Ratings based on 981 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
Was dirty
Comment from Hotel Management
11 Jun 2024 by Customer Service, Hotel Management
Aishwarya, the cleanliness issues you mentioned are concerning. Your experience is not reflective of our standards. Your feedback will be reviewed to ensure improvements are made.
by A verified traveler
Posted 9 Jun 2024
The hotel was very outdated. There were two elevators. One didn’t work and the other got stuck multiple times during our one day stay. The room was wet with humidity and the bathroom fan was constantly on to try to mitigate the moisture. Even during the night the air conditioner was at 65 (we didn’t set it to that) to keep it cool yet we were wet. The tub drain was broken and curtain to the bath was discolored. The carpet had stains everywhere. My son was on the pull out couch and when we opened it it had food crumbs everywhere. The climate of the room agitated my husband and son’s asthma so bad we had to leave after one night.
Comment from Hotel Management
11 Jun 2024 by Customer Service, Hotel Management
Jessica,We're disappointed that your stay did not meet expectations. Our team continuously works on updates and maintenance to elevate guest experiences. It's unsettling to hear about the issues in your room including climate control. We take cleanliness and comfort very seriously and commit to reviewing your comments with our team. We appreciate your feedback and hope to have the chance to provide a better experience in the future.
by A verified traveler from Ocala
Posted 30 May 2024
I will staying again.
Comment from Hotel Management
1 Jun 2024 by Customer Service, Hotel Management
Yolisbel, thank you for your feedback. The team at Holiday Inn Express & Suites Sarasota East - I-75, an IHG Hotel is delighted to hear that you plan to stay with us again. We're looking forward to welcoming you back soon!
by A verified traveler
Posted 27 May 2024
Awesome
Comment from Hotel Management
28 May 2024 by Customer Service, Hotel Management
Angel, thank you for your fantastic feedback! The team at Holiday Inn Express & Suites Sarasota East - I-75, an IHG Hotel, is thrilled you had an awesome stay. We look forward to welcoming you back soon!
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
28 May 2024 by Customer Service, Hotel Management
David, thank you for your positive rating of Holiday Inn Express & Suites Sarasota East - I-75, an IHG Hotel. We're glad to see you had a good experience. We hope to welcome you back soon!
by A verified traveler
Posted 27 May 2024
Excelente
Comment from Hotel Management
28 May 2024 by Customer Service, Hotel Management
Jesus, obrigado pela sua excelente avaliação do Holiday Inn Express & Suites Sarasota East - I-75, um hotel IHG. A equipe fica feliz em saber que você teve uma ótima experiência. Estamos ansiosos para recebê-lo de volta!
by A verified traveler
Posted 27 May 2024
The best hotel and company
Comment from Hotel Management
28 May 2024 by Customer Service, Hotel Management
Daniel, thank you for your kind words! The team at Holiday Inn Express & Suites Sarasota East - I-75, an IHG Hotel is thrilled you enjoyed your stay. We hope to welcome you back soon!
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
28 May 2024 by Customer Service, Hotel Management
Karen, thank you for staying at Holiday Inn Express & Suites Sarasota East - I-75, an IHG Hotel. We appreciate your feedback and are pleased that you had a positive experience. We hope to welcome you back soon!
by A verified traveler
Posted 20 May 2024
We love it
Comment from Hotel Management
22 May 2024 by Customer Service, Hotel Management
Gena, thank you for your delightful feedback! The team at Holiday Inn Express & Suites Sarasota East - I-75, an IHG Hotel, is thrilled that you had such a wonderful experience. We're looking forward to welcoming you back soon!
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
9 May 2024 by Customer Service, Hotel Management
Olga, your rating shows you have had mixed experiences during your stay and it is disheartening to note we fell short in some aspects of your visit. That being the case, we look forward to sharing a better experience with you next time.
