Ratings based on 983 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
We love it
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
9 May 2024 by Customer Service, Hotel Management
Olga, your rating shows you have had mixed experiences during your stay and it is disheartening to note we fell short in some aspects of your visit. That being the case, we look forward to sharing a better experience with you next time.
by A verified traveler
Posted 21 Apr 2024
We were recieved a warm greeting by the front desk and were given our room keys. It was a easy process. The room was clean, comfortable, and well air-conditioned for the hot Florida day. Also, having a free breakfast options with coffee available the next morning was a great way to start the day.
Comment from Hotel Management
23 Apr 2024 by Customer Service, Hotel Management
Surielys, it's great to hear that you had a seamless check-in experience at Holiday Inn Express & Suites Sarasota East - I-75, an IHG Hotel. We are delighted your room met your expectations and provided a cool retreat on those warm Florida days. We also want our guests to start their days off right, so we're glad to know you enjoyed the complimentary breakfast and coffee. We look forward to welcoming you back on your next visit.
by A verified traveler
Posted 12 Apr 2024
Needs to be updated… halls dark and very dim light. Room basic but very clean and staff nice!!
Comment from Hotel Management
14 Apr 2024 by Customer Service, Hotel Management
Sally, we appreciate your input. Hearing about areas like lighting and the modern appeal of our hotel helps us to understand where updates could enhance our guest's stay. We're pleased to note that you found the room to be tidy and our team members welcoming. Your feedback aids our continued improvement and we hope to welcome you back in the near future.
by A verified traveler
Posted 5 Apr 2024
Comment from Hotel Management
8 Apr 2024 by Customer Service, Hotel Management
We appreciate your feedback, Brent.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.
by A verified traveler
Posted 2 Apr 2024
Awful. Never again
Comment from Hotel Management
3 Apr 2024 by Customer Service, Hotel Management
Jean, we're genuinely disheartened to hear that your stay did not fulfill your expectations. It's crucial to us to deliver a satisfying experience for our guests and it seems we missed that mark. We would appreciate another opportunity to provide a more positive experience if you should choose to stay with us in the future.
by A verified traveler
Posted 24 Mar 2024
Mandatory parking fee was ridiculous. Staff was nice
Comment from Hotel Management
26 Mar 2024 by Customer Service, Hotel Management
Jeffrey, it is disheartening to read about your disappointment with certain elements of your stay. We appreciate you acknowledging the friendliness of our team members. As for the parking situation, this is a standard practice in many urban areas and is in place to ensure availability and convenience for our guests. We are eager to find ways in which we can improve your next experience with us.
by A verified traveler
Posted 16 Mar 2024
toilet seat broken. Keys for entire Hotel were not working on checking in. Desk clerk had to open door. Parking cost which is ridiculous for this kind of facility. Safe in room was not functioning. Would never stay here again. Was visiting for Spring Training.
Breakfast was good however.
Comment from Hotel Management
17 Mar 2024 by Customer Service, Hotel Management
Paul, it's regrettable to read about the challenges you experienced during admission and the room issues you encountered. Your feedback concerning the parking fees and safe will certainly be considered. Despite these, it's a relief to know you appreciated our breakfast offerings. We sincerely hope you'd reconsider and provide us another chance to enhance your view of our hotel service.
by A verified traveler
Posted 12 Mar 2024
Perfecto
Comment from Hotel Management
13 Mar 2024 by Customer Service, Hotel Management
Naye, it's wonderful to hear your stay at Holiday Inn Express & Suites Sarasota East - I-75 was perfect. We're thrilled that everything fell into place for you and we hope to welcome you back in the future. Thank you for choosing us for your visit.
by A verified traveler
Posted 3 Mar 2024
Disgusting
Comment from Hotel Management
4 Mar 2024 by Customer Service, Hotel Management
Katsiaryna, we're genuinely sorry to hear that your experience did not meet your expectations. We take cleanliness very seriously and continuously strive to maintain high standards. Your feedback has been noted and we're actively working to improve. We hope to have another chance to better serve you in the future.
