Ratings based on 874 Verified Reviews

4.2 out of 5
88% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 20 Aug 2023 on Hotels
I reccomend this hotel. Great customer service and amenities, including the hot spring onsen and the enriched and yummy breakfast. You can get freely a cozy pijamas and personal items (toothbrushes, shower caps, etc.) It is very convenient and I felt more than welcomed there. I will book again this hotel if I will visit again Sapporo. Arigato gozaimasu!
Comment from Hotel Management
8 Sep 2023 by N.TANABE, Hotel Management
Thank you for staying with us.We are honored to receive the highest rating.All of our staff members look forward to your next visit.FrontDesk　TANABE
5 out of 5
by A verified traveler

Posted 31 Mar 2023
Great for a short trip! Clean, great amenities, convenient location - enjoyed my stay!
Comment from Hotel Management
10 Apr 2023 by Pandey Front Desk, Hotel Management
Dear Guest, Thank you for your wonderful comments regarding our location and overall services. We appreciate you taking the time to share your experience during your recent stay at Hotel Relief Sapporo Susukino. We are always pleased to praise and acknowledgment of such a positive and kind words. It is truly rewarding when a guest recognizes our team's effort and takes their precious time to write about it. I sincerely hope that you will visit us again to us in the near future.Also, thank you so much for your valuable time to share your experience with us. Best Regards,
5 out of 5
by A verified traveler

Posted 17 Jan 2022
I like everything about Susukino Relief, room, staff, breakfast and onsen!!!!
Comment from Hotel Management
18 Jan 2022 by pandey, Hotel Management
Dear Guest, Thank you for your stay with us and for sharing your experience with other travelers. We are pleased to read you liked hotel room, breakfast,onsen, staff and overall services. We are sincerely thank you for your kind words of praise for our hotel and services. This compliment will certainly act as a source to motivation for us to strive to achieve even higher standards. We thank you once again and we await with pleasure for an opportunity to welcome you back at our hotel for another wonderful experience. sincerely, pandey Front Desk Office
5 out of 5
by A verified traveler from Brisbane

Posted 18 Feb 2020 on Wotif
Really lovely room. Lots of amenities provided. Staff were friendly.
Comment from Hotel Management
19 Feb 2020 by Pandey, Hotel Management
Dear Guest, Warm Greetings from Hotel Relief Sapporo Susukino! We greatly appreciate you taking the time out of your schedule to share your experience with regards to your recent stay with us. We are pleased to know that you loved our overall services and our accommodation. It is always great to hear that you found our accommodation lovely and comfortable. Your kind words regarding on our associates is big compliment for us and it is well noted. This compliment will certainly act as a great source of motivation for us to strive to achieve even higher standards. It was a great pleasure to get you as our guest and we hope certainly you will give us another opportunity for serve and we will get big compliment in your next stay with us. We thank you for your support and hope that Hotel Relief Sapporo Susukino, remains your preferred hotel on your future visit. Best Regards,
4 out of 5
by A verified traveler

Posted 5 Feb 2020 on Hotels
Room is not clean, we stayed 4 nights.
Comment from Hotel Management
9 Feb 2020 by Pandey, Hotel Management
Dear Guest, Greetings from Hotel Relief Sapporo Susukino! Thank you for choosing Hotel Relief Sapporo Susukino for your recent visit of Sapporo Japan. I am appreciating to your time to sharing your experience on your recent stay with us. We are deeply disappointed to know we fell short in regards to our room service during your stay. This is by no means indicative of the level of service that we strive for to our discerning guests. Our main priority is for all our guests to experience an exceptional level of service and I can assure you that we have personally spoken within our team regarding your comments and we will definitely take them into consideration. Please accept our sincere apology for not being able to exceed your expectations on this occasion and your experience was, unfortunately, not reflective of our own standards. We look forward to see you again in near future. Best Regards,
3 out of 5
by A verified traveler

Posted 5 Feb 2020 on Hotels
Comment from Hotel Management
11 Feb 2020 by ホテルリリーフ札幌すすきの フロント 中川, Hotel Management
この度はホテルリリーフ札幌すすきのにご宿泊頂き誠にありがとうございます。 今後も快適なご滞在をサポートできるよう日々精進してまいります。 ご評価いただきありがとうございました。 またのお越しをお待ちしております。
3 out of 5
by A verified traveler

Not bad

Posted 9 Jan 2020 on Hotels
The hotel was very conveniently located, a short walk from Nakajima Kouen subway station, and although the room was small it was perfectly acceptable for our trip. The in-hotel hot spa was a great way to relax in the evenings after wandering around in -6°C (21°F) snowy weather outside. There's only one hot spa, however, so they alternate between men and women's use so, as a man, I typically had to go at midnight. The main issue for us was that the bed was extremely hard, as were the pillows. While this wasn't an issue for me, by the end of our stay my wife had developed a bad back from sleeping on it.
Comment from Hotel Management
10 Jan 2020 by Pandey, Hotel Management
Dear Guest, Greetings from Hotel Relief Sapporo Susukino! Thank you for your precious time to share experience on your recent stay with us. We are thrilled to hear that you loved our almost all services and accommodation. It is always great to hear we are meeting the expectation of our guests have to come to expect and deserve. We will continue to strive for excellence in service as we are always looking for ways to improve our customer experience. Thank you so much for highlighting our location and our hot spa services we are so much happy to get your kind comments for all aspect. Your appreciation about the hotel and services that we offer is well noted and will be very encouraging and motivating for us. Thank you so much for your additional comments and accept our sincere apologies for your inconvenience caused by our bed and mattress. I noted your additional comments related with bed sets and it will be discuss on it at our monthly meeting with our management and look the best way for make better our accommodation. It was pleasure to get you as our valued guest and again thank you so much for your compliments. We hope to welcome you back again and give us the opportunity to serve you better next time and we will get the big compliment on your next visit. Best Regards,
4 out of 5
by A verified traveler

Sapporo

Posted 2 Jan 2020 on Hotels
Western breakfast was delicious. Parking is 1000 yen and 3 blocks away.
Comment from Hotel Management
3 Jan 2020 by Pandey, Hotel Management
Dear Guest, Greetings from Hotel Relief Sapporo Susukino ! Thank you so much for your time to share your experience on your recent visit to us. I am glad that we are able accommodate a room move for you and overall our services. Especially thank you for the kind words regarding the breakfast. It is really great to hear that you loved our offer for breakfast. We are proud of this almost our entire valued guest loving our pancake restaurant for breakfast as well as lunch. We are offering pancake at lunch time also to our entire guest by allowing the 200 YEN off coupon. We have hoped we are meeting the expectation of our entire valued guest on our breakfast as well as lunch and hope our valued guest deserving our offers. We are continually trying to improve the verity and quality of food items that we offer. Thank you so much for your comments related with our parking. However we know our valued guest felt reasonable price for parking, we recommending three coins paring for our entire valued guests because of we don’t have available enough space on our own paring. Your comments are a great source of motivation for us as we strive to achieve even higher standards of service. We are look forward to the pleasure of welcoming you back to Relief Sapporo Susukino. Best regards,
4 out of 5
by A verified traveler

7 days stay for leisure tourism and relaxation

Posted 28 Oct 2019 on Hotels
It's annoying that have this rule that you have to put the don't disturb sign so they don't open your door at 10:30am, if you miss it they will open your room and wait for you to confirm if you want it cleaned, and if you do, you need to be out of the room by 12pm or they dont clean it. Room was too small, but plus side is there is a public bath in the hotel which is a unique feature, you just seem to smell like chlorine after you get out though even if you wash again. Hotel also had bike rentals probably the best thing about them, since you could bike around Sapporo.
Comment from Hotel Management
30 Oct 2019 by pandey , Hotel Management
Dear Guest, Greetings from Hotel Relief Sapporo Susukino! Thank you for choosing Hotel relief Sapporo Susukino. We are appreciated you are taking the time to share this beautiful reviews. We are delighted to read that you enjoyed almost all aspects of your stay with us especially our hot spa service. We are pleased to read that you highlighted our rental bicycle services. We have hope our entire valued guest taking the advantages of this services it is available in affordable price. Thank you very much for sharing in detail of our room cleaning time and system. We hope it will be informative to our valued guest who visits booking site for room booking. We are very happy to get feedback in detail about our services. These kinds word is great source of motivation for us and it will be shared with our entire team. We are regretting in case of room size in which your expectation didn’t meet. We hope our valued guest book different type room in next visit which room also available in reasonable price and we get more compliment. Thank you again for these kinds comments that you have given us and we look forward to the privilege of welcoming you and your family again in near future. Sincerely,
4 out of 5
by A verified traveler

Posted 22 Oct 2019
Comment from Hotel Management
24 Oct 2019 by ホテルリリーフ札幌すすきの フロント 横田, Hotel Management
この度はホテルリリーフ札幌すすきのにご宿泊頂き誠にありがとうございます。 今後も快適なご滞在をサポートできるよう日々精進してまいります。 ご評価いただきありがとうございました。 またのお越しをお待ちしております。
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