool was down all day(ended up being into the next day) because of sanitary issues. The overall location looked disgusting and I'm just glad they weren't surprised when I cancelled right when I walked up.
Comment from Hotel Management
9 Apr 2024 by Manager, Hotel Management
Hello Jacob, We apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us, and we encourage guests to bring any concerns to our attention during their visit. We strive to address maintenance issues promptly to ensure a pleasant stay for all our guests. We appreciate your understanding and hope for the opportunity to provide a more positive experience in the future.
