Ratings based on 516 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jun 2024
food was poor
Comment from Hotel Management
7 Jun 2024 by Katie W, Hotel Management
Good morning,Thank you for staying with us. I am sorry to hear that you did not have a good experience in our restaurant, Campfire. Please reach out to me directly so I can review your comments with Chef.
by A verified traveler
Posted 31 May 2024
The bar was a great place to relax after a 4 1/2 hour road trip. Shower was great! Just miss not having coffee in my room. I understand it would be difficult to fit it into the room. Breakfast in the restaurant was a treat especially before the Timber Sport Competition at Paul Smith College.
Comment from Hotel Management
31 May 2024 by Katie, Hotel Management
Thank you for such a great review! Next time, please let us know and we would be happy to put in a keurig machine for you. Looking forward to seeing you again.
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
26 May 2024 by Katie, Hotel Management
Thank you for your response,we hope to see you again.Thank you,Katie
by A verified traveler
Posted 7 May 2024
My only reason for 4 instead of 5 stars was how the bathroom was laid out. You have to get into the shower to turn it on, and outside of the shower the towel bar is placed higher than most I have encountered. Also I am not a fan of bowl sinks. However - the rest of the room was very nicely planned , and very clean. I had not been in years, and it was nice to see the property restored so well. I would definitely come back. Staff was very pleasant and helpful.
Comment from Hotel Management
7 May 2024 by Katie, Hotel Management
Thank you for staying with us and for your feed back. I have shared your comments with our team and see if there is anything we can do to about the shower access.Thank you,Sincerely,Katie
by A verified traveler
Posted 2 May 2024
Common area/ bar great for getting together
Comment from Hotel Management
4 May 2024 by Katie, Hotel Management
Thank you for being our guest and for your comments. We hope to see you visit again soon!
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
20 May 2024 by Katie, Hotel Management
Thank you for being our guest!
by A verified traveler
Posted 18 Apr 2024
Lovely hotel with 20s vibe. Noisy from the sevi d floor bar though. Otherwise great stay
Comment from Hotel Management
18 Apr 2024 by Katie, Hotel Management
Thank you for staying with us and for sharing your feedback. Our apologies for the noise from our Great Hall Bar. We are looking forward to your next stay!
by A verified traveler
Posted 10 Apr 2024
Very nice and comfortable stay for a short trip to see the total eclipse. Clean, nice and easily located. The only issue with the room was the water temperature it was lukewarm. But otherwise very comfortable.
The hotel restaurant was good. The hostess at the restaurant (I believe her name was Erica) was VERY nice and helpful in getting us a table in what was obviously a very busy time.
I’d definitely recommend this to those staying in Saranac Lake.
Comment from Hotel Management
10 Apr 2024 by Katie, Hotel Management
Thank you for choosing to stay with us. We are glad that you enjoyed your visit. Our apologies for the water issue,I will make sure to have our Engineer look into that.We hope to see you again Thank you
by A verified traveler
Posted 31 Mar 2024
Comment from Hotel Management
20 Apr 2024 by Katie, Hotel Management
Thank you for staying with us and we are so glad that you enjoyed your visit!
by A verified traveler
Posted 30 Mar 2024
Heat didn’t work in my room, so their solution was to put me (with my newborn) in a much smaller room with no price adjustment.
Comment from Hotel Management
30 Mar 2024 by Katie, Hotel Management
Good morning, Thank you for having been our guest earlier this month. Our sincerest apologies for the heating issues, I am reviewing your room folio and will issue a refund for one of your Campfire restaurant charges which is almost the same amount spent for one nights lodging. I hope that we will have another opportunity to see you visit again. Thank you
