Ratings based on 999 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Mar 2024
by A verified traveler
Posted 12 Mar 2024
by A verified traveler
Posted 7 Feb 2024
by A verified traveler
Posted 7 Jan 2024
The room is very small especially the bath room, hard to move around. The wall is thin, can hear next room talking louder. But the location is really good. Walkable distance to otaru station, Otaru canal. Front staff is nice too. Help us to make a phone call to my next hotel in Niseko.
by A verified traveler
Posted 31 Aug 2023
When I booked and paid, car parking and breakfast was included. But when I checked in, car parking and breakfast was not given and asked for extra charges. They are making fool
by A verified traveler
Posted 30 Oct 2021
by A verified traveler
Posted 7 Jan 2021 on Hotels
by A verified traveler from Kitami, Hokkaido, Japan
Posted 22 Sep 2020
There is good customer service, but overall, the stay was average.
There are multiple buildings for different rooms and it wasn't clear to many of the guests which building was theirs or how to even enter the hotel.
The hotel was alright, but there was nothing outstanding about it. There is a soup curry restaurant on the first floor of one of the hotel buildings, but no free breakfast/dinner.
The bathrooms are really small and the pillows are really lumpy. The fridge wasn't on and you had to turn it on yourself. There was no sign that even said you had to turn it on.
by A verified traveler
Good value with great location
Posted 3 Mar 2020 on HotelsGood value for money. Very close to train station.
by A verified traveler
Posted 19 Feb 2020
Very good location abt 5min walk from Otaru Station, near to Otaru Canal, bus to Tenguyama and Sakaimachi, basically near to everything.Breakfast is good and value for money, staff is courteous and helpful.
