Ratings based on 876 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from san antonio
Posted 12 Jun 2024
For such small number of guest on property, the staff moved very slow to complete orders. Although it’s all inclusive, there was limited options for food including time and menu options.
by A verified traveler
Posted 31 May 2024
Pool was filthy when we arrived , kids couldn’t enjoy.
If low season requires a non buffet all inclusive - it should be noted
Fire alarm was sounding couldn’t sleep - there is no management in situ just a WhatsApp that is not monitored 24x7
Employees were nice and respectful-
by A verified traveler
Posted 27 May 2024
Excellent hotel for families with kids. The staff goes above and beyond to make sure you are taken care of and they are super accommodating. The hotel rooms are old but well kept.
I will be going back there on my next trip with my family.
by A verified traveler from Oklahoma City
Posted 23 May 2024
It is a very familiar, quiet place and the staff is excellent.
by A verified traveler
Posted 17 May 2024
Great casual resort
by A verified traveler
Posted 13 May 2024
Our family really enjoyed the differentiated all-inclusive as it's more convenient than other local hotels. Service was another key point, staff at check in, our restaurants and bars were friendly. Will definitely go back in the future
by A verified traveler
Posted 12 May 2024
We had a very relaxing and fun vacation. The staff was friendly and very helpful. The food was fine and we thought was quite good. Overall we felt we made a fine choice picking this place.
The staff member helping with the beach activities (i.e. kayaking, paddle boarding, etc.) was very cheerful and helpful and make the experiences quite enjoyable.
One small note is that the description of the check in process on the Expedia site was not entirely correct. The site lists that check-in ends at 9:30pm and no after hours check-in is available. This caused us initial stress when our flight was delayed which prompted a frantic call while we were still stateside, but the reception there said someone would certainly be available to check us in when we arrived. Not only did the staff stay late to ensure we were situated, but they also prepared a late dinner which they presented to us on arrival. A very nice touch.
by A verified traveler
Posted 20 Apr 2024
The advertisement for this place is deceiving. The only nice areas at the property are the sections used for photos. Old and out dated. Food is mediocre, SAME LEFTOVERS each day. I was told there would be no buffet because the hotel was not full. 2nd night, ‘buffet’ had 2 salads. I attempted to have some despite the flies over the watered down dressing, lettuce & cheese were hot. Breakfast buffet was actually good. But it didn’t start till 7, if you have an early scheduled tour like we did, you won’t eat. Luckily, my husband had snacks in backpack, so we had something in our belly’s for our day of fishing. Two pools, 2 wet bars, only one open, closed at 5. Drinks were not good at all, I really tried to like one. If you are a beer drinker, this will not be an issue. We saw the bartender washing out a liquor bottle as he was setting up one morning and it had nothing to do with recycling. The room: less quality than a ‘nice’ Motel 6. Spider webs decorate the ceiling, window sills, along with dead bugs. Shower-head was so full of mineral build up, it look old & disgusting. TV wouldn’t stay on because it wouldn’t stay plugged in. Toilet didn’t work, had to walk across property to use one. Bed leaned to the left, luckily we had 2. After 2 nights of waking up sore and more exhausted, we bailed. Changed our flight, checked out early. Last minute check of room for belongings, pulled the covers on 1st bed, killed 2 spiders. Had I pd $100/pd I wouldn’t complain. Not worth $500/pd!!
by A verified traveler
Posted 16 Apr 2024
Older but very nice. The staff were excellent .
by A verified traveler
Posted 15 Apr 2024
It was perfect from beginning to end. The staff was very helpful very knowledgeable and would do whatever it took to keep you happy.
