Ratings based on 1,893 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 May 2024
We upgraded our room to river front balcony which ended up being our favorite spot!!! It was an amazing stay! We highly recommend Chris who helped us plan all our excursions! He was so sweet! All Staff was very nice!
Comment from Hotel Management
22 May 2024 by General Manager, Hotel Management
Dear Amelia, It was our pleasure to welcome you to the Savannah Marriott Riverfront. We are thrilled that your experience was perfect from beginning to end, and we appreciate you mentioning how much you enjoyed our accommodations with the views of the Savannah Riverfront. It is great to know that our associates made your stay more comfortable. Making our guests feel at home is what we love to do, and we will enjoy passing along your kind compliments to Chris. On behalf of all of us, we thank you for taking the time to review our hotel, and we look forward to seeing you again soon.Sincerely,Doris DiazGeneral Manager
by A verified traveler
Posted 17 May 2024
I stayed here many years ago as a teen w family. I t was quiet in the hotel and the bar area looked nice. I like the huge open area w glass ceiling. Easy to walk right out the back to the river down to the shopping. I noticed fire pit tables out back which were cool too. Our room was really nice and we had an upgraded view on the river which was pretty w a balcony. I was not told until check out the next day about a $40 parking fee which should have been mentioned upon check in. Other than that, our stay was really great.
Comment from Hotel Management
17 May 2024 by John M. , Hotel Management
Dear Lalinda,Thank you for choosing the Marriott Savannah Riverfront. It was a pleasure having you as our guest while visiting the low country. Have a safe trip to your next destination.
by A verified traveler
Posted 17 May 2024
Located on the Savannah River with a nice walking area and a place to sit and enjoy the best cup of coffee that I have had at any hotel. I definitely will stay here again.
Comment from Hotel Management
17 May 2024 by John M. , Hotel Management
Dear Gary, Thank you for choosing the Marriott Savannah Riverfront. It was a pleasure having you as our guest and look forward to your next adventure in Savannah.
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
15 May 2024 by Front Office Manager, Hotel Management
Dear Lisa, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Savannah Marriott Riverfront. We look forward to your return and wish you all the best with your future travels.John Maisano,Front Office Manager
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
18 May 2024 by John M., Hotel Management
Dear Susan, Thank you for choosing the Marriott Savannah Riverfront. It was a pleasure having you as our guest and look forward to your next adventure in the low country.
by A verified traveler
Posted 12 May 2024
The property has construction around the location making some of the sidewalks unusable. The staff were friendly but they failed to deliver some flowers to a mom for Mother’s Day, and had two days to do so; the flowers were delivered Friday, and we checked out on Sunday. The staff attempted once to deliver the flowers, no note, no send attempt.
Comment from Hotel Management
12 May 2024 by Marriott Savannah Riverfront, Hotel Management
Dear Eric,Thank you for choosing the Marriott Savannah Riverfront. It was a pleasure having you as our guest.
by A verified traveler
Posted 10 May 2024
The staff is fantastic! Great location, fun to see the ships. Food options in the hotel are a bit lacking and the air freshener is awful. Too powerful and in all areas of the hotel. But otherwise, great hotel.
Comment from Hotel Management
12 May 2024 by Front Office Manager, Hotel Management
Dear Aimee, Thank you for staying at Savannah Marriott Riverfront and for your feedback. We are pleased your overall stay was pleasant and that you enjoyed our ideal location, stunning views, and dedicated associates. That said, we are sorry for not meeting your expectations with the food choices. We always appreciate hearing from our guests and learning what would enhance their visit. Although we always intend to provide our guests with a pleasing environment, we genuinely apologize that the fragrance on our property was too strong for you. We have taken note of your feedback, and we will be shared it with the appropriate individuals. It was a pleasure having you as our guest, and we hope to see you again on your next visit to Savannah.John Maisano,Front Office Manager
by A verified traveler
Posted 10 May 2024
The property offered free ferry service to the convention center and was very walkable to shopping and dining.
Comment from Hotel Management
15 May 2024 by Front Office Manager, Hotel Management
Dear Sherry, Thank you for staying with us and sharing your feedback. We agree that our location does not get any better, with excellent shopping and dining right outside our doors. We are also glad our complimentary ferry service was an added convenience to you. However, we regret if any issue that kept it from being perfect. It was a pleasure hosting you, and we hope to see you again soon. John Maisano,Front Office Manager
by A verified traveler
Posted 7 May 2024
Did not receive the riverfront room that was requested when booked. The room we got was next to construction and we were woken each morning by 7am with construction noises constant.
Comment from Hotel Management
8 May 2024 by John M. , Hotel Management
Dear Gwen, Thank you for choosing the Marriott Savannah Riverfront. I am sorry to hear of the challenges experienced during your stay. Your comments and challenges have been shared with our team to improve the services provided to our guests.
by A verified traveler
Posted 7 May 2024
Enjoyed that it was close enough to everything for walking that we needed..
Disappointed in the cleanliness.
The carpet by the bed was
damaged like it was burnt. The real disappointment was in the shower area. There was bold in the tiles there was mould on the bottom as if the cleaners just open the door and clean but then don't shut the door. For the cost of the stay there should be no mold.
I took pictures if you decide you want to reach out.
Comment from Hotel Management
7 May 2024 by John M. , Hotel Management
Dear Debra, Thank you for choosing the Marriott Savannah Riverfront. It was a pleasure having you as our guest.
