During our stay, I happened to meet only one staff, the owner lady, who was very helpful and also speaks English fluently. We stayed in triple bed Japanese style room and it was very comfortable. We really liked the Japanese tea table and the Japanese chairs and also the terrace which was another goodplace for relaxation, overlooking Odori St. (We were there in February and the Sapporo snow festival can be seen clearly). It is in walkable distance from Sapporo JR station but the closest station is the Odori Subway station.