Ratings based on 444 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
Staff was very nice and helpful. I'd love to stay again in my following trips to Sarajevo.
Comment from Hotel Management
21 May 2024 by Neira, Hotel Management
Dear Elnara,On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Neira HabulSales Executive
by A verified traveler
Posted 12 May 2024
Areas of improvement: Better breakfast and hospitality
by A verified traveler
Posted 30 Apr 2024
by A verified traveler from Atlanta
Posted 29 Apr 2024
Nice hotel
Comment from Hotel Management
1 May 2024 by Amina Djiro, Hotel Management
Dear Jose,On behalf of the entire hotel team, I want to thank you for staying at Residence Inn by Marriott Sarajevo and for your kind words.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! It's always our pleasure to make your experience memorable. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Amina DjiroFront Desk Agent
by A verified traveler from Rowlett
Posted 15 Apr 2024
Comment from Hotel Management
18 Apr 2024 by Fatima, Hotel Management
Dear Genith,Thanks for the great review! We're delighted you had a positive experience. Let us know if there's anything else we can assist you with. Looking forward to serving you again soon!Best regards,Fatima H.Front Office Agent
by A verified traveler
Posted 14 Apr 2024
فندق جميل جدا فقط يحتاج المزيد من التظافة
Comment from Hotel Management
15 Apr 2024 by Adnan Cviko, Hotel Management
Dear Khalid,Thank you for staying with us and for your review.We hope that you had good time in our hotel.Hopefully, you will come again.Best regards,Adnan CvikoFront Office Supervisor
by A verified traveler from Amherst
Posted 12 Apr 2024
Wonderful hotel, professional staffs, very considerate to their guests, clean and comfortable rooms, excellent breakfast, within walking distance from the old town, the cable car and the mall. I would stay here again
Comment from Hotel Management
15 Apr 2024 by Adnan Cviko, Hotel Management
Dear Ahmad,Thank you for staying with us and for your amazing words.We are happy that you had great time in our hotel and that you liked everything.Hopefully, we will have an opportunity to welcome you again here.Best regards,Adnan CvikoFront Office Supervisor
by A verified traveler
Posted 7 Apr 2024
Great hotel. Amazing breakfast
Comment from Hotel Management
8 Apr 2024 by Adnan Cviko, Hotel Management
Dear Kathleen, Thank you for staying with us and for your review.We hope that you had good time in our hotel.Hopefully, you will come again.Best regards,Adnan CvikoFront Office Supervisor
by A verified traveler
Posted 5 Apr 2024
Spacious
Comment from Hotel Management
6 Apr 2024 by F., Hotel Management
Dear Mr. Adnan,Thank you for taking the time for the review! We're thrilled to hear that you enjoyed your stay with us. Looking forward to welcoming you back soon!Best regards,Fatima HodžićFront Office Agent
by A verified traveler
Posted 4 Apr 2024
I got a king size room and my bed was definitely queen or smaller. Also the room was really hot and couldn’t turn the temperature down
Comment from Hotel Management
6 Apr 2024 by F., Hotel Management
Dear Ryan,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent stay with us.We understand how important it is to have a comfortable and accurately represented room during your stay. We apologize for any discrepancy regarding the bed size and assure you that we will investigate this matter to ensure our room descriptions are accurate for future guests.Additionally, we are sorry to hear about the issue with the temperature control in your room. Our maintenance team has been alerted to investigate and address the problem promptly to prevent similar occurrences in the future.Your comfort and satisfaction are our top priorities, and we regret that we fell short during your visit. We hope to have the opportunity to welcome you back and provide you with the exceptional experience that we strive to deliver to all of our guests.Warm regards,Fatima HodžićFront Office Agent
