Ratings based on 804 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
$15 for parking? Room was great, hotel is beautiful, fair price
by A verified traveler from Pittsford
Posted 13 May 2024
by A verified traveler from Fishkill
Posted 12 May 2024
Great hotel, excellent staff and good parking. Only with they had a restaurant inside
by A verified traveler
Posted 12 May 2024
The property was attractive. I did not like the room they gave us which was right next to the conference rooms. The room was “accessible” which we did not want or need. The breakfast was fair. Although more attractive than most Hampton Inns, it was not our best experience.
Comment from Hotel Management
13 May 2024 by General Manager, Hotel Management
Thank you so much for the kind words on the appearance of our hotel. Please accept my apology for the issues you faced, our goal is to provide excellent customer service to our guests every time. We take all comments as a tool to better ourselves and thank you for your honest feedback, we appreciate you taking a moment to let us know what we did right and what we need to improve.
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
11 May 2024 by Jennifer, Hotel Management
We are truly sorry to hear that your stay did not meet your expectations. We would greatly appreciate it if you could provide us with more specific details regarding the aspects of your stay that were unsatisfactory. This will enable us to investigate the issues further and take appropriate actions to prevent similar occurrences in the future.
by A verified traveler from Scott AFB
Posted 8 May 2024
It feels safe, with the police station just across it, the main strip is very walkable, family-friendly, convenient access to all shopping
by A verified traveler
Posted 5 May 2024
by A verified traveler
Posted 4 May 2024
We were hopeful for a more thorough cleaning of the room/bathroom
by A verified traveler
Posted 1 May 2024
My room was not ready at check in. Staff were extremely rude. Our room was not only dirty but very unsanitary (multiple pictures for proof). The hotel does not have a hot tub as stated in description. The pool picture used appeared to be a stock image. The pool looks nothing like what is in the ad (picture for proof). We will never stay at this location again.
Comment from Hotel Management
2 May 2024 by Jennifer, Hotel Management
Thank you for taking the time to share your feedback regarding your recent stay with us.It is disheartening to hear that your room was not ready upon check-in and that you encountered rudeness from our staff. This falls far below the level of service we strive to provide, and we will address this issue with our team to ensure it does not happen again in the future.We deeply regret that your room did not meet our cleanliness and sanitation standards. We take hygiene very seriously, and your experience does not reflect the high standards we aim to maintain.Regarding the hot tub discrepancy and the pool portrayal in our images, we understand your frustration and apologize for any confusion caused. We are currently going through renovations, and updated photos are coming very soon.Please know that your feedback is invaluable to us, and we genuinely appreciate the opportunity to improve. We understand your decision not to return, but we hope you will reconsider and give us another chance to exceed your expectations in the future.
by A verified traveler
Posted 30 Apr 2024
Wonderful
Comment from Hotel Management
2 May 2024 by Jennifer, Hotel Management
Thank you so much for your review! We're thrilled to hear that you had a fantastic experience during your stay with us. Providing exceptional service and creating memorable moments for our guests is our top priority, and we're delighted that we succeeded in doing so. Happy Travels!
