Ratings based on 996 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
7 May 2024 by Gerente General, Hotel Management
Dear GuyWe would like to express our appreciation for your review of your recent visit, as it helps us to understand how our guests enjoy their stay with us. It is always our aim to achieve maximum guest satisfaction and we are delighted to hear that you enjoyed your stay at Occidental Papagayo.We look forward to serving you again in the future.Kind regards,Raúl ArranzGeneral Manager
by A verified traveler from Rock Springs
Posted 5 May 2024
It was beautiful and I would stay here again. The beach was wonderful
Comment from Hotel Management
6 May 2024 by Gerente General, Hotel Management
Dear TamaraWe would like to express our sincerest gratitude for choosing Occidental Papagayo hotel this time, it is indeed a great source of satisfaction to read that you had a pleasant stay among us.We look forward to serving you again in the future.Kind regards,Raúl ArranzGeneral Manager
by A verified traveler
Posted 4 May 2024
Great value and location. Nice beach. Nice pools. Great view of the bay.
Comment from Hotel Management
6 May 2024 by Gerente General, Hotel Management
Dear Mary LynnThank you for the great feedback of your recent holiday experience at Occidental Papagayo; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel was able to meet all your needs during your stay.Once more we thank you for sharing your experience with us and look forward to serving you again soon.Kind regards,Raúl ArranzGeneral Manager
by A verified traveler
Posted 29 Apr 2024
We went to Occidental Papagayo all inclusive for 9 days 8 night honeymoon. It was absolutely beautiful, clean, fine dining. Staff was friendly and very helpful. Excursions were amazing. Larry and JJ are very good at their jobs. The guides and drivers went out of their way to make the experience great!!! Loved it!!!
Comment from Hotel Management
29 Apr 2024 by Gerente General, Hotel Management
Dear Rita FayeFirstly we would like to thank you for the lovely review you shared following your recent visit to Occidental Papagayo hotel and are delighted to read that we were able to match your holiday expectations. We are proud to know that we fulfill our main objective by satisfying the needs of our guests and exceeding their expectations, offering them unique and unforgettable experiences, especially when it comes to special occasions. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Kind regards,Raúl ArranzGeneral Manager
by A verified traveler
Posted 26 Apr 2024
Beautiful view ,food it was ok nothing special drinks ok staff need more training how to be more hospitable
Comment from Hotel Management
29 Apr 2024 by Gerente General, Hotel Management
Dear SandraAlthough we sincerely regret your disappointment with your stay in Occidental Papagayo, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guest's experience among us. Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us and we hope you will visit us again in the future.Kind regards,Raúl ArranzGeneral Manager
by A verified traveler
Posted 21 Apr 2024
The staff were super friendly and helpful. The room and view was superb. Lots of stairs and inclines - was fine for me but not everyone would be able to walk the resort
Comment from Hotel Management
22 Apr 2024 by Gerente General, Hotel Management
Dear IreneThank you for the great feedback of your recent holiday experience at Occidental Papagayo; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind regards,Raúl ArranzGeneral Manager
by A verified traveler
Posted 20 Apr 2024
ago on Google
Many people were complaining about the stairs, which I don’t get … the very first photo is all the stairs. Everything was a good walking distance but the paths were clean and well maintained.
Theilor at the swim up bar was an amazing server. He knew what everyone drank and was on top of it. I do wish there was wait staff around the pools so you didn’t have to get up or go into the snack shack for a drink.
We also really liked the service Byron and Alejandro provided at the premium bar. Your drinks were great and they were very friendly.
Larry was amazing to book excursions with and was knowledgeable and helped pick the perfect tours of what we did and did not want to do.
Two things I didn’t like was waiting every night for the buffet. I think they should have enough seating to accommodate the small resort. Waiting 45 minutes in line for a buffet is not what I find relaxing on vacation. The food was adequate but nothing to write home about.
The cleaning staff were amazing but I found their timing very inconsistent. Sometimes your rooms done at 10 am other times done at 530-6 pm as your trying to get ready for dinner. It was inconvenient to leave your room half way through getting ready. But with that they did do an amazing job cleaning.
Comment from Hotel Management
22 Apr 2024 by Gerente General, Hotel Management
Dear StaceyFirstly we would like to thank you for choosing Occidental Papagayo hotel for your holidays in Costa Rica and for the review you shared on Expedia, all of your kind words about your stay with us are great to hear.We thank you very much for pointing out the location of the hotel.The views of the bay and Papagayo Peninsula are well worth it and for the comfort of all our guests, we do offer the service of the shuttle service for anyone who wants to avoid the stairs or does not wish to walk.Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated.We thank you for highlighting the cleanliness of our hotel; we strive to give total confidence in this area, being fully aware that this is basic for a comfortable holiday experience in any hotel. Housekeeping service is provided from 8 a.m. to 4:30 p.m. As part of the Premium service, Turn Down service is provided.Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Kind regards,Raúl ArranzGeneral Manager
by A verified traveler
Posted 19 Apr 2024
Resort is moderate, very quiet, food was ok, the buffet was same most days, the a la carte restaurants were better then other 5star resorts I stayed in. A lot of trees and even monkey in the mango trees, beach was small.
Comment from Hotel Management
19 Apr 2024 by Gerente General, Hotel Management
Dear AnnetteThank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.Kind regards,Raúl ArranzGeneral Manager
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Gerente General, Hotel Management
Dear RobinWe would like to express our appreciation for your review of your recent visit, as it helps us to understand how our guests enjoy their stay with us. It is always our aim to achieve maximum guest satisfaction and we are delighted to hear that you enjoyed your stay at Occidental Papagayo. We look forward to serving you again in the future.Kind regards,Raúl ArranzGeneral Manager
by A verified traveler from Rycroft
Posted 19 Apr 2024
We enjoyed the option of the two pools, the larger one was more laid back for relaxing and the smaller one had the bar and more for socializing. Lots of stairs but there were shuttle busses you could take around the property. Beautiful view and private deck was awesome!
Comment from Hotel Management
19 Apr 2024 by Gerente General, Hotel Management
Dear DeniseOn behalf of Occidental Grand Papagayo team we deeply thank you for sharing your experience with us. It is our goal to provide all our guests with a memorable holiday with the option of evening entertainment and we try our best to combine lively attractions for the action seekers with a well-organized distribution in our hotel's facilities to ensure that our guests preferring to relax are able to do so.As you mentioned, we do offer the service of the shuttle service for anyone who wants to avoid the stairs or does not wish to walk. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind regards,Raúl ArranzGeneral Manager
