Ratings based on 978 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Select on-property delegate., Hotel Management
Dear Jessica,Thank you so much for your valuable feedback and rating.We are beyond grateful for receiving such excellent reviews and ratings from our guests on an ongoing basis.We ensure a certain level of attentiveness, communication, skills and competence from the staff.We are always looking for ways to enhance our guests' experience at the property.Our location is indeed the most prime in the heart of Saskatoon Downtown.Hilton Garden Inn Saskatoon Downtown is perfectly located within the downtown business core and is walkable to virtually everywhere. It is always travelers first choice when visiting Saskatoon.Thank you once again for choosing our property for your stay.Sincerely,SamreenSelect on-property delegate.
by A verified traveler from Saskatoon
Posted 21 May 2024
I loved our jacuzzi room!
Comment from Hotel Management
27 May 2024 by Select on-property delegate., Hotel Management
Dear Chantel,Thank you so much for your excellent ratings.We are beyond grateful for your feedback.It is indeed our team's efforts that keep us on the top of our guests' minds while making the decision of selecting our property.Kudos to the Front Desk Management for training the associates and to associates for delivering great service.The whole atmosphere is elegance meets maximum comfort.Thanks once again for choosing Hilton Garden Inn Saskatoon Downtown for your stay.Sincerely,SamreenThe Hilton Guest Assistance Team
by A verified traveler
Posted 16 May 2024
Clean room
Comment from Hotel Management
27 May 2024 by Select on-property delegate., Hotel Management
Dear Owen,Thank you so much for your valuable feedback.We are elated that we merited a 5-star rating.Our staff is super attentive and professional and thus play a vital role in addressing guests' concerns right away.Our front desk operations are geared towards providing a seamless experience for our guests.It is indeed a team effort to keep serving guests in the best possible manner.Thanks for acknowledging our efforts and endorsing us on this esteemed platform.Sincerely,Samreen
by A verified traveler
Posted 14 May 2024
It was a nice hotel, but a bit rundown.
Comment from Hotel Management
14 May 2024 by Select on-property delegate., Hotel Management
Dear Lindsay,Thank you so much for sharing your candid sentiments with us about your stay.We ‘ve received your valuable suggestion and we are already getting started on it.Guests keep staying with us frequently for the charm and value.The location is hugely beneficial as it is a one-minute walk from almost every important thing in the heart of Saskatoon Downtown.We really appreciate and value your patience in this regard.Sincerely,Samreen
by A verified traveler
Posted 12 May 2024
Staff went above and beyond and really enjoyed the deck by the pool.
Comment from Hotel Management
13 May 2024 by Select on-property delegate., Hotel Management
Dear Sharon,Thank you so much for the 5-star review.We are always elated to have so many satisfied guests who are willing to vouch for our work and the design of our property.Our guests always tend to enjoy and appreciate all the on-property amenities.Thank you for highlighting those in your comment/review.It is rewarding knowing we managed to achieve your expectations; I will certainly share your comments with the team.Guests keep staying with us frequently for the charm and value.Thanks once again for your stay.Sincerely,Samreen
by A verified traveler
Posted 11 May 2024
I loved how the bathroom had full sized pump bottles of soaps and lotions instead of mini bottles, this was very convenient for showering
Comment from Hotel Management
13 May 2024 by Select on-property delegate., Hotel Management
Dear John,Thank you for your kind review and rating.Your kind words are a testament to our commitment to providing an exceptional experience for our guests.Our guests keep expressing themselves that staying with us is Overall- a truly 'Value' proposition.Our Clean rooms are well equipped with the essentials, a nice bathroom with body wash, shampoo and conditioner with blow dryer, mini fridge and comfortable bed. Free coffee and lemon water in the lobby. Fast Wi-Fi included.Indeed, our hotel is very well managed.Thanks once again for choosing Hilton Garden Inn Saskatoon Downtown for your satay.Sincerely,Samreen
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
4 Jun 2024 by Select on-property delegate., Hotel Management
Dear Aldon,Thank you for your excellent review for our property.We are beyond thankful for your considerate feedback and appreciating our service on this esteemed platform.Our staff is super attentive and professional and thus play a vital role in addressing guests' concerns right away.We are thrilled to operate not only for Breakfast and Dinner but now for lunch as well. It will surely make the experience for our guests more enjoyable and delightful as our scrumptious food is popular and well-appreciated among our guests.Thank you once again for choosing Hilton Garden Inn Saskatoon Downtown for your stay.Sincerely,SamreenSelect on-property delegate
by A verified traveler
Posted 10 May 2024
Lift is not good, suddenly stuck.
Comment from Hotel Management
13 May 2024 by Select on-property delegate., Hotel Management
Dear Md Rahul,Thank you so much for sharing your observations and constructive feedback.This review can be a catalyst for us in sparking renewed interest in optimizing our potential.We must say your valuable and constant feedback is enabling us to address the full range of issues faced by our guests.The reviews from our guests and our responses bolster engagement which we truly value.Thank you once again for choosing our property for your stay.Sincerely,Samreen
by A verified traveler
Posted 8 May 2024
Nice location for downtown Saskatoon. It’s not the hotels fault downtown Saskatoon is so rough now but it’s nice and close to the mall so you can hop on over to the food court easily. I was there for a University event. Uber is pretty cheap from there and if you’re up to it it’s only a half hour walk.
Comment from Hotel Management
8 May 2024 by Select on-property delegate., Hotel Management
Dear Holly,Thank you so much for your kind review and rating.We are beyond grateful to have you mention our prime location in the heart of Saskatoon Downtown.Good news is now we are thrilled to operate not only for Breakfast and Dinner but now for lunch as well. Our restaurant outlets Garden Grille and Steps Lounge are serving guests all throughout the day for Breakfast, Lunch and Dinner with the best and most delicious food.The location is excellent being across the street from the Midtown mall and TCU Place. All the hustle bustle and liveliness of the Downtown with numerous businesses and ever-growing number of shops, we are the top choice among travelers for the stay.It is indeed our team's constant efforts that we always secure as a property high overall experience score. Your review and rating is a testament of their hard work and service excellence.Thank you once again for choosing Hilton Garden Inn Saskatoon Downtown.Sincerely,Samreen
by A verified traveler
Posted 7 May 2024
I had a great stay, the staff was very accommodating and my room was very nice and clean.
Comment from Hotel Management
8 May 2024 by Select on-property delegate., Hotel Management
Dear Jasmine,We are super excited to see that we merited a 5-star review.It is our guests' constant feedback that we learn and grow from. The valuable feedback helps us keep us growing and keep delivering the service excellence promised from the very beginning and which is the core of HILTON values.We would urge travelers to give it a try to explore vibrant, dynamic experiences that set our Saskatchewan apart from other destinations.I further extend heartfelt gratitude to all our guests who choose to review us so often.We proudly attribute our success to our extraordinary people serving exceptional guests, and to a diverse and inclusive culture founded on strong values, a relentless focus on guest service, and always doing the right thing and building guests' trust.We will make sure that your kind words and remarks get communicated to the front desk and housekeeping teams right away so that they keep delivering excellent services.Thanks once again for choosing Hilton Garden Inn Saskatoon Downtown for your stay.Sincerely,Samreen
