Ratings based on 804 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
Comment from Hotel Management
18 Jun 2024 by Manager, Hotel Management
Hello Neil, We appreciate your recent stay with us and are glad to hear that you enjoyed your time at our hotel. Should you have any further suggestions or concerns, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future for an even better experience!
by A verified traveler
Posted 12 Jun 2024
We booked through Expedia and could not find the Hotel. The address took us through some questionable areas of Savannah as we tried two different spellings of the street it was on. We had to book at another location thus losing the fee for an unused room. Very disappointed!
Comment from Hotel Management
14 Jun 2024 by Manager, Hotel Management
Hello Ronald, We're sorry to hear about your experience finding the hotel. We recommend double-checking the address details and using a GPS for accurate directions in the future. Your feedback is valuable for us to improve our service.
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
12 Jun 2024 by Manager, Hotel Management
Hello George,We're sorry to hear that you did not fully enjoy your stay. Please feel free to reach out to us directly with any specific feedback you may have so we can address your concerns and improve for the future.
by A verified traveler from Poland
Posted 2 Jun 2024
I was charged for my room and an additional charge for the room. I did not stay in the room. I’m waiting for aI was charged for my room and a additional charge for the room. I did not stay in the room. I’m waiting for a refund. The clerk was very unfriendly and obstinate.
Comment from Hotel Management
5 Jun 2024 by Manager, Hotel Management
Hello dixie, We regret to hear about your experience. Please reach out to our management so they can assist you further with the refund.
by A verified traveler
Posted 19 May 2024
There were stains on our bed sheets, we found a cockroach in the bathroom, hair dryer didnt work and started smoking when I tried to turn it on. Pool was green and very unclean. The staff was helpful to a point and breakfast was good. Overall experience though was not great.
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello Cecily, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
by A verified traveler
Posted 12 May 2024
The security was good. The place needs a little work in the bathrooms. Also the cable system needs an up grade
Comment from Hotel Management
13 May 2024 by Manager, Hotel Management
Hello Harris,We appreciate your feedback on the security and will review the bathroom and cable system for potential enhancements. Thank you for bringing this to our attention.
by A verified traveler
Posted 2 May 2024
Nice
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello William,We are glad to hear that you found your stay enjoyable. Let us know if there is anything else we can assist you with.
by A verified traveler
Posted 2 May 2024
Nice
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello William,We are pleased to hear you found your stay enjoyable. Thank you for taking the time to share your positive feedback with us. We hope to welcome you back soon for another pleasant stay.
by A verified traveler
Posted 25 Apr 2024
Poor customer service at day time. Hotel smelled like cigarette smoke. Bathroom sink clogged up, room was okay , sheets were stained and the breakfast was non existent- orange & apple juice was watered down, kitchen was dirty, only 3 slices of bread available in 8am , no food at all. Very disappointed and will NOT recommend.
Comment from Hotel Management
26 Apr 2024 by M, Hotel Management
Dear Yasmin,We are sorry that you had a substandard experience at our hotel. We realize that neither our property nor our surroundings were close to your expectations. We assure you that we will investigate our facilities and service, take the necessary measures, and make the right changes to prioritize our guests' satisfaction and comfort. We kindly request you give us another chance to compensate for our shortcomings and deliver an excellent guest experience.Sincerely,Management Team
by A verified traveler
Posted 16 Apr 2024
It wasn't good hotel.
Comment from Hotel Management
18 Apr 2024 by Manager, Hotel Management
Hello Marina, We are disappointed to hear about your experience and appreciate you sharing your feedback. Your comments are valuable for us to improve our services for future guests. If you have any further details to share, we encourage you to reach out to our management team directly.
