Ratings based on 811 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
It was nice.
Comment from Hotel Management
31 May 2024 by General Manager, Hotel Management
Dear David,Thank you for your review and for giving us a perfect rating. It was such a pleasure having you as our guest, and we hope you return soon!Thankfully,Chris Steele, Assistant General Manager
by A verified traveler
Posted 29 May 2024
Great staff and room size.
Comment from Hotel Management
31 May 2024 by General Manager, Hotel Management
Dear Katherine,Your five-star review means the world to us, and we thank you for sharing your review. We're thrilled you loved our spacious accommodations and the attentive service of our team, and we look forward to hosting you again soon at DoubleTree by Hilton Hotel Savannah Airport.Thankfully,Chris Steele, Assistant General Manager
by A verified traveler
Posted 28 May 2024
Great location close by the airport and many other restaurants in the area.
Comment from Hotel Management
29 May 2024 by General Manager, Hotel Management
Dear Eduardo,Thank you for choosing DoubleTree by Hilton Hotel Savannah Airport and for sharing your five-star rating! We are delighted to hear that our location and proximity to many area restaurants added to the enjoyment of your stay. Our team looks forward to welcoming you back soon for another great experience. Thankfully,Chris Steele, Assistant General Manager
by A verified traveler
Posted 21 May 2024
Staff was great. Tonya was especially helpful in ironing out a problem with our reservation!
Comment from Hotel Management
24 May 2024 by General Manager, Hotel Management
Dear Matthew,Thank you for your great review. At DoubleTree by Hilton Hotel Savannah Airport, we work hard to offer high-quality service to every guest, and we will make sure to share your compliments with Tonya to give her the recognition that she deserves. It was a pleasure having you here, and we hope you return soon!Thankfully,Chris Steele, Assistant General Manager
by A verified traveler
Posted 19 May 2024
The staff was very friendly and helpful, but the cleanness was not the best. The beds smelled like dust, and the sofa cama was terrible in an awful condition. We needed to ask for several sheets to be able to sleep, and it was terrible uncomfortable
Comment from Hotel Management
21 May 2024 by General Manager, Hotel Management
Dear Estefania,Thank you for being our guest and sharing your feedback. While we are happy you enjoyed our wonderful staff, we are sorry you had concerns with the cleanliness of the room. We want to assure you that we do engage in deep cleaning processes, and we appreciate you informing us of a need to address our housekeeping policies and procedures. We hope to see you again and impress you with our improvements.Thankfully,Chris Steele, Assistant General Manager
by A verified traveler
Posted 19 May 2024
Staff went above and beyond to make our experience as enjoyable as possible. They were all exceptionally accommodating. We encountered many delays with airport during this impromptu stay, they were so kind in helping us navigate. Every staff member that we encountered were pleasant and helpful !
Comment from Hotel Management
21 May 2024 by General Manager, Hotel Management
Dear Sharon,Thank you for sharing feedback on your recent DoubleTree by Hilton Hotel Savannah Airport stay. It's amazing to hear that our team assisted with all necessary changes to help you manage the plane delays and ensure that your stay with us was pleasant! We made sure they all got to see your thoughtful compliments and were commended for a fantastic job. We are eagerly anticipating your next visit to Savannah and getting to provide another perfect stay. Thanks again for your review!Thankfully,Chris Steele, Assistant General Manager
by A verified traveler
Posted 15 May 2024
by A verified traveler
Posted 12 May 2024
The room was perfect except for the noise coming from inside walls and kids running around the hallways
Comment from Hotel Management
15 May 2024 by General Manager, Hotel Management
Dear Angel,When guests stay with us, we want to ensure they have the most comfortable, relaxing stay possible. We regret to learn we were unable to deliver this standard. We will do what we can to ensure a more peaceful experience for future guests, and we thank you for your feedback.Thankfully,Chris Steele, Assistant General Manager
by A verified traveler
Posted 12 May 2024
Bathroom looked and felt dirty, one of the beds had some sort of stain, luckily we had another bed to use. The beds claim to be a queen, but there is not way that was a queen, at best a double. However, the biggest problem was the air condition. The halls walking to the room had us sweating and once in the room, the thermostat showed 75 degrees!! We cut on the AC and left for a few hours, came back the AC turned off and back to 75 on the thermosdat. I called the front desk and they said it is "motion sensored" and will turn on when there is movement in the room. Every 30 minutes we were up and down cutting the air back on again. The termosdat wouldnt even go below 66 to cool the room quickly. Of course there is no movement while we are sleeping so the AC was cut off all night and we kept having to get up and turn it on. Absolutley ridiculous! If you listen to any review, listen to this one and DO NOT stay here!!
Comment from Hotel Management
15 May 2024 by General Manager, Hotel Management
Dear McCauley,We appreciate you taking the time to share your concerns with us. Comfort and cleanliness are two of the most important aspects we look to provide. That being said, we offer our deepest apologies for the experience you dealt with in your room; your feedback will help us better address these issues. Thank you again for the comments, and we hope you return for another chance to impress you.Thankfully,Chris Steele, Assistant General Manager
by A verified traveler
Posted 11 May 2024
The room was very spacious and clean. We had plenty of room.
The staff were very friendly and helpful!
The only downsides was that our air conditioner was very loud, abnormally loud to where we could not sleep. Also the walls are a little thin.
Comment from Hotel Management
13 May 2024 by General Manager, Hotel Management
Dear Amber,It was a pleasure to have you as our guest at DoubleTree by Hilton Hotel Savannah Airport. While we are sorry you had a noise concern, we are happy you enjoyed your stay thanks to our clean, spacious accommodations and wonderful staff. For future visits, please know that our team is always ready to provide assistance and address any issues that may arise. We look forward to welcoming you back and impressing you even further.Thankfully,Chris Steele, Assistant General Manager
