Ratings based on 391 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 May 2024
Place isnt any thing special, just a place to stay.
I booked it because the price was ok and there was a continental breakfast, we got there only to find out that the breakfast consisted of bagels and yogurt... not exactly the kind of continental breakfast I was looking for. Hotels should state specifically what their breakfasts consist of.
Comment from Hotel Management
19 May 2024 by GM, Hotel Management
We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!
by A verified traveler
Posted 2 May 2024
Old facility under renovation, but clean and helpful front desk guy.
Comment from Hotel Management
19 May 2024 by GM, Hotel Management
Dear, Thank you for taking the time to tell us about your experience. It is always a pleasure to receive positive feedback. We are happy to hear you had a great experience and stay at our property.
by A verified traveler
Posted 25 Feb 2024
Would not stay again.
Comment from Hotel Management
1 Mar 2024 by Guest Relations, Hotel Management
Dear Tanya,We're sorry to hear that you didn't have a good experience with us overall. In order to better address specific issues, we encourage you to reach out to us with additional information about how we could have improved your visit. We hope to hear from you soon.
by A verified traveler
Posted 4 Feb 2024
So the staff was very friendly fast and helpful, but my room had a large dirty mirror sitting on the table and leaning against the wall not properly hung up, the floor was dirty, and there was electrical wires hanging out of the wall in multiple places and drywall mud spackled all over everything. There was no trim on anything in the room and the vinyl floor was falling apart at the doorway the lack of trim created a large gap at the door so I could see right out in the hallway when the door was shut. The whole place was being remodeled and you had to step over and around construction debris in the parking lot, entrance, lobby and hallway. The sheet popped off the bed and revealed no mattress protector and a giant urine stain. I was was completely disappointed with everything except the staff was very nice. But clearly everything was being updated and they should not rent a room that is not finished under construction.
Comment from Hotel Management
9 Feb 2024 by Guest Relations, Hotel Management
Dear Jason,Thank you so much for the feedback. The cleanliness and upkeep of our accommodations are two of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. Our housekeeping team will be sure to look into all your comments further and make improvements where necessary. Please consider coming back to give us another chance soon; we're confident that we can impress you.
by A verified traveler
Posted 22 Jan 2024 on Hotels
Very disappointing. The room was not what was advertised, the place was filthy, the hot tub didn't work, the breakfast was sparse, the heater was loud, no mirror in bathroom....
Comment from Hotel Management
26 Jan 2024 by Guest Relations, Hotel Management
Dear Gordon,We greatly appreciate your feedback. The upkeep of our accommodations is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. We'll be sure to discuss all of your comments internally and make improvements where necessary. Please consider coming back to join us again soon; we're confident that we can change your perceptions.
by A verified traveler
Posted 31 Dec 2023
Older property. All bedding and towels felt old and worn. Did experience, as did my wife, bed bug bites (severe). Avoid this hotel.
Comment from Hotel Management
12 Jan 2024 by Guest Relations , Hotel Management
Dear Patrick,Thank you for taking a moment to share your remarks. We are committed to ensuring a comfortable environment for every guest. Our property is routinely serviced by a professional pest management company, and your feedback has been shared with them to ensure that everything is as it should be. We would appreciate the opportunity to connect with you offline to gather more information about your visit. Our lines are open, and we hope to hear from you soon.
by A verified traveler
Posted 30 Dec 2023 on Travelocity
Comment from Hotel Management
6 Mar 2024 by GM, Hotel Management
Dear Onkar, We're sorry to hear that you didn't have a good experience with us overall. In order to better address specific issues, we encourage you to reach out to us with additional information about how we could have improved your visit. We hope to hear from you soon.
by A verified traveler
Posted 12 Nov 2023 on Hotels
The beds were so hard. The heat didnt work
Comment from Hotel Management
16 Nov 2023 by Guest Relations, Hotel Management
Dear Jenny,Had we known that your room was not to our usual standards, our team would have been happy to accommodate you accordingly. In the future, please do not hesitate to let us know of any issues as they arise. We hope for another chance to impress you in the future.
by A verified traveler from Kitchener
Posted 12 Nov 2023
No wifi service. Old bed.
Comment from Hotel Management
16 Nov 2023 by Guest Relations, Hotel Management
Dear Jihoon,Thank you for your feedback. We are very sorry if your bed was not entirely to your comfort. Our team will seize this opportunity to improve in this area, as we believe in the vitality of a restful night's sleep. We will also have our service provider look into the WiFi and eradicate any future concerns. We value your feedback and hope to serve you better in the future.
by A verified traveler
Posted 11 Nov 2023
Comfortable and pleasant staff
